Supply Chain KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Supply Chain Performance

Supply Chain Management

What are Supply Chain Management KPIs?

Supply Chain Management Key Performance Indicators (KPIs) and metrics measure the performance of an organization’s supply chain performing tasks such as procurement, materials management, manufacturing, and distribution.

Using KPIs to Manage Your Supply Chain’s Performance

Effective supply chain management KPIs make industries where goods must be manufactured and delivered to customers more cost-effective, timely in production, and have greater quality of end products. Having real-time metric insights and area specific supply chain KPIs enables all areas of supply chain operations management to be informed of their performance against benchmarked goals on an ongoing basis.

KPI's & Data 

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Supply Chain Benchmarking Report

This 89-page supply chain KPI benchmarking report includes benchmarking data for 40 supply chain operations, or management, KPIs including Perfect Customer Order Rate, Backorder Rate, Days I...

Type : Benchmarking Report Bundle

KPI's & Data 

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Manufacturing & Production Benchmarking Report

This 45-page benchmarking report includes benchmarking data for 20 manufacturing & production KPIs including First Pass Yield (FPY), Overall Equipment Effectiveness (OEE) and more. Each KPI...

Type : Benchmarking Report Bundle

Supply Chain Management KPIs: 5 Useful Supply Chain Metrics

KPIs that measure cost, quality, service and productivity in sourcing, transporting, producing, distributing, and selling products can be found in all leading automotive and electronics manufacturers today. With an entire supply chain involved information must be on-hand, valuable, and in real-time.

5 Supply Chain Management KPIs to Get You Started:

  1. 1.Inventory Turnover
  2. 2.Cycle Time: Customer Order
  3. 3.Total Supply Chain Cost as Percentage of Sales
  4. 4.Demand Forecast Mean Absolute Percentage Error (MAPE)
  5. 5.Complete Customer Order Rate

Buy Supply Chain Management KPI Benchmarking “Data-as-a-Service” Products from Opsdog

Opsdog.com sells Supply Chain Management KPI and benchmarking data in three different ways.

  1. Comprehensive Supply Chain Management KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
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  2. Individual Supply Chain Management KPI benchmarks that contain 1 benchmarked KPI –
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  3. Custom Supply Chain Management benchmarking KPI Data-as-a-Service projects and consulting engagements
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    • Hybrid on-site/off-site low-cost model

Browse Instant Download Supply Chain Management KPI and Benchmarking Products for Purchase Below

KPI's & Data 

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Supply Chain Benchmarking Report

This 89-page supply chain KPI benchmarking report includes benchmarking data for 40 supply chain operations, or management, KPIs including Perfect Customer Order Rate, Backorder Rate, Days I...

Type : Benchmarking Report Bundle

KPI's & Data 

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Manufacturing & Production Benchmarking Report

This 45-page benchmarking report includes benchmarking data for 20 manufacturing & production KPIs including First Pass Yield (FPY), Overall Equipment Effectiveness (OEE) and more. Each KPI...

Type : Benchmarking Report Bundle

KPI's & Data 

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Proof of Delivery Rate

The number of shipments that were completed with a signed proof of delivery (POD) form (paper or electronic) divided by the total number of deliveries completed over the same period of time,...

KPI Type : Quality

Formula : (Number of Shipments Signed / Total Number of Shipments Completed) *100

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KPI's & Data 

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On-time Supplier Delivery Rate

The number of orders received from suppliers on or before the committed delivery date divided by the total number of orders received from suppliers over the same period of time, as a percent...

KPI Type : Quality

Formula : (Total Number of Orders Received from Suppliers On Time / Total Number of Orders Received from Suppliers) * 100

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KPI's & Data 

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Undamaged Supplier Shipment Rate

The total number of orders received from suppliers without any damage divided by the total number of supplier orders received over the same period of time, as a percentage.

KPI Type : Quality

Formula : (Total Number of Undamaged Orders Received / Total Number of Orders Received) * 100

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KPI's & Data 

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Supplier Order Documentation Accuracy Rate

The total number of supplier orders received with complete and correct documentation (invoice, ASN, packing slip, etc.) divided by the total number of supplier orders received over the same...

