Category: Banking KPIs

Commercial loan officers may be the face of the lender but other lending professionals, including underwriters and credit analysts, can also impact the borrower’s experience as well as the profitability of the overall commercial loan portfolio. What are Commercial Banking Loan Officer Key Performance Indicators (KPIs)? Since personnel-related costs tend to be the bulk of your commercial loan origination costs, it makes sense that you’ll want to keep your staffing as lean and mean as possible. But downsize headcount too much, and you’ll face a backlog of loan applications in…

Businesses large and small often turn to commercial banks to fund their capital needs, help them manage cash flow, and provide access to basic financial products such as checking and savings accounts and certificates of deposit. While commercial banks handle a wide range of business needs, their bread and butter are typically making commercial loans and one of the best ways to boost the performance of lenders is by tracking commercial bank key performance indicators. What are Commercial Banking Key Performance Indicators? Although they are both depository institutions, retail banks…

Once the loan officer closes the deal—whether it’s a residential mortgage for a first-time home buyer, a commercial real estate loan for a sophisticated investor, or an automobile loan for a long-time customer—loan employees usher the loan from origination to closing and servicing. The productively and efficiency of these employees makes a big difference in both lender profitability and borrower happiness. One of the best ways to increase the proficiency of loan officers is through the use of loan employee performance metrics. What are Loan Employee Performance Metrics? Loan employees…

The launch of Rocket Mortgage from Quicken Loans put traditional mortgage lenders on notice: If you want to compete, you better provide borrowers with faster lending decisions and a streamlined application process. As a result, lenders are feeling the pressure to improve the borrower experience. One of the best ways to do just that is to dive into the world of mortgage loan officer key performance metrics. Learning how to harness the power behind key performance indicators (KPIs) can build stronger mortgage loan officers that in turn provide a better…

New digital lenders are seriously disrupting the mortgage and consumer lending industries. These lenders are lean and mean—and they deliver great rates and excellent customer service to borrowers. In order to compete, lenders need to up their game and make their lending process—whether online or offline—as efficient and cost-effective as possible. How can you do that? Learn how to make key performance indicators for loans work for your financial institution. What are Key Performance Indicators for Loans? Key performance indicators (KPIs) for loans can be defined as metrics or measurements…