Master Data Management KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Master Data Management Effectiveness

Master Data Management

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KPI's & Data

Total Volume: Corrected Customer Accounts

The total number of customer accounts that have had errors (incorrect, missing or incomplete account information) corrected over a certain period of time.

KPI Type : Volume

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KPI's & Data

Management Dashboard Use Rate

The number of configured management dashboards that are accessed 1 or more times per week divided by the total number of dashboards that are configured and created for use by management pers...

KPI Type : Quality

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KPI's & Data

Total Employees: Master Data Management

The total number of employees working within the Master Data Management Department (includes Enterprise Architecture, Information Architecture, Data Governance/Compliance and Database Manage...

KPI Type : Organizational

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KPI's & Data

Total Expense: Master Data Management

The total expense incurred by the Master Data Management Department over a certain period of time. Includes Enterprise Architecture, Information Architecture, Data Governance/Compliance and...

KPI Type : Cost

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KPI's & Data

Span of Control: Master Data Management

The average number of Master Data Management employees (includes Enterprise Architecture, Information Architecture, Data Governance/Compliance and Database Management employees) reporting to...

KPI Type : Organizational

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KPI's & Data

Management Levels: Master Data Management

The total number of management levels, or layers, in the Master Data Management Department.

KPI Type : Organizational

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KPI's & Data

Organizational Structure: Master Data Management

Yes/no metric indicating whether the Master Data Management function is centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

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KPI's & Data

Expense per Master Data Management Employee

The total expense incurred by the company divided by the number of employees working within the Master Data Management Department (includes Enterprise Architecture, Information Architecture,...

KPI Type : Cost

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KPI's & Data

Master Data Management Staffing Ratio

The number of company-wide employees divided by the total number of Master Data Management employees (includes Enterprise Architecture, Information Architecture, Data Governance/Compliance a...

KPI Type : Organizational

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KPI's & Data

Percentage of Duplicate Data

The number of duplicate data records found within a particular data set or system table divided by the total number of data records found within the data set or table at the same point in ti...

KPI Type : Quality

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KPI's & Data

Frequency of Database Quality Checks

The number of business days elapsed between when a particular database or data type is formally reviewed, or audited, for quality over a certain period of time.

KPI Type : Quality

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KPI's & Data

Data Record Error Rate

The number of data records (i.e., a single record would be an individual row in the database) containing errors (incorrect or missing information) divided by the total number of data records...

KPI Type : Quality

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KPI's & Data

Total Number of Data Records

The total number of data records (i.e., a single record would be an individual row in the database) found in a particular database or table at a certain point in time.

KPI Type : Volume

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KPI's & Data

Master Data Management Employees per Thousand Data Records

The total number of employees working within the Master Data Management Department (includes Enterprise Architecture, Information Architecture, Data Governance/Compliance and Database Manage...

KPI Type : Organizational

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KPI's & Data

Master Data Management Expense per Thousand Data Records

The total expense incurred by the Master Data Management function divided by each 1,000 data records managed at the same point in time. Includes Enterprise Architecture, Information Architec...

KPI Type : Cost

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KPI's & Data

Data Field Standardization Rate

The number of data fields in company database systems (or within a single system/table) where there is a defined, standardized and controlled entry (e.g., controlled by drop-down menu or sim...

KPI Type : Quality

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KPI's & Data

Data Standard Adherence Rate

The number of completed fields in a data table or database system that match pre-defined standards (i.e., a standard and/or controlled entry format) divided by the total number of fields in...

KPI Type : Quality

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KPI's & Data

Percentage of Data Tied to Legacy Systems

The number of data records that reside in legacy systems (i.e., old or outdated technology or application programs) divided by the total number of data records present across all systems at...

KPI Type : Quality

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KPI's & Data

Cycle Time: Data Correction

The number of minutes required to correct information within one or more data records, from the time the error in the record(s) is identified (could include incorrect or missing information)...

KPI Type : Service

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KPI's & Data

Architectural Due Diligence Rate (ADDR)

The number of projects that are fully compliant with the Enterprise Architecture governance process divided by the total number of projects managed by the Enterprise Architecture function at...

KPI Type : Quality

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KPI's & Data

Percentage of Duplicate or Similar Systems

The number of systems or applications used by the company that perform identical or highly similar tasks divided by the total number of systems/applications in use by the company at the same...

KPI Type : Quality

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KPI's & Data

Labor Expense as a Percentage of Total Supply Chain Expense

The total expense incurred by labor (salaries, benefits, etc.) within the company's supply chain functions (procurement, materials management, distribution, etc.) divided by the total expens...

KPI Type : Cost

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KPI's & Data

Overhead Expense as a Percentage of Total Supply Chain Expense

The total expense incurred by the overhead (rent, utilities, maintenance, etc.) within supply chain functions (procurement, materials management, distribution, etc.), not including labor, di...

KPI Type : Cost

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