Healthcare Management KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Healthcare Management Performance

Healthcare Facilities & Services

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Browse Instant Download Healthcare Facilities & Services KPI and Benchmarking Products for Purchase Below

KPI's & Data 

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30-Day Mortality Rate

The number of actual inpatient deaths that occur from any cause within 30 days of hospital admission divided by the number of deaths expected to occur within 30 days of hospital admission ov...

KPI Type : Quality

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KPI's & Data 

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30-Day Readmissions Rate

The number of patients who had a recent hospital stay and have to be readmitted into a hospital again within 30 days of their discharge divided by the number of hospital admissions over the...

KPI Type : Quality

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KPI's & Data 

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Adjusted Inpatient Expense per Discharge

The quotient of expenses incurred through managing inpatients and the number of inpatients discharged multiplied by the number of days in which the patient is managed by the healthcare facil...

KPI Type : Cost

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KPI's & Data 

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Inpatient Expense per Discharge

The dollar amount of expense incurred through managing inpatients divided by the number of inpatients discharged over the same period of time.

KPI Type : Cost

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KPI's & Data 

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Risk-Adjusted Mortality Rate (RAMR)

The quotient of actual inpatient deaths that occur within a hospital or healthcare facility and the total number of inpatient deaths expected to occur multiplied by the overall number of inp...

KPI Type : Quality

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KPI's & Data 

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Risk Adjusted Mortality Ratio

The number of actual inpatient deaths that occur within a hospital or healthcare facility divided by the total number of inpatient deaths expected to occur over the same period of time.

KPI Type : Quality

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KPI's & Data 

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Risk-Adjusted Complications Rate

The quotient of actual inpatients who experience postsurgical or postobstetrical (procedures concentrated on pregnancy or childbirth) complications and the postsurgical or post obstetrical c...

KPI Type : Quality

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KPI's & Data 

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Risk Adjusted Complications Ratio

The number of actual inpatients who experience postsurgery or postobstetrical (procedures concentrated on pregnancy or childbirth) complications divided by the number of postsurgical or post...

KPI Type : Quality

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KPI's & Data 

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Frequency of Outpatient Visits

The number of business days elapsed between outpatient visits (visits to a doctor's office, emergency room, etc. that does not result in the patient spending the night at a hospital) over a...

KPI Type : Quality

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KPI's & Data 

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Frequency of Emergency Medical Services (EMS) Visits

The number of business days elapsed between visits made to the Emergency Medical Service (EMS) Department for non-urgent, urgent and critical reasons over a certain period of time.

KPI Type : Quality

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KPI's & Data 

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HCAHPS Survey

A patient satisfaction survey scale from 0 - 300, derived from a combination of 32 questions measuring patients' perspective on hospital care. HCAHPS survey is required to be distributed by...

KPI Type : Quality

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KPI's & Data 

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Adjusted Occupied Beds

The total gross patient revenue generated by the hospital or healthcare facility divided by the product of total inpatient revenue generated and the number of occupied beds over the same per...

KPI Type : Quality

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KPI's & Data 

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Non-Prescription Sales per Square Foot

The dollar amount of sales generated from non-prescription items divided by the total area, in square feet, where non-prescription items are sold within the pharmacy.

KPI Type : Revenue

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KPI's & Data 

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Medical Service-to-Receipt Cycle Time

The average number of days required for a patient to receive a receipt from a healthcare provider, from the time that the medical service is completed until when a receipt for the service(s)...

KPI Type : Service

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KPI's & Data 

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Percentage of Claim Lines Paid $0 (Disclosed Edits)

The total number of claims that were filed, but for which the payer paid $0 due to disclosed claim edits divided by the total number of claims that were filed over the same period of time,...

KPI Type : Quality

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KPI's & Data 

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Percentage of Claim Lines Paid $0 (Undisclosed Edits)

The total number of claims that were filed, but for which the payer paid $0 due to undisclosed claim edits divided by the total number of claims that were filed over the same period of time,...

KPI Type : Quality

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KPI's & Data 

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Percentage of Pharmacies at 0%-2% Profit

The number of a company's pharmacies operating with a net profit margin between 0%-2% divided by the total number of the company's operating pharmacies over the same period of time, as a per...

KPI Type : Revenue

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KPI's & Data 

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Percentage of Pharmacies at 2%-4% Profit

The number of a company's pharmacies operating with a net profit margin between 2%-4% divided by the total number of the company's operating pharmacies over the same period of time, as a per...

KPI Type : Revenue

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KPI's & Data 

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Percentage of Pharmacies at 4% Or Above Profit

The number of a company's pharmacies operating with a net profit margin of 4% or above divided by the total number of the company's operating pharmacies over the same period of time, as a pe...

KPI Type : Revenue

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KPI's & Data 

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Percentage of Pharmacies Operating at Loss

The number of a company's pharmacies operating at a loss divided by the total number of the company's operating pharmacies over the same period of time, as a percentage.

KPI Type : Revenue

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KPI's & Data 

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Average Sales per Pharmacy Location

The average dollar amount of sales produced by a single pharmacy location over a certain period of time.

KPI Type : Revenue

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KPI's & Data 

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Prescriptions Filled per Pharmacy

The total number of new prescriptions filled by a pharmacy over a certain period of time divided by the total number of that company's active pharmacy locations.

KPI Type : Volume

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KPI's & Data 

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Percentage of Prescription Sales Not Covered by a Third Party

The total number of prescription sales not covered by a third party payer (insurance provider, government program) divided by the total number of prescription sales made over the same period...

KPI Type : Volume

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KPI's & Data 

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Non-Prescription Sales Generated

The total dollar amount of sales generated from items other than prescriptions over a certain period of time.

KPI Type : Revenue

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KPI's & Data 

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Non-Prescription Sales as a Percentage of Total Sales

The dollar amount of sales generated from items other than prescriptions divided by total sales generated (prescription and non-prescription) over the same period of time, as a percentage.

KPI Type : Revenue

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KPI's & Data 

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Non-Prescription Sales Area

The total area, in square feet, where non-prescription items are sold within a pharmacy.

KPI Type : Organizational

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KPI's & Data 

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Number of Technology Support Cases per Support Employee

The total number of technology support cases occurring within the hospital or healthcare facility over a certain period divided by the number of facility technology support employees working...

KPI Type : Productivity

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KPI's & Data 

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Prescription Sales as a Percentage of Total Sales

The dollar amount of sales generated by the company from prescriptions divided by total sales generated (prescription and non-prescription) by the company over the same period of time, as a...

KPI Type : Revenue

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KPI's & Data 

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Prescription Sales per Square Foot

The dollar amount of sales generated by the pharmacy from prescriptions divided by the total area, in square feet, where prescriptions are sold and filled within the pharmacy.

KPI Type : Revenue

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KPI's & Data 

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Percentage of Prescriptions Covered by Government Programs

The number of prescriptions filled that are covered by government programs (Medicaid and Medicare) divided by the total number of prescriptions filled over the same period of time, as a perc...

KPI Type : Volume

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