Category: IT

Every industry relies on technology. But when the technology doesn’t cooperate—either due to hardware or software failure, human error, or nefarious acts by hackers and criminals—businesses face a variety of risks such as lawsuits, compliance fines, and lost sales. The price of technology failure is high: 86% of businesses say that the cost for one hour of downtime is $300,000 or higher. One in three businesses report that the cost of a single hour of downtime can reach $1 million to $5 million. How Benchmarking and Key Risk Indicators Help…

The IT project management team’s job is to ensure that all technology-related projects run according to plan, align with the company’s overall business strategy, reduce risk of failure, and finish on time. It should go without saying then, that measuring IT project management effectiveness through Key Performance Indicators (KPIs) is an important part of keeping your technology project management operations running smoothly. What are IT Project Management KPIs? IT Key Performance Indicators relating to project management can be defined as quantitative measurements, or metrics, used to determine how specific IT…

I’m sure you are well aware how important and useful information technology, or IT for short, departments are. So how can IT companies or departments keep up with the demand for expert level service, especially when most of the people asking for help are frustrated enough as it is before deciding to call for support? Tracking the data associated with metrics in your IT balanced scorecard or dashboard will not only show the company or department what is actually happening, but it will also show what can be improved. Read on to take a look at a few.