Compliance KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Compliance Performance

Compliance

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KPI's & Data 

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Regulatory Reports per Compliance Employee

The total number of regulatory reports developed over a certain period of time divided by the number of employees working within the Compliance function.

KPI Type : Productivity

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Compliance Expense as a Percentage of Total Expense

The expense incurred by the Compliance Department divided by the total, company-wide expense incurred at the same point in time, as a percentage.

KPI Type : Cost

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Reported Compliance Violations per Employee

The number of compliance violations reported at a certain point in time divided by the total number of company-wide employees.

KPI Type : Quality

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Regulatory Reporting Expense as a Percentage of Total Expense

The expense incurred by creating and publishing compliance regulatory reports divided by the total expense incurred by the company at the same point in time, as a percentage.

KPI Type : Cost

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Compliance Staffing Ratio

The total number of company-wide employees divided by the number of Compliance employees working for the company at the same point in time, expressed as a ratio (e.g., total employees per Co...

KPI Type : Organizational

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Regulatory Reporting Expense as a Percentage of Total Compliance Expense

The expense incurred by creating and publishing regulatory reports (wages, materials, etc.) divided by the total expense incurred by the Compliance Group at the same point in time, as a perc...

KPI Type : Cost

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IT Security Expense to IT Asset Value Ratio

The IT security-related expense incurred divided by the total dollar value of IT assets under management at the same point in time.

KPI Type : Cost

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Non-Compliance Expense as a Percentage of Total Expense

The cost of fines incurred for failure to adhere to regulations divided by the total expense incurred by the company over the same period of time, as a percentage.

KPI Type : Cost

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Total Volume: Information Security Compliance Issues

The total number of information security-related (such as a data breaches) compliance issues reported by the Compliance function at a certain point in time.

KPI Type : Volume

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Cycle Time: Regulatory Report Creation

The number of business days required to produce and submit a regulatory report (segment by report type; financial, technology, environmental, etc.), from the time all necessary data is colle...

KPI Type : Service

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Regulatory Compliance Expense per Employee

The total regulatory compliance-related expense incurred at a certain point in time divided by the number of company-wide employees.

KPI Type : Cost

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Total Volume: Compliance Issues Due to Improper Configuration of Assets

The total number of compliance issues caused by the improper configuration of assets at a certain point in time.

KPI Type : Volume

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KPI's & Data 

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Total Volume: Internal Financial Audits

The total number of formal internal financial audits completed over a certain period of time.

KPI Type : Volume

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Collections Non-Compliance Expense as a Percentage of Total Collections Expense

The non-compliance-related expenses (fines, etc.) incurred by the Collections Department, or agency, divided by the total expense incurred by the Collections function, or agency, over the sa...

KPI Type : Cost

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Supplier Contract Compliance

The number of suppliers that are meeting the service and quality levels as defined in the executed contract divided by the total number of vendor contracts under management at the same point...

KPI Type : Quality

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Average Base Salary: Compliance Officers

The average base salary for compliance officers over a certain period of time.

KPI Type : Cost

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Average Compensation: Compliance Officers

The average total compensation (salary, bonuses, commissions) for compliance officers over a certain period of time.

KPI Type : Cost

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KPI's & Data 

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Percentage of IT Projects in Compliance

The total number of IT-related projects considered to be in compliance with corporate security standards divided by the total number of IT-related projects undertaken over the same period of...

KPI Type : Quality

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Cycle Time: IT Compliance Correction

The number of business days required to bring issues identified during an IT audit into compliance, from the time the issue was discovered until the issue is corrected.

KPI Type : Service

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Percentage of Products in Compliance

The number of units produced over a certain period of time that are in compliance with government regulations and internal guidelines after the first pass divided by the total number of unit...

KPI Type : Quality

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Number of Non-Compliance Events

The total number of non-compliance incidents recorded over a certain period of time.

KPI Type : Volume

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Unit Cost: Internal Financial Audit

The total cost incurred by performing internal finance-related audits divided by the number of internal finance audits performed over the same period of time.

KPI Type : Cost

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Total Volume: Internal Finance Audit Reports

The total number of internal finance audit reports published over a certain period of time.

KPI Type : Volume

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KPI's & Data 

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Total Volume: Collections Non-Compliance Claims

The total number of claims filed against the Collections Department, or agency, over a certain period of time related to non-compliance to collections legislation (e.g., Fair Debt Collection...

KPI Type : Volume

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Total Employees: Internal Audit & Compliance

The total number of Internal Audit & Compliance employees working for the company at a certain point in time.

KPI Type : Organizational

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KPI's & Data 

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Total Expense: Internal Audit & Compliance

The total expense incurred by the Internal Audit & Compliance Group over a certain period of time. Total expense includes labor, benefits, occupancy, and technology costs.

KPI Type : Cost

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Audit Report Error Rate

The number of audit reports that are completed and then adjusted due to the subsequent identification of an error or omission divided by the total number of completed audit reports, as a per...

KPI Type : Quality

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Frequency of Internal Audits

The average number of business days elapsed between formal internal audits (segment by audit type: financial, technology, environmental, etc.) over a certain period of time.

KPI Type : Quality

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Cycle Time: Internal Audit

The number of business days required to perform a full internal audit, from the time the internal audit begins until audit reports are produced and distributed to management and stakeholders...

KPI Type : Service

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Audit and Compliance Outsourcing Expense as a Percentage of Total Audit and Compliance Expense

The expense incurred by hiring a vendor/consulting company (PWC, Ernst & Young, etc.) to perform audit and compliance activities divided by the total expense incurred by the Audit and Compli...

KPI Type : Cost

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