Insurance KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Insurance Company Performance

What are Insurance KPIs and metrics?

Insurance companies must offer competitive product pricing, convenient digital platforms, quick insurance claims cycle times, fair payouts, and effective customer service to maintain their position within the highly competitive insurance industry, where customers can easily switch between insurers at little or no cost. Insurance KPIs and metrics are defined as units of business measurement that insurance company management teams implement to track the overall performance of individual department operations. Measuring and managing the right KPIs is important for any insurance company – but four major examples of areas that deserve the bulk of the business measurement attention: insurance sales (direct, agency, broker), underwriting, claims processing and customer service (or, policyholder service).

Using KPIs & Metrics to Manage Insurance Operations

Measuring the right insurance KPIs, and setting appropriate performance targets, is a requirement for insurance companies seeking to retain and grow their policy base. In addition to the “bread and butter” areas of sales, claims and policyholder services, insurers must diligently monitor risk by effectively managing underwriting, actuarial, and fraud key performance indicators. The typical insurance business is highly transactional – applications, underwriting decisions, new policies, claims, premium payments, and customer service transactions – offering valuable opportunity to measure KPIs and metrics in unit-based productivity (and cost) down to the individual employee level.

Insurance KPIs: The Top 6 to Start With

To state the obvious, there are many types of insurance products – life, auto, home, dental, and disability. Insurance KPI examples are defined as illustrative or previously implemented key performance indicators that aid in the selection of business process metrics at insurance companies. And while there may be differences in operations based on the product (e.g., processing a life insurance claim is different than processing an auto claim), there are certain KPIs that will apply regardless of product. Here are the top 6 insurance KPI examples that are broadly applicable:

  1. 1.Loss Ratio
  2. 2.Expense Ratio
  3. 3.Combined Ratio
  4. 4.Gross Premium Written
  5. 5.Claim Settlement Cycle Time
  6. 6.Avg. Customer Satisfaction Score

Buy Insurance KPI Benchmarking “Data-as-a-Service” Products from Opsdog sells Insurance KPI and benchmarking data in three different ways.

  1. Comprehensive Insurance KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
    • Price range is from $750-$2000 per report
    • Instant download
  2. Individual Insurance KPI benchmarks that contain 1 benchmarked KPI –
    • Price range is $50-$65 per individual benchmarked KPI
    • Instant download
  3. Custom Insurance benchmarking KPI Data-as-a-Service projects and consulting engagements
    • 3-10 week long KPI benchmarking projects
    • Price varies based on scope
    • Hybrid on-site/off-site low-cost model

Browse Instant Download Insurance KPI and Benchmarking Products for Purchase Below

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