Master Data Management KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Master Data Management Effectiveness

Master Data Management

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KPI's & Data 

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Unit Cost: New Product Account Setup

The total expense related to setting up new products in company systems (labor, overhead, technology expense) divided by the total number of new products setup over a certain period of time.

KPI Type : Cost

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KPI's & Data 

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Enterprise Architecture Expense as a Percentage of Total Revenue

The enterprise architecture-related (labor, overhead and technology costs) expense incurred divided by the total revenue generated by the company at the same point in time, as a percentage.

KPI Type : Cost

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KPI's & Data 

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Database Uptime

The amount of time company database systems are available for use divided by the total amount of time the company database is scheduled to be available for use over the same period of time,...

KPI Type : Quality

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KPI's & Data 

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Percentage of Existing Customer Accounts with Incomplete or Missing Data

The number of existing customer accounts with missing or incomplete information within company systems (address, name, referral source, etc.) divided by the total number of customer accounts...

KPI Type : Quality

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KPI's & Data 

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Percentage of Existing Vendor Accounts with Incomplete or Missing Data

The number of existing vendor accounts with missing or incomplete information within company systems (GL account, address, category, etc.) divided by the total number of vendor accounts with...

KPI Type : Quality

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KPI's & Data 

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Percentage of New Customer Accounts Setup with Missing or Incomplete Data

The number of new customer accounts setup that have missing or incomplete data fields (address, name, referral source, etc.) divided by the total number of new customer accounts setup over t...

KPI Type : Quality

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KPI's & Data 

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Percentage of New Vendor Accounts Setup with Missing or Incomplete Data

The total number of new vendor accounts setup that have missing or incomplete data fields (GL account, address, category, etc.) divided by the total number of new vendor accounts setup over...

KPI Type : Quality

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KPI's & Data 

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Percentage of New Products Recorded with Missing or Incomplete Data

The number of new products setup that have missing or incomplete data fields (product description, id numbers, quality check information, etc.) divided by the total number of new products se...

KPI Type : Quality

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KPI's & Data 

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Cycle Time: New Customer Account Setup

The number of minutes required to set up a new customer account (both customer and internal employee account) within company systems, from the time of the initial data is collected until whe...

KPI Type : Service

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KPI's & Data 

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Cycle Time: New Product Account Setup

The number of minutes required to set up a new product within company systems, from the time the initial data is collected until when the data entry process is complete and the product is ac...

KPI Type : Service

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KPI's & Data 

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Cycle Time: New Vendor Account Setup

The number of minutes required to set up a new vendor account within company systems, from the time the initial data is collected until when the data entry process is complete and the accoun...

KPI Type : Service

Not Available - Click for Info

KPI's & Data 

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Unit Cost: New Customer Account Setup

The total expense related to setting up new customer accounts in company systems (labor, overhead, technology expense) divided by the total number of new customers setup over a certain perio...

KPI Type : Cost

Not Available - Click for Info

KPI's & Data 

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Cycle Time: New Vendor Setup

The number of business days required to certify and add a vendor (and all related information) into the vendor management or procurement system used by the company, from the time the vendor...

KPI Type : Service

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KPI's & Data 

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Unit Cost: New Vendor Account Setup

The total expense related to setting up new vendor accounts in company systems (labor, overhead, technology expense) divided by the total number of new vendors setup over a certain period of...

KPI Type : Cost

Not Available - Click for Info

KPI's & Data 

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Total Volume: New Customer Account Setups

The total number of new customers setup in company systems over a certain period of time.

KPI Type : Volume

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KPI's & Data 

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Total Volume: New Product Account Setups

The total number of new products setup in company systems over a certain period of time.

KPI Type : Volume

Not Available - Click for Info

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KPI's & Data 

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Total Volume: New Vendor Account Setups

The total number of new vendors setup in company systems over a certain period of time.

KPI Type : Volume

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KPI's & Data 

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Percentage of Outdated Customer Records

The number of customer data records containing outdated information divided by the total number of customer data records found within company systems at the same point in time, as a percenta...

KPI Type : Quality

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KPI's & Data 

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Percentage of Outdated Vendor Records

The number of vendor data records containing outdated information divided by the total number of vendor data records found within company systems at the same point in time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Percentage of Outdated Product Records

The number of company product data records containing outdated information divided by the total number of product data records found within company systems at the same point in time, as a pe...

KPI Type : Quality

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KPI's & Data 

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New Products Setup per Employee

The total number of new products entered into a company's database divided by the number of employees processing new product entry requests over the same period of time.

KPI Type : Productivity

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KPI's & Data 

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New Customers Setup per Employee

The total number of new customers entered into a company's database divided by the number of employees processing new customer entry requests over the same period of time.

KPI Type : Productivity

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KPI's & Data 

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New Vendors Setup per Employee

The total number of new vendors entered into a company's database divided by the number of employees processing new vendor entry requests over the same period of time.

KPI Type : Productivity

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