Category: Banking KPIs

While customers are increasingly adopting online and mobile banking, many still prefer the branch for opening accounts or for big-ticket transactions like mortgages. Brick-and-mortar branches also provide one of the best opportunities for banks to deepen their customer relationships, cross-sell products and services, and build their brand. Retail branches will continue to play an important role for banks in acquiring accounts and serving customers, but banks will need to tweak and refine their branch strategies to deliver a better customer experience while keeping operating costs in check. However, as one…

What is Commercial Banking, or Commercial Lending? Commercial Lending is defined as the process of loaning money to businesses by banks or other financial services institutions. The process is much different than a loan made by commercial banks to individual consumers and is typically much more complex. Commercial loans can help businesses with mortgages for commercial real estate, short-term funding to float payroll, or even renewed indefinitely as a revolving line of credit based on incoming revenue. Most commercial loans are secured credit facilities backed up by collateral such as…