Professional liability, workers’ compensation, cyber liability, crime coverage – if you can dream of some type of risk, there is an insurance policy that covers it, and someone looking to buy that coverage.
Today, many insurance companies focus only on business Key Performance Indicators (KPIs) related to total dollar amounts of transactions processed and the high-level expenses that it took to process the work without diving into operations focused KPIs at the forefront of the business. Consequently, many productivity metrics tracked at the front line employee level are often overlooked by different departments at large insurers.
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