Insurance KPIs, Metrics & Benchmarks

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Opsdog.com sells Insurance KPI and benchmarking data in three different ways.

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KPI's & Data

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SLA Cash Surrender Cycle Time

Number of calendar days within which a cash surrender check should be mailed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Change of Dividend Option Cycle Time

Number of calendar days within which a change of dividend option confirmation/acknowledgement should be mailed as defined by the company's service level agreement (SLA).

KPI Type : Service

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KPI's & Data

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SLA Claim Payment Cycle Time

Number of calendar days within which a claim check should be mailed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Coverage Offer Cycle Time

Number of calendar days within which the offer should be accepted and approved for issue as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Disbursement Cycle Time

Number of calendar days within which a participant disbursement should be processed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Dividend to Pay Premium Cycle Time

Number of calendar days within which a dividend to pay premium confirmation/acknowledgement should be mailed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Full-Term Conversion Cycle Time

Number of calendar days within which a full-term conversion confirmation/acknowledgement should be mailed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Group Contract Cycle Time

Number of calendar days within which a group contract should be mailed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Group ID Card Cycle Time

Number of calendar days within which a group identification card should be mailed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Group Proposal Cycle Time

Number of calendar days within which a group proposal should be delivered to the producer as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Issue Case Cycle Time

Number of calendar days within which the policy should be generated as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Management Reporting Cycle Time

Number of calendar days within which management reports should be completed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Mode Change Cycle Time

The number of calendar days within which a mode (frequency of payment) change confirmation/acknowledgement should be mailed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA New Business Cycle Time

Number of business days within which the first bill of a new customer should be mailed as defined by the company's service level agreement.

KPI Type : Service

KPI's & Data

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SLA Ownership Change Cycle Time

The number of calendar days within which an ownership change confirmation/acknowledgement should be mailed as defined by the company's service level agreement (SLA).

KPI Type : Service

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KPI's & Data

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SLA Partial-Term Conversion Cycle Time

The number of calendar days within which a partial-term conversion confirmation/acknowledgement should be mailed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Pending Requirement Cycle Time

Number of calendar days within which the final pending requirement should be received and processed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Plan Amendment Cycle Time

Number of business days within which a plan amendment should appear on the system as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Policy Change Cycle Time

Number of calendar days within which a policy charge confirmation/acknowledgement should be mailed as defined by the company's service level agreement.

KPI Type : Service

KPI's & Data

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SLA Reinstatement Cycle Time

Number of calendar days within which a reinstatement confirmation/acknowledgement should be mailed as defined by the company's service level agreement (SLA).

KPI Type : Service

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KPI's & Data

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SLA Remittance Cycle Time

Number of calendar days within which a remittance should be processed as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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SLA Time to Underwriter

Number of calendar days within which the first underwriting review should occur as defined by the company's service level agreement (SLA)..

KPI Type : Service

KPI's & Data

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SLA Underwriting Cycle Time

Number of business days within which the underwriting decision should be made as defined by the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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Cycle Time: Application to Underwriting

The number of business days required to perform the first underwriting review, from receipt of the application in the home office until the first underwriting review is performed.

KPI Type : Service

KPI's & Data

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Total Employees: Direct Sales Representatives

The total number of direct sales representatives working for the company at a certain point in time. Representative headcount may be segmented by location, product or team.

KPI Type : Organizational

KPI's & Data

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Total Employees: In-Force Customer Service Representatives

The total number of in-force customer service representatives working for the company at a certain point in time. Representative headcount may be segmented by location, product or team.

KPI Type : Organizational

KPI's & Data

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Total Employees: Reinsurance

The total number of reinsurance employees (i.e., Reinsurance Accounting Technician, Reinsurance Associate, etc.) working for the company at a certain point in time. Representative headcount...

KPI Type : Organizational

KPI's & Data

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Unit Cost: Disbursement

The total cost incurred through processing disbursements (i.e., payments made by the company in cash or cash equivalents) divided by the total number of disbursements processed over a certai...

KPI Type : Cost

KPI's & Data

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Unit Cost: New Business Application

The total cost of processing new business applications, excluding commissions and assigned risk-related expenses, divided by the total number of new business applications processed over a ce...

KPI Type : Cost

KPI's & Data

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Total Volume: Underwriting Applications

The total number of underwriting applications received by the Underwriting function over a given period of time.

KPI Type : Volume

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