Pharmaceuticals KPIs, Metrics & Benchmarks

What are Pharmaceutical KPIs?

Pharmaceutical Key Performance Indicators (KPIs) and metrics quantitatively measure the performance, cost, quality, and efficiency of a biotech company’s development of drugs for healthcare services and patient consumption. Pharmaceutical measures s included in KPI reporting come from research, development, manufacturing, marketing, and distribution functions. These can measure critical, up-to-the-moment pipeline issues like drug and patient mortality rates, or something as small as the cost of drug packaging over time.

Keep a Close Eye on Your Pipeline with Pharmaceutical KPIs

How do you monitor the performance of a pharmaceutical company when it can have several disparate functions? First, you must narrow the KPIs to no more than 10 per department at an executive level. Monitoring key pharmaceutical KPIs in research efficiency, development and takt times, as well as other metrics can hold the key to a make or break quarter. Have you ever watched a biotech stock tumble 30% over night? With the right KPIs in place, each function in a pharmaceutical company can be managed and improved to make sure all R&D deadlines are hit, drug risks mitigated, and production is meeting promised quantities to investors.

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A Glimpse into Pharmaceutical KPIs: A Top 5 List of Examples

There’s no such thing as a truly “correct” set of pharmaceutical KPIs. Still, one thing remains true. If you don’t have proper metric measurement, you will not receive the kind of valuable insights needed to assess the performance of a pharmaceuticals business. Biotechs live or die by Wall Street measurement, so make sure you are on top of the right KPIs. The following 5 KPIs offer a good start for those looking to collect the right structured data, improve efficiency, and quality issues:

1. 1.R&D Expense per New Drug Developed
2. 2.Takt Time
3. 3.Prescriptions Filled per Pharmacy
4. 4.Number of New Drugs Developed
5. 5.Non-Prescription Sales as a Percentage of Total Sales

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KPI's & Data

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Pharmaceuticals KPI Encyclopedia

This document defines over 100 Pharmaceuticals KPIs, including metric definitions for Research & Development, Pharmaceutical Manufacturing, Product Education & Compliance and more. These KPI...

Type : KPI Encyclopedia

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R&D Expense per New Drug Developed

The total expense incurred by a Pharmaceutical company's Research & Development (R&D) Department divided by the number of new drugs developed over the same period of time. R&D expense includ...

KPI Type : Cost

Formula : R&D Expense Incurred / Number of New Drugs Developed

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KPI's & Data

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Percentage of Clinical Trial Work Outsourced

The amount of clinical trial work (protocol development, patient recruitment, testing, data collection, etc.) outsourced to contract research organizations (CRO) divided by the total amount...

KPI Type : Organizational

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Cycle Time: Medical Information Editing

The number of hours required to perform medical editing or fact-checking of promotional materials related to a pharmaceutical product, from the time the necessary documents are received by t...

KPI Type : Service

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Number of Third-Party Payer Partnerships

The total number of third-party reimbursement vendors (e.g., health insurance companies, pharmacy vendors, etc.) that the company has established a relationship with at a certain point in ti...

KPI Type : Quality

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Product Complaints & Queries Handled per Medical Information Employee

The total number of product complaints or technical queries received over a certain period of time divided by the number of medical information employees responsible for replying to these re...

KPI Type : Productivity

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Average Cost of Drug Failure

The average expense incurred through the research and development of a drug or compound that fails (i.e., does not pass clinical trials or regulatory approval) at some point during the disco...

KPI Type : Cost

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Clinical Trial Protocol Submission Approval Rate

The number of clinical trial protocols submitted to the FDA (or another international regulatory agency) that are approved and available to begin full-scale clinical testing divided by the t...

KPI Type : Quality

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Total Volume: Patient Assistance Program Enrollment Applications

The number of enrollment applications received by the patient assistance program (PAP) over a certain period of time.

KPI Type : Volume

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Number of Patient Assistance Programs Managed

The total number of separate patient assistance programs (PAPs) offered by the company at a certain point in time.

KPI Type : Quality

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Percentage of On-Patent Products Covered Under the Patient Assistance Program

The number of on-patent products distributed by the company that are covered by the patient assistance program (PAP) divided by the total number of on-patent products distributed at the same...