KPI Type : Quality

Formula : (Number of Supplier Orders Received With Correct Documentation / Total Number of Supplier Orders Received) * 100

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KPI's & Data 

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Undamaged Customer Order Rate

The total number of customer orders that are shipped in good condition divided by the total number of customer orders shipped over the same period of time, as a percentage.

KPI Type : Service

Formula : (Number of Customer Orders Shipped in Good Condition / Total Number of Customer Orders Shipped) * 100

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KPI's & Data 

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Percentage of Customer Orders with Correct Documentation

The total number of orders received by customers that contain accurate documentation (invoice, ASN, packing slip, etc.) divided by the total number of orders received by customers over the s...

KPI Type : Service

Formula : (Number of Orders Sent to Customers with Correct Documentation / Total Number of Orders Sent to Customers) * 100

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KPI's & Data 

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On-time Shipment Readiness

The total number of orders picked, packed and ready for shipment by the designated shipping time divided by the total number of orders shipped over the same period of time, as a percentage.

KPI Type : Quality

Formula : (Total Number of Orders Shipped by the Designated Time / Total Number of Orders Shipped) * 100

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KPI's & Data 

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Perfect Customer Order Rate

A composite score calculated by multiplying average on-time delivery rate, complete shipment rate, undamaged shipment rate and correct documentation rate for a certain period of time or grou...

KPI Type : Service

Formula : On-Time Customer Order Delivery Rate * Complete Customer Order Rate * Undamaged Customer Order Rate * Percentage of Customer Orders with Correct Documentation

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KPI's & Data 

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Order Shipment Cycle Time

The number of hours required to process a customer order, from the time when the order is placed until the time the order is shipped by the supplier.

KPI Type : Service

Formula : Sum of Time to Ship Customer Orders / Total Number of Customer Orders Shipped

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KPI's & Data 

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Distribution Expense as a Percentage of Total Revenue

Total distribution expense incurred by the company divided by the total amount of revenue generated by the company over the same time period, as a percentage.

KPI Type : Cost

Formula : (Total Distribution Expense / Total Revenue) * 100

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KPI's & Data 

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Distribution Expense as a Percentage of COGS

Total distribution expense incurred by the company divided by the total cost of goods sold (COGS) over the same time period, as a percentage.

KPI Type : Cost

Formula : (Total Distribution Expense / Total Cost of Goods Sold) * 100

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KPI's & Data 

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Spend Under Management (SUM)

The amount of company spending (direct, indirect and service-related spending) that is managed by the Procurement Department divided by total company-wide spend over the same period of time,...

KPI Type : Quality

Formula : (Dollar Amount of Expenses Managed by Procurement / Total Company-Wide Expense) * 100

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KPI's & Data 

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Management and Overhead Expense per Case

The total distribution overhead and management-related expenses (salaries, equipment, etc.) incurred by the company divided by the number of cases or pallets delivered over the same period o...

KPI Type : Cost

Formula : Total Management-Related and Overhead Expenses Incurred / Number of Cases or Pallets Delivered

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KPI's & Data 

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Supply Chain Management KPI Encyclopedia

This document defines over 350 Supply Chain Management metrics, or KPIs, covering the Procurement, Materials Management, Master Data Management, Manufacturing & Production, Order Management...

Type : KPI Encyclopedia

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On-time Customer Order Delivery Rate

The total number of shipments received by customers on or before the committed ship or delivery date divided by the total number of shipments made over the same period of time, as a percenta...

KPI Type : Service

Formula : Number of Shipments Received by Customers On Time / Total Number of Shipments Made) * 100

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KPI's & Data 

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Raw Materials Expense as a Percentage of COGS

The expense incurred through purchasing raw materials divided by the total cost of goods sold (COGS) incurred over the same period of time, as a percentage.

KPI Type : Cost

Formula : Materials and Components Expense as a Percentage of Plant Revenue, Days on Hand: Raw Materials, Inventory Turnover (Raw Materials Only)

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KPI's & Data 

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Inventory Turnover (Finished Goods Only)

An indication of how many times a company's inventory of finished goods is sold and replaced over a set period of time. Can be calculated by dividing the cost of goods sold (COGS) by the ave...

