Materials Management KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Materials Management Performance

Materials Management

What are Materials Management KPIs?

Materials Management Operations Key Performance Indicators (KPIs) and metrics measure the efficiency, quality, and cost of planning, organizing, and controlling the movement and storage of materials used to create a final product. Processes that benefit most from KPI measurement in materials management include Inventory Management, Receiving, and Quality Control.

Using KPIs to Manage the Materials Management Group’s Performance

Materials Management departmental KPIs goals are to achieve the lowest possible cost of planning, storage, maintaining, scheduling, backlog, repair, and labor utilization when managing materials related manufacturing or production processes. These metrics aid management in meeting customer demand by ensuring materials and products are readily available, on time and within specifications.

KPI's & Data 

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Supply Chain Benchmarking Report

This 89-page supply chain KPI benchmarking report includes benchmarking data for 40 supply chain operations, or management, KPIs including Perfect Customer Order Rate, Backorder Rate, Days I...

Type : Benchmarking Report Bundle

KPI's & Data 

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Management and Overhead Expense per Case

The total distribution overhead and management-related expenses (salaries, equipment, etc.) incurred by the company divided by the number of cases or pallets delivered over the same period o...

KPI Type : Cost

Formula : Total Management-Related and Overhead Expenses Incurred / Number of Cases or Pallets Delivered

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Materials Management KPIs: Top 6 Examples

Moving and storing materials in the most cost effective and timely way is the key to running a successful Materials Management department. With multiple operations groups involved both up and down stream, KPIs must be measured in real-time to accurately forecast demand.

With that in mind, here are 6 commonly requested Materials Management Group KPIs:

  1. 1.Carrying Cost of Inventory
  2. 2.Percentage of Packaging Outsourced
  3. 3.Cycle Time: Dock-to-Stock
  4. 4.Demand Forecast Mean Absolute Percentage Error (MAPE)
  5. 5.Inventory Shrinkage
  6. 6.Complete Customer Order Rate

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KPI's & Data 

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Supply Chain Benchmarking Report

This 89-page supply chain KPI benchmarking report includes benchmarking data for 40 supply chain operations, or management, KPIs including Perfect Customer Order Rate, Backorder Rate, Days I...

Type : Benchmarking Report Bundle

KPI's & Data 

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Management and Overhead Expense per Case

The total distribution overhead and management-related expenses (salaries, equipment, etc.) incurred by the company divided by the number of cases or pallets delivered over the same period o...

KPI Type : Cost

Formula : Total Management-Related and Overhead Expenses Incurred / Number of Cases or Pallets Delivered

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KPI's & Data 

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On-time Supplier Delivery Rate

The number of orders received from suppliers on or before the committed delivery date divided by the total number of orders received from suppliers over the same period of time, as a percent...

KPI Type : Quality

Formula : (Total Number of Orders Received from Suppliers On Time / Total Number of Orders Received from Suppliers) * 100

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KPI's & Data 

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Undamaged Supplier Shipment Rate

The total number of orders received from suppliers without any damage divided by the total number of supplier orders received over the same period of time, as a percentage.

KPI Type : Quality

Formula : (Total Number of Undamaged Orders Received / Total Number of Orders Received) * 100

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KPI's & Data 

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Supplier Order Documentation Accuracy Rate

The total number of supplier orders received with complete and correct documentation (invoice, ASN, packing slip, etc.) divided by the total number of supplier orders received over the same...

KPI Type : Quality

Formula : (Number of Supplier Orders Received With Correct Documentation / Total Number of Supplier Orders Received) * 100

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KPI's & Data 

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Perfect Customer Order Rate

A composite score calculated by multiplying average on-time delivery rate, complete shipment rate, undamaged shipment rate and correct documentation rate for a certain period of time or grou...

