Master Data Management KPIs, Metrics & Benchmarks

What are Master Data Management KPIs?

Master Data Management metrics and Key Performance Indicators (KPIs) are analyzed and implemented to measure the effectiveness and accuracy of data processes in business operations. These data processes include; New Customer Data Onboarding, Vendor and Product Setup, Changes, Data Submission and Processing. The Master Data Management Team ensures this customer information is received timely and in good order, then stored for future use.

Using KPIs to Monitor Master Data Management Accuracy & Service Levels

Successful Master Data Management Teams use a narrow scope of KPIs and metrics to assess the ease of system data setup and changes, as well as trends of internal/external data integrity. Measuring and monitoring data quality are the top priority of MDM team. With the right tools and KPIs to determine root causes of data quality issues, master data management teams can reduce operating costs and increase customer satisfaction by eliminating customer order issues.

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Master Data Management KPIs: 7 Examples to Manage Data Operations

Master Data Management KPIs, when used effectively by management, lead to timely account requests, expedited data inquires, increased accuracy, completeness, timeliness, and on time customer setup levels both internally and externally.

1. 1.Total Expense: Master Data Management
2. 2.Master Data Management Employees per Thousand Data Records
3. 3.Cycle Time: New Customer/Product/Vendor Setup
4. 4.Data Record Error Rate
5. 5.Percentage of Existing Customer Accounts with Incomplete or Missing Data
6. 6.Total Volume: New Customer/Product/Vendor Account Setups
7. 7.Percentage of Duplicate Data

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Opsdog.com sells Master Data Management KPI and benchmarking data in three different ways.

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Browse Instant Download Master Data Management KPI and Benchmarking Products for Purchase Below

KPI's & Data

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Supply Chain Benchmarking Report

This 89-page supply chain KPI benchmarking report includes benchmarking data for 40 supply chain operations, or management, KPIs including Perfect Customer Order Rate, Backorder Rate, Days I...

Type : Benchmarking Report Bundle

KPI's & Data

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Supply Chain Management KPI Encyclopedia

This document defines over 350 Supply Chain Management metrics, or KPIs, covering the Procurement, Materials Management, Master Data Management, Manufacturing & Production, Order Management...

Type : KPI Encyclopedia

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KPI's & Data

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Information Security & Technology Key Risk Indicators Encyclopedia

This instant download document defines a list of over 100 Information Security and Technology Key Risk Indicators, including metric definitions, rationale, calculation details/formula, and r...

Type : KPI Encyclopedia

KPI's & Data

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Supply Chain Expense as a Percentage of Total Revenue

The expense incurred through all supply chain processes and procedures (i.e., all costs related to distribution, logistics, procurement, materials management, etc.) divided by the total reve...

KPI Type : Cost

Formula : (Supply Chain Expense Incurred / Total Company-Wide Revenue Generated) * 100

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Mean Time To Repair

The average amount of time (measured in hours) required to repair a system or application to full functionality following a failure (i.e., a service interruption), measured from the time th...

KPI Type : Service

Formula : Sum Of Time To Repair For All Systems / Number Of Repairs Completed During Examination Period Across All Systems

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KPI's & Data

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Master Data Management KPI Encyclopedia

This document defines over 50 Master Data Management KPIs, including metric definitions for Database Engineering & Management, Data Governance & Control, Information Architecture (IA) and mo...

Type : KPI Encyclopedia

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Total Number of Data Records

The total number of data records (i.e., a single record would be an individual row in the database) found in a particular database or table at a certain point in time.

KPI Type : Volume

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Management Dashboard Use Rate

The number of configured management dashboards that are accessed 1 or more times per week divided by the total number of dashboards that are configured and created for use by management pers...

KPI Type : Quality

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Total Employees: Master Data Management

The total number of employees working within the Master Data Management Department (includes Enterprise Architecture, Information Architecture, Data Governance/Compliance and Database Manage...

KPI Type : Organizational

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Total Expense: Master Data Management

The total expense incurred by the Master Data Management Department over a certain period of time. Includes Enterprise Architecture, Information Architecture, Data Governance/Compliance and...

