Category: Retail Key Performance Indicators

While customers are increasingly adopting online and mobile banking, many still prefer the branch for opening accounts or for big-ticket transactions like mortgages. Brick-and-mortar branches also provide one of the best opportunities for banks to deepen their customer relationships, cross-sell products and services, and build their brand. Retail branches will continue to play an important role for banks in acquiring accounts and serving customers, but banks will need to tweak and refine their branch strategies to deliver a better customer experience while keeping operating costs in check. However, as one…

Black Friday is no longer the biggest event of the retail world. Though once considered to be the day to get the best deals for the year across the retail industry, now it’s being challenged by another holiday shopping day: Cyber Monday. And it’s quickly gaining more and more ground. The reason is simple. As consumers become more and more dependent on technology, they turn towards shopping in the comfort of their homes, instead of wading through physical lines in brick-and-mortar storefronts. These online business transactions are generally known as…