KPI Type : Service

Formula : On-Time Customer Order Delivery Rate * Complete Customer Order Rate * Undamaged Customer Order Rate * Percentage of Customer Orders with Correct Documentation

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KPI's & Data 

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Supply Chain Management KPI Encyclopedia

This document defines over 350 Supply Chain Management metrics, or KPIs, covering the Procurement, Materials Management, Master Data Management, Manufacturing & Production, Order Management...

Type : KPI Encyclopedia

KPI's & Data 

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On-time Customer Order Delivery Rate

The total number of shipments received by customers on or before the committed ship or delivery date divided by the total number of shipments made over the same period of time, as a percenta...

KPI Type : Service

Formula : Number of Shipments Received by Customers On Time / Total Number of Shipments Made) * 100

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KPI's & Data 

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Order Shipment Cycle Time

The number of hours required to process a customer order, from the time when the order is placed until the time the order is shipped by the supplier.

KPI Type : Service

Formula : Sum of Time to Ship Customer Orders / Total Number of Customer Orders Shipped

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KPI's & Data 

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Percentage of Sales Lost Due to Supply Issues

The total dollar value of sales lost due to the supplier being out of stock divided by the total dollar value of customer sales over the same period of time, as a percentage.

KPI Type : Quality

Formula : (Dollar Amount of Sales Lost Due to Supply Issues / Total Dollar Value of Sales) * 100

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KPI's & Data 

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Material Handling Damage

The total value of goods and materials damaged from handling or storage divided by the total cost of goods sold (COGS) over the same period of time, as a percentage.

KPI Type : Quality

Formula : (Dollar Value of Damaged Goods and Materials / Total COGS) * 100

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KPI's & Data 

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Customer Backorder Rate

The total number of customer orders delayed (backordered) due to the company being out of stock divided by the total number of customer orders placed over the same period of time, as a perce...

KPI Type : Service

Formula : (Number of Customer Orders Delayed due to Backorder / Total Number of Customer Orders Placed) * 100

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KPI's & Data 

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Percentage of Backorder Lines

The total number of customer order lines delayed in a shipment due to the company being out of stock divided by the total number of order lines processed over the same period of time, as a p...

KPI Type : Service

Formula : (Number of Order Lines Delayed in Shipment / Total Number of Order Lines Processed) * 100

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KPI's & Data 

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Percentage of Backorder Dollars

The total dollar value of orders delayed in shipment due to the company being out of stock divided by the total dollar value of orders placed over the same period of time, as a percentage.

KPI Type : Service

Formula : (Dollar Value of Orders Delayed in Shipment / Total Dollar Value of Orders Placed) * 100

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KPI's & Data 

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Stocking Cycle Time (Dock-To-Stock)

The number of hours required to properly store materials or goods, from the time the materials/goods are received from the supplier until the time they are stored and recorded in inventory m...

KPI Type : Service

Formula : Sum of Time to Stock Incoming Shipments / Total Number of Shipments Received

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KPI's & Data 

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Inventory Turnover

The number of times a company's inventory is sold and replaced over a set period of time. Can be calculated by dividing the cost of goods sold (COGS) by the average dollar value of inventory...

KPI Type : Productivity

Formula : Total Cost of Goods Sold / ((Inventory Value at Start of Measurement Period + Inventory Value at End of Measurement Period) / 2)

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KPI's & Data 

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Peak Warehouse Space Utilization

The amount of warehouse capacity being used (measured in square feet) during peak seasons divided by total warehouse or facility capacity, as a percentage.

KPI Type : Quality

Formula : (Amount of Warehouse Space Used / Total Warehouse Space) * 100

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KPI's & Data 

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Inventory Shrinkage

The total cost related to inventory shrinkage (broken, pilfered, spoiled, or stolen inventory) divided by the average dollar value of inventory on hand, as a percentage.

KPI Type : Quality

Formula : (Total Inventory Shrinkage Related Cost / Total Value of Inventory) * 100

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KPI's & Data 

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Warehouse Space Utilization

The amount of warehouse space being used (measured in square feet) divided by the total warehouse or facility space, as a percentage.