KPI Type : Cost

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Span of Control: Master Data Management

The average number of Master Data Management employees (includes Enterprise Architecture, Information Architecture, Data Governance/Compliance and Database Management employees) reporting to...

KPI Type : Organizational

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Management Levels: Master Data Management

The total number of management levels, or layers, in the Master Data Management Department.

KPI Type : Organizational

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Organizational Structure: Master Data Management

Yes/no metric indicating whether the Master Data Management function is centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

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Expense per Master Data Management Employee

The total expense incurred by the company divided by the number of employees working within the Master Data Management Department (includes Enterprise Architecture, Information Architecture,...

KPI Type : Cost

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Master Data Management Staffing Ratio

The number of company-wide employees divided by the total number of Master Data Management employees (includes Enterprise Architecture, Information Architecture, Data Governance/Compliance a...

KPI Type : Organizational

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KPI's & Data

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Percentage of Duplicate Data

The number of duplicate data records found within a particular data set or system table divided by the total number of data records found within the data set or table at the same point in ti...

KPI Type : Quality

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Frequency of Database Quality Checks

The number of business days elapsed between when a particular database or data type is formally reviewed, or audited, for quality over a certain period of time.

KPI Type : Quality

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Data Record Error Rate

The number of data records (i.e., a single record would be an individual row in the database) containing errors (incorrect or missing information) divided by the total number of data records...

KPI Type : Quality

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Total Volume: Corrected Customer Accounts

The total number of customer accounts that have had errors (incorrect, missing or incomplete account information) corrected over a certain period of time.

KPI Type : Volume

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Master Data Management Employees per Thousand Data Records

The total number of employees working within the Master Data Management Department (includes Enterprise Architecture, Information Architecture, Data Governance/Compliance and Database Manage...

KPI Type : Organizational

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Master Data Management Expense per Thousand Data Records

The total expense incurred by the Master Data Management function divided by each 1,000 data records managed at the same point in time. Includes Enterprise Architecture, Information Architec...

KPI Type : Cost

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Data Field Standardization Rate

The number of data fields in company database systems (or within a single system/table) where there is a defined, standardized and controlled entry (e.g., controlled by drop-down menu or sim...

KPI Type : Quality

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Data Standard Adherence Rate

The number of completed fields in a data table or database system that match pre-defined standards (i.e., a standard and/or controlled entry format) divided by the total number of fields in...

KPI Type : Quality

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Percentage of Data Tied to Legacy Systems

The number of data records that reside in legacy systems (i.e., old or outdated technology or application programs) divided by the total number of data records present across all systems at...

KPI Type : Quality

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KPI's & Data

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Cycle Time: Data Correction

The number of minutes required to correct information within one or more data records, from the time the error in the record(s) is identified (could include incorrect or missing information)...

KPI Type : Service

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Architectural Due Diligence Rate (ADDR)

The number of projects that are fully compliant with the Enterprise Architecture governance process divided by the total number of projects managed by the Enterprise Architecture function at...

KPI Type : Quality

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Percentage of Duplicate or Similar Systems

The number of systems or applications used by the company that perform identical or highly similar tasks divided by the total number of systems/applications in use by the company at the same...

KPI Type : Quality

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Labor Expense as a Percentage of Total Supply Chain Expense

The total expense incurred by labor (salaries, benefits, etc.) within the company's supply chain functions (procurement, materials management, distribution, etc.) divided by the total expens...

KPI Type : Cost

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Overhead Expense as a Percentage of Total Supply Chain Expense

The total expense incurred by the overhead (rent, utilities, maintenance, etc.) within supply chain functions (procurement, materials management, distribution, etc.), not including labor, di...

KPI Type : Cost

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Percentage of Fields with Missing Data (CRM)

The average number of fields within the CRM application (e.g., Salesforce, Microsoft Dynamics) that have missing or incorrect data divided by the total number of fields examined, as a percen...

KPI Type : Quality

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