KPI Type : Productivity

Formula : Total Cost of Goods Sold / ((Inventory Value of Finished Goods at Start of Measurement Period + Inventory Value of Finished Goods at End of Measurement Period) / 2)

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KPI's & Data 

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Labor Expense as a Percentage of COGS

The labor-related expense (wages, salaries, benefits, training etc.) incurred divided by the total cost of goods sold (COGS) incurred by the company over the same period of time, as a percen...

KPI Type : Cost

Formula : (Labor Expense Incurred / Cost of Goods Sold) * 100

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KPI's & Data 

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Material Handling Damage

The total value of goods and materials damaged from handling or storage divided by the total cost of goods sold (COGS) over the same period of time, as a percentage.

KPI Type : Quality

Formula : (Dollar Value of Damaged Goods and Materials / Total COGS) * 100

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KPI's & Data 

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Inventory Turnover (Work-In-Process Only)

An indication of how many times a company's inventory of work-in-process (WIP) materials move to completion and are replaced over a set period of time. Can be calculated by dividing the cost...

KPI Type : Productivity

Formula : Total Cost of Goods Sold / ((Inventory Value of WIP at Start of Measurement Period + Inventory Value of WIP at End of Measurement Period) / 2)

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KPI's & Data 

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Peak Warehouse Space Utilization

The amount of warehouse capacity being used (measured in square feet) during peak seasons divided by total warehouse or facility capacity, as a percentage.

KPI Type : Quality

Formula : (Amount of Warehouse Space Used / Total Warehouse Space) * 100

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KPI's & Data 

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Distribution Center Expense as a Percentage of Revenue

The expense incurred by a company's distribution center (e.g., expense focused on receiving shipments, warehousing, sorting, inventory control, picking, etc.) divided by the total dollar amo...

KPI Type : Cost

Formula : (Distribution Center Expense Incurred / Total Company-Wide Revenue Generated) * 100

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KPI's & Data 

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Distribution Center Expense per Case

The total expense incurred by a company's distribution center (e.g., expense focused on receiving shipments, warehousing, sorting, inventory control, picking, etc.) divided by the number of...

KPI Type : Cost

Formula : Total Distribution Center Expense Incurred / Number of Cases or Pallets

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KPI's & Data 

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Inventory Turnover (Raw Materials Only)

An indication of how many times a company's inventory of raw materials is used and/or sold and replaced over a set period of time. Can be calculated by dividing the cost of goods sold (COGS)...

KPI Type : Productivity

Formula : Total Cost of Goods Sold / ((Inventory Value of Raw Materials at Start of Measurement Period + Inventory Value of Raw Materials at End of Measurement Period) / 2)

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KPI's & Data 

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Order Picking Accuracy

The total number of orders picked and verified to be accurate prior to shipment divided by the total number of orders picked over the same period of time, as a percentage.

KPI Type : Quality

Formula : (Number of Accurate Orders Picked / Total Number of Orders Picked) * 100

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KPI's & Data 

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Inventory Accuracy (Location)

The number of physical inventory locations/spaces that match up with the quantity and location in the reported inventory system divided by the total number of inventory locations/spaces coun...

KPI Type : Quality

Formula : (Number of Accurate Inventory Locations / Total Number of Inventory Locations Counted) * 100

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KPI's & Data 

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Inventory Accuracy (Dollars)

The absolute difference between reported and physical inventory levels (measured in dollars), as a percentage, subtracted from 100%.

KPI Type : Quality

Formula : 1 - ((Absolute Value of Difference Between Reported Inventory and Physical Inventory / Value of Reported Inventory) * 100)

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KPI's & Data 

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Honeycomb Percentage

The total amount of warehouse cube space (i.e., a single storage area or container) being used divided by the total warehouse cube space available for use at the same point in time, as a per...

KPI Type : Quality

Formula : (Amount of Warehouse Cubicle Space Used / Total Warehouse Cubicle Space) * 100

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