Compliance KPIs, Metrics & Benchmarks

What are Compliance KPIs?

Compliance metrics and Key Performance Indicators (KPIs) measure the compliance department’s ability to keep its organization in line with policies - both internal and external, as well as government regulations. Common compliance functions include internal audit, compliance training, policy enforcement, and risk management. Compliance KPIs can act as important, leading indicators of potential risk.

Monitoring Potential Risks with Compliance KPIs & Metrics

Compliance teams often use metrics and KPIs as risk-assessment tools and measurements of compliance success. Compliance KPIs can be implemented as an early warning system to detect potential compliance issues, and help the business move quickly to implement controls or other measures to prevent regulatory action, bad publicity and/or employee dissatisfaction. Certain compliance metrics may also be referred to as Key Risk Indicators, or KRIs.

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Top 5 Compliance KPIs to Track in KPI Dashboards

The role and importance of the compliance department varies by industry. Compliance takes on increased importance for banks, insurance companies and others operating in highly-regulated industries. Here are 5 generic compliance KPIs that should be tracked regardless of industry:

1. 1.Number of Compliance Issues Opened
2. 2.Number of Employee Relations Issues Opened
3. 3.Percentage of Outstanding Post-Audit Issues
4. 4.Compliance Investigation Cycle Time (by Type)
5. 5.Percentage of Internal Audits Completed On-Time

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KPI's & Data

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Compliance KPI Encyclopedia

This document defines over 50 Compliance KPIs, including metric definitions for Internal Audit, Policy Enforcement, Risk Management and more. These KPIs are further categorized into seven ma...

Type : KPI Encyclopedia

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Internal Audit Outsourcing Rate

The number of companies in which some or all of the Internal Audit activities are outsourced to a third party vendor divided by the total number of companies examined over the same period of...

KPI Type : Organizational

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Compliance Training Expense per Employee

The total expense incurred by training employees in compliance policies divided by the number of company-wide employees.

KPI Type : Cost

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Percentage of Internal Audit Activities Outsourced

The number of Internal Audit activities or tasks performed by a company that are outsourced to a third party vendor divided by the total number of Internal Audit activities performed by a co...

KPI Type : Organizational

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Internal Audit Vendor Expense as a Percentage of Total Revenue

The dollar amount of fees, or expenses, paid to third party vendors to perform Internal Audit activities divided by the total revenue generated by the company over the same period of time, a...

KPI Type : Cost

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Compliance Issues per Compliance Employee

The total number of compliance issues managed at a certain point in time divided by the total number of employees working within the Compliance Department.

KPI Type : Productivity

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Management Levels: Compliance

The total number of management levels, or layers, in the Compliance Department.

KPI Type : Organizational

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Span of Control: Compliance

The average number of Compliance employees reporting to each manager working within the Compliance function.

KPI Type : Organizational

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Regulatory Reports per Compliance Employee

The total number of regulatory reports developed over a certain period of time divided by the number of employees working within the Compliance function.

KPI Type : Productivity

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Compliance Expense as a Percentage of Total Expense

The expense incurred by the Compliance Department divided by the total, company-wide expense incurred at the same point in time, as a percentage.

KPI Type : Cost

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Organizational Structure: Compliance

Yes/no metric indicating whether the Compliance function is centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

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Cycle Time: New Regulation Implementation

The number of business days required to implement a new law or regulation within a company, from the time it has passed government review until when the regulatory measures are implemented w...

KPI Type : Service

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Percentage of Escalated Compliance Issues

The number compliance issues escalated to the Compliance Committee divided by the total number of compliance issues filed over the same period of time, as a percentage.

KPI Type : Quality

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On-Time Insurance Regulatory Reporting Rate

The number of insurance regulatory reports published when they are due divided by the total number of insurance regulatory reports published at the same point in time, as a percentage.

KPI Type : Quality

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Percentage of Compliance Improvement Opportunities Implemented

The number of compliance-related improvement opportunities that were identified in an audit and implemented divided by the total number of improvement opportunities identified over the same...

KPI Type : Quality

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Total Volume: External Compliance Investigations

The total number of compliance-related investigations conducted against the company by third parties over a certain period of time.

KPI Type : Volume

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Number of Major Internal Compliance Breaches

The total number of major internal compliance breaches (i.e., breaches that involve internal policies, codes, standards, etc.) that have taken place at a certain point in time.

KPI Type : Volume

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Cycle Time: Compliance Investigation

The number of business days required to perform a compliance-related investigation, from the time the investigation begins into a reported compliance issue until when the investigation is co...

KPI Type : Service

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Total Volume: Internal Compliance Improvement Initiatives

The total number of internal compliance improvement initiatives being implemented at a certain point in time.

KPI Type : Volume

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Cycle Time: Insurance Regulatory Report Creation

The number of business days required to produce and submit an insurance regulatory report, from the time all the necessary information is gathered until when the report is submitted.

KPI Type : Service

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Total Volume: Process Improvement Recommendations

The total number of compliance-related process improvements recommended at the completion of an internal compliance audit.

KPI Type : Volume

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Financial Non-Compliance Expense as a Percentage of Total Compliance Expense

The expense incurred through financial non-compliance fines divided by the total expense incurred by the Compliance Group at the same point in time, as a percentage.

KPI Type : Cost

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Cycle Time: System Access Review

The number of business days required to complete an access review, from the time all necessary information is gathered until when the review is completed. Access reviews ensure that necessar...

KPI Type : Service

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Frequency of Policy Revisions

The number of business days elapsed between the evaluation and revision (if deemed necessary) of compliance policies over a certain period of time.

KPI Type : Quality

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Total Volume: Terminated Employee User Accounts

The total number of terminated employee user accounts reviewed at a certain point in time to determine compliance with the company's separation policy.

KPI Type : Volume

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Recurring Compliance Improvement Opportunities Identified

The number of compliance-related improvement opportunities that are replicated across 2 or more audits divided by the total number of compliance-related improvement opportunities identified...

KPI Type : Quality

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HR Regulatory Compliance Expense as a Percentage of Total Revenue

The regulatory compliance-related expense incurred by the HR Department divided by the total revenue generated by the company at the same point in time, as a percentage.

KPI Type : Cost

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Internal Complaints per Employee

The total number of internal (from employees) compliance complaints filed at a certain point in time divided by the number of company-wide employees.

KPI Type : Quality

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External Complaints per Employee

The total number of external (from customers or regulators) compliance complaints filed over a certain period of time divided by the number of company-wide employees.

KPI Type : Quality

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Total Expense: Compliance

The total expense incurred by the Compliance function over a given period of time. Total expense includes labor, benefits, occupancy, and technology costs.

KPI Type : Cost

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