Supply Chain KPIs, Metrics & Benchmarks

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Opsdog.com sells Supply Chain Management KPI and benchmarking data in three different ways.

1. Comprehensive Supply Chain Management KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
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   • Price range is $50-$65 per individual benchmarked KPI
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   • 3-10 week long KPI benchmarking projects
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   • Hybrid on-site/off-site low-cost model

Browse Instant Download Supply Chain Management KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Procurement Staffing Ratio

The number of company-wide employees divided by the total number of Procurement employees working for the company at the same point in time, expressed as a ratio (e.g., total employees per P...

KPI Type : Organizational

KPI's & Data

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Percentage of Sole-Source Materials

The amount of materials received from sole-sourced, or exclusive, company suppliers divided by the total amount materials received over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Unit Cost: Vendor Audit

The total cost of performing vendor audits divided by the number of vendors audits performed over the same period of time.

KPI Type : Cost

KPI's & Data

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Supplier Backorder Rate

The number of orders from company suppliers delayed in shipment due to the supplier being out of stock divided by the total number of supplier orders made over the same period of time, as a...

KPI Type : Quality

KPI's & Data

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Supplier Contracts per Procurement Employee

The number of vendors under contract divided by the number of employees working within the Procurement Department at the same point in time.

KPI Type : Productivity

KPI's & Data

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Cycle Time: Supplier Contract Negotiation

The number of business days required to negotiate a vendor contract, from the time the initial contract is developed and distributed until when the contract is agreed upon and executed by al...

KPI Type : Service

KPI's & Data

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Cycle Time: Supplier Contract Development

The number of business days required to draft a supplier contract agreement, from the time the supplier and company reach a verbal agreement until the contract is ready to be distributed to...

KPI Type : Service

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KPI's & Data

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Percentage of Vendor Contracts Changed

The number of vendor contracts that are changed, or amended, during the life of the original contract divided by the total number of vendor contracts under management over the same period of...

KPI Type : Quality

KPI's & Data

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Number of Supplier Contracts Under Management

The total number of supplier, or vendor, contracts managed by the Procurement Department at a certain point in time.

KPI Type : Volume

KPI's & Data

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Procurement Expense as a Percentage of Total Expense

The operating expense incurred by the Procurement Department divided by the total expense incurred by the company over the same period of time, as a percentage.

KPI Type : Cost

KPI's & Data

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Procurement Expense as a Percentage of Total Revenue

The operating expense incurred by the Procurement Department divided by the total revenue generated by the company over the same period of time, as a percentage.

KPI Type : Cost

KPI's & Data

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Procurement Systems Expense as a Percentage of Total Procurement Expense

The expense incurred by Procurement systems (ERP, supply chain management systems, etc.) divided by the total expense incurred by the Procurement Department over the same period of time, as...

KPI Type : Cost

KPI's & Data

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Supplier Contract Compliance

The number of suppliers that are meeting the service and quality levels as defined in the executed contract divided by the total number of vendor contracts under management at the same point...

KPI Type : Quality

KPI's & Data

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Supplier Discount Rate

The total actual cost of purchasing goods or services through company suppliers divided by the hypothetical pre-discount cost for the purchases made over the same period of time, as a percen...

KPI Type : Quality

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KPI's & Data

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Total Savings Through Supplier Discounts

The total dollar amount of savings generated through discounts negotiated with company suppliers over a certain period of time.

KPI Type : Quality

KPI's & Data

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Percentage of Supplier Contracts with Pre-defined Performance Criteria

The number of supplier contracts under management that contain clearly defined supplier performance criteria divided by the total number of supplier contracts under management at the same po...

KPI Type : Quality

KPI's & Data

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Percentage of Supplier Contracts Terminated

The number of supplier contracts that must be terminated due to poor performance by the supplier divided by the total number of supplier contracts under management over the same period of ti...

KPI Type : Quality

KPI's & Data

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Unit Cost: Supplier Contract Development

The total cost of developing supplier contracts divided by the number of supplier contracts developed over the same period of time.

KPI Type : Cost

KPI's & Data

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Percentage of Supplier Contracts Requiring Exception Approval

The number of supplier contracts negotiated that deviate from typical company supplier standards, requiring an exception, divided by the total number of supplier contracts negotiated over th...

KPI Type : Quality

KPI's & Data

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Average Customer Order Value (E-Commerce Only)

The total dollar value (USD) of customer orders placed through the company's e-commerce website, or application, divided by the number of orders placed through the company's e-commerce websi...

KPI Type : Revenue

KPI's & Data

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Average Customer Order Value

The total value (USD) of customer orders placed by customers (through all channels) divided by the number of orders placed by customers over the same period of time.

KPI Type : Revenue

KPI's & Data

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Shopping Cart Abandonment Rate

The number of visitors who add products to their shopping cart but do not complete the checkout process divided by the total number of visitors who begin the checkout process over the same p...

KPI Type : Quality

KPI's & Data

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Customer Order Information Error Rate

The number of customer orders entered into the order management system that contain errors (incorrect address, wrong quantity, product information, invoice data, etc.) divided by the total n...

KPI Type : Quality

KPI's & Data

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Cycle Time: Customer Order Entry

The number of minutes required to enter a customer order into the order management system, from the placement of the order by the customer until when the order is fully entered into the comp...

KPI Type : Service

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KPI's & Data

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Percentage of Products Returned in Good Order

The number of products that are returned or received in good order (no damage) and eligible for resale divided by the total number of products returned over the same period of time, as a per...

KPI Type : Quality

KPI's & Data

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Cycle Time: Product Return

The number of business days required to receive and process a returned product, from the time the customer makes arrangements to return the product to the seller until the time the seller re...

KPI Type : Service

KPI's & Data

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Cycle Time: Return Resolution

The number of business days required to process a return refund/replacement, from when the rejected product is received until the resolution of the return (either a refund to the customer or...

KPI Type : Service

KPI's & Data

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Cycle Time: Order Shipping to Receipt

The number of business days required to receive a shipped order, from the time an order is shipped by the seller until the time the order arrives at its intended destination.

KPI Type : Service

KPI's & Data

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Returned Product Resale Rate

The number of returned products that are successfully resold divided by the total number of products returned over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Customer Order Refund Rate

The number of orders refunded (does not include orders that are replaced with a new unit) by the seller divided by the total number of customer orders made over the same period of time, as a...

KPI Type : Quality

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