KPI Type : Quality

Formula : (Amount of Warehouse Space Used / Total Warehouse Space) * 100

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KPI's & Data 

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First Pass Yield (FPY)

The number of good units produced (output) by a manufacturing process without any rework divided by the total number of units that went into production (input) over the same period of time,...

KPI Type : Productivity

Formula : (Number of Good Units Produced / Total Number of Units Going Into Production) * 100

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KPI's & Data 

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Honeycomb Percentage

The total amount of warehouse cube space (i.e., a single storage area or container) being used divided by the total warehouse cube space available for use at the same point in time, as a per...

KPI Type : Quality

Formula : (Amount of Warehouse Cubicle Space Used / Total Warehouse Cubicle Space) * 100

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KPI's & Data 

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Inventory Accuracy (Location)

The number of physical inventory locations/spaces that match up with the quantity and location in the reported inventory system divided by the total number of inventory locations/spaces coun...

KPI Type : Quality

Formula : (Number of Accurate Inventory Locations / Total Number of Inventory Locations Counted) * 100

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KPI's & Data 

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Order Picking Accuracy

The total number of orders picked and verified to be accurate prior to shipment divided by the total number of orders picked over the same period of time, as a percentage.

KPI Type : Quality

Formula : (Number of Accurate Orders Picked / Total Number of Orders Picked) * 100

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KPI's & Data 

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Inventory Turnover (Finished Goods Only)

An indication of how many times a company's inventory of finished goods is sold and replaced over a set period of time. Can be calculated by dividing the cost of goods sold (COGS) by the ave...

KPI Type : Productivity

Formula : Total Cost of Goods Sold / ((Inventory Value of Finished Goods at Start of Measurement Period + Inventory Value of Finished Goods at End of Measurement Period) / 2)

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KPI's & Data 

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Inventory Turnover (Raw Materials Only)

An indication of how many times a company's inventory of raw materials is used and/or sold and replaced over a set period of time. Can be calculated by dividing the cost of goods sold (COGS)...

KPI Type : Productivity

Formula : Total Cost of Goods Sold / ((Inventory Value of Raw Materials at Start of Measurement Period + Inventory Value of Raw Materials at End of Measurement Period) / 2)

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KPI's & Data 

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Inventory Turnover (Work-In-Process Only)

An indication of how many times a company's inventory of work-in-process (WIP) materials move to completion and are replaced over a set period of time. Can be calculated by dividing the cost...

KPI Type : Productivity

Formula : Total Cost of Goods Sold / ((Inventory Value of WIP at Start of Measurement Period + Inventory Value of WIP at End of Measurement Period) / 2)

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KPI's & Data 

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Distribution Center Expense as a Percentage of Revenue

The expense incurred by a company's distribution center (e.g., expense focused on receiving shipments, warehousing, sorting, inventory control, picking, etc.) divided by the total dollar amo...

KPI Type : Cost

Formula : (Distribution Center Expense Incurred / Total Company-Wide Revenue Generated) * 100

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KPI's & Data 

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Distribution Center Expense per Case

The total expense incurred by a company's distribution center (e.g., expense focused on receiving shipments, warehousing, sorting, inventory control, picking, etc.) divided by the number of...

KPI Type : Cost

Formula : Total Distribution Center Expense Incurred / Number of Cases or Pallets

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KPI's & Data 

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Inventory Accuracy (Dollars)

The absolute difference between reported and physical inventory levels (measured in dollars), as a percentage, subtracted from 100%.

KPI Type : Quality

Formula : 1 - ((Absolute Value of Difference Between Reported Inventory and Physical Inventory / Value of Reported Inventory) * 100)

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KPI's & Data 

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Transportation Expense as a Percentage of Total Revenue

The transportation-related expense (fuel, fleet management costs, driver labor, etc.) incurred divided by the total revenue generated by the company over the same period of time, as a percen...

KPI Type : Cost

Formula : (Transportation-Related Expense Incurred / Total Company-Wide Revenue Generated) * 100

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