Compliance KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Compliance Performance

Compliance

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Opsdog.com sells Compliance KPI and benchmarking data in three different ways.

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  2. Individual Compliance KPI benchmarks that contain 1 benchmarked KPI –
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    • 3-10 week long KPI benchmarking projects
    • Price varies based on scope
    • Hybrid on-site/off-site low-cost model

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KPI's & Data 

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Audit and Compliance Occupancy Expense as a Percentage of Audit and Compliance Expense

The occupancy-related expense (rent, property tax, etc.) incurred by the Audit and Compliance function divided by the total expense incurred by the Audit and Compliance function over the sam...

KPI Type : Cost

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Audit and Compliance Staffing Ratio

The total number of company-wide employees divided by the number of Audit and Compliance employees working for the company at the same point in time.

KPI Type : Organizational

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Audit and Compliance Expense per Employee

The total expense incurred by the Audit and Compliance function divided by the number of employees working for the company over the same period of time.

KPI Type : Cost

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Total Volume: Insurance Regulatory Reports

The total number of insurance regulatory reports produced at a certain point in time.

KPI Type : Volume

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Total Volume: Compliance Alerts

The total number of compliance-related alerts that are tracked and reported to the Compliance Group over a certain period of time.

KPI Type : Volume

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Unit Cost: Compliance-Related Lawsuit

The total cost of managing compliance-related lawsuits brought against the company divided by the number of lawsuits undertaken over a certain period of time.

KPI Type : Cost

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Percentage of Compliance-Related Lawsuits Won

The number of lawsuits brought against the company that did not result in an adverse outcome (e.g., won in court, reduced costs through early minimal payout) divided by the total number of l...

KPI Type : Quality

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Compliance Training Staffing Ratio

The number of company-wide employees divided by the total number of employees working within the Compliance function that are responsible for conducting compliance training programs at the s...

KPI Type : Organizational

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KPI's & Data 

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Compliance Training Hours per Employee

The number of compliance-related training hours (for all employees) undergone over a certain point in time divided by the total number of company-wide employees.

KPI Type : Quality

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Unit Cost: Compliance Investigation

The total cost of performing compliance investigations divided by the number of compliance investigations performed over a certain period of time.

KPI Type : Cost

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KPI's & Data 

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Number of Customer Privacy Breach Complaints

The total number of substantiated complaints regarding breaches of customer privacy and loss of customer data submitted over a certain period of time.

KPI Type : Volume

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Percentage of Compliance Issues in Backlog

The number of unresolved compliance issues older than 28 days divided by the total number of compliance issues that are unresolved at the same point in time, as a percentage.

KPI Type : Quality

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Number of Compliance-Related Lawsuits Filed

The number of lawsuits filed against the company for compliance-related issues over a certain period of time.

KPI Type : Volume

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KPI's & Data 

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Total Employees: Compliance

The total number of employees working within the Compliance function at a certain point in time. Employee headcount may be segmented by location, product or team.

KPI Type : Organizational

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KPI's & Data 

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Percentage of Neglected Compliance Issues

The number of compliance issues that were identified but have not yet been addressed divided by the total number of compliance issues "in the pipeline" at the same point in time, as a percen...

KPI Type : Quality

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KPI's & Data 

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Percentage of Audit Phases Completed

The number of audit phases completed at a certain point in time divided by the total number of audit phases that require completion, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Total Volume: Suspicious Account Activity Investigations

The total number of account openings or transactions investigated due to suspicious activity over a given period of time.

KPI Type : Volume

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KPI's & Data 

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Anti-Money Laundering (AML) Staffing Ratio

The number of company-wide banking employees divided by the total number of anti-money laundering (AML) employees working for the bank at the same point in time, expressed as a ratio (e.g.,...

KPI Type : Organizational

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KPI's & Data 

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AML Spending as a Percentage of Compliance Expense

The expense incurred through anti-money laundering (AML) activities divided by the total expense incurred by the Compliance and Fraud Prevention & Management functions (wages, overhead, fees...

KPI Type : Cost

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KPI's & Data 

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Fleet Preventative Maintenance Compliance

The number of transportation fleet assets that are up to date and on time on all scheduled preventative maintenance tasks and check-ups divided by the total number of fleet assets managed ov...

KPI Type : Quality

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KPI's & Data 

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Composite Risk Index

The cost of the impact of a risk event (1-5 scale) multiplied by the probability of the occurrence of that event (1-5 scale).

KPI Type : Cost

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KPI's & Data 

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Frequency of Corporate Policy Audits

The average number of business days elapsed between formal reviews, or audits, of company operations and policies performed by the Legal and Compliance Departments.

KPI Type : Quality

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Percentage of Employees Trained in Legal Compliance Procedures

The number of company-wide employees who have undergone training on relevant legal compliance and risk management and procedures divided by the total number of employees working for the comp...

KPI Type : Quality

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