KPI Type : Quality

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Percentage of On-Patent Products Supported by SLS

The number of on-patent products for which Sales, Literature and Samples (SLS) infrastructure provides functional support divided by the total number of on-patent products distributed by the...

KPI Type : Quality

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Percentage of Off-Patent Products Supported by SLS

The number of off-patent products for which Sales, Literature and Samples (SLS) infrastructure provides functional support divided by the total number of off-patent products distributed by t...

KPI Type : Quality

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KPI's & Data

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Percentage of Off-Patent Products Covered Under the Patient Assistance Program

The number of off-patent products distributed by the company that are covered under the patient assistance program (PAP) divided by the total number of off-patent products distributed at the...

KPI Type : Quality

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Percentage of New Products Supported by SLS

The total number of products launched for which the Sales, Literature and Samples (SLS) infrastructure provides functional support divided by the total number of products launched over the s...

KPI Type : Quality

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Number of Medication Labeling-Related Complaints

The number of complaints from consumers and/or regulatory agencies related to product labeling accuracy and quality (segmented by product) received over a certain period of time.

KPI Type : Quality

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Number of Contract Research Organizations (CROs) Employed

The total number of different contract research organizations (CROs) employed by the company at a certain point in time.

KPI Type : Quality

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Patient Assistance Program Re-Application Frequency

The number of days elapsed between required patient assistance program reapplications (to re-assess program member eligibility) over a certain period of time.

KPI Type : Quality

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Frequency of FDA Pre-Approved Facility Inspections (Oral & Topical)

The number of business days elapsed between FDA pre-approved facility inspections for facilities producing oral or topical products over a certain period of time.

KPI Type : Quality

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Frequency of FDA Pre-Approved Facility Inspections (Injectables)

The number of business days elapsed between FDA pre-approved facility inspections for facilities producing injectable products over a certain period of time.

KPI Type : Quality

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KPI's & Data

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Frequency of FDA Pre-Approved Facility Inspections (Active Pharmaceutical Ingredients)

The number of business days elapsed between FDA pre-approved facility inspections for facilities producing Active Pharmaceutical Ingredient products over a certain period of time.

KPI Type : Quality

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Hit-to-Lead Rate

The number of promising compounds identified through high-throughput screening (HTS) that pass through to the next phase of drug discovery (typically referred to as Lead Optimization) divide...

KPI Type : Quality

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Target-to-Hit Rate

The number of drug compounds, or targets, in the drug discovery pipeline that move through from the target validation phase of drug discovery to the high-throughput screening (HTS) phase, di...

KPI Type : Quality

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Cycle Time: Patient Assistance Program Mailing

The number of business days required to mail a prescription to a patient assistance program (PAP) member, from the time the all information required to process the prescription request is co...

KPI Type : Service

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Cycle Time: Patient Assistance Program Reimbursement

The number of business days required to process a reimbursement for a patient assistance program (PAP) member, from the time a reimbursement request is made the time it has been received by...

KPI Type : Service

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Average Length of Patient Assistance Program Participation

The average number of days in which a patient participates in the patient assistance program, from the time of enrollment approval until their voluntary or involuntary departure from the pro...

KPI Type : Quality

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Cycle Time: Patient Assistance Program Information Request

The number of business days required to fulfill patient assistance program enrollment information requests, from the time the information requests are received until when the information req...

KPI Type : Service

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Cycle Time: Patient Assistance Program Enrollment Decision

The number of business days required to approve or deny a patient applying for the patient assistance program, from the time the enrollment information is received until when the patient is...

KPI Type : Service

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Cycle Time: Off-Patent Product Patient Assistance Program Removal

The number of business days required to remove an off-patent product from the patient assistance program, from the time the product loses its patent until when the product is removed from th...

KPI Type : Service

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Value of Products Distributed Through PAPs as a Percentage of Total Revenue

The wholesale dollar value of pharmaceutical products distributed through patient assistance programs (PAPs) divided by the total revenue generated by the company over the same period of tim...

KPI Type : Cost

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