Category: Benchmarking

Business performance assessment and management is a daunting task that managers face on a daily basis. How are my employees performing? Are we improving the customer experience? Where can we improve?

These questions can be tough to answer, especially for a small or medium-sized company that can’t afford business intelligence applications with all of the bells and whistles or the luxury of bringing in a consulting firm to improve their operations.

This article will describe the basics of analyzing and benchmarking the performance of a Call Center, or Contact Center.

The insurance industry is a competitive field to be in. Especially now when customers can “shop-around” by analyzing the reviews, stories and comments published by previous insurance customers. With so many companies to choose from and published pieces to influence customers, how can companies in the insurance industry retain the interest of would-be and current customers? Here are 4 KPIs for insurance underwriters every insurance company should be tracking to make sure they are meeting the growing demands of both the customer, and the company itself.

Though an old institution to be sure, banking, in the modern sense of the word, can be traced to medieval and early Renaissance Italy. The increased economic activity of the Middle Ages allowed money changers and merchant bankers to rise in stature and power in the city states of Florence, Venice and Genoa.

Let’s take a moment to look at a few Key Performance Indicator examples for the banking industry you should add to your benchmarking and business intelligence efforts, taken with a historical perspective.

In our last article, we laid out the four steps for defining and performing a competitive benchmarking analysis project for your company, to see how it stacks up against its peers along the metrics you select.

In this article, we're going to go one step further and put all that work… to work. If your benchmarking effort is ever going to deliver tangible business benefits, now is the time.

It’s not quite as easy as 1, 2, 3, but we’re still going to present it that way.

If you’ve read our first two Benchmarking 101 articles, then you 1) know what competitive benchmarking is, and 2) you know a few competitive benchmarking best practices to follow.

In this article, we’re going to give you a handy step-by-step guide for performing a competitive benchmarking analysis on your business (or any business). Let's get started!