Once the loan officer closes the deal—whether it’s a residential mortgage for a first-time home buyer, a commercial real estate loan for a sophisticated investor, or an automobile loan for a long-time customer—loan employees usher the loan from origination to closing and servicing. The productively and efficiency of these employees makes a big difference in both lender profitability and borrower happiness. One of the best ways to increase the proficiency of loan officers is through the use of loan employee performance metrics. What are Loan Employee Performance Metrics? Loan employees…
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