Healthcare Management KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Healthcare Management Performance

Healthcare Facilities & Services

What are Healthcare KPIs?

Healthcare KPIs provide a data-driven view into both medical and administrative functions within a healthcare facility (hospitals, clinics, etc.). A typical healthcare facility operates, in many ways, like a normal business. They have customers to serve, bills to collect, and a staff of employees to manage. Healthcare metrics measure customer service (quality of care), administrative efficiency (billing, data management, IT, HR, etc.), staffing levels and other vital areas of operation within a healthcare facility.

Improve Patient Care and Facility Administration with the Right Healthcare Metrics

Healthcare facilities must effectively balance cost control, facility administration, technology optimization, and patient care – among other things. Healthcare KPIs should be designed to monitor all aspects of facility operations, applying the appropriate weight to each area. Profitable, well-run healthcare facilities control costs while diligently monitoring quality of care to ensure that they are not sacrificing quality for profitability. For example, healthcare metrics can be used to develop facility scorecards where the appropriate weight is applied to each category to produce an overall quality score.

7 Important KPIs for Managing Hospitals and Healthcare Facilities

Balancing the individual needs of patients with the realities of managing a hospital can be a tenuous balancing act. There are many well-defined, industry-standard KPIs for monitoring quality of care, administrative efficiency and cost. Here are 5 examples:

  1. 1.Patient Days per Staffed Bed
  2. 2.Re-Admission Rate
  3. 3.Average Patient Length of Stay
  4. 4.Patient Days per Registered Nurse
  5. 5.Inpatient Mortality Rate

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