Pharmaceuticals KPIs & Metric Definitions

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KPI's & Data

Patient Assistance Program Re-Application Frequency

The number of days elapsed between required patient assistance program reapplications (to re-assess program member eligibility) over a certain period of time.

KPI Type : Quality

KPI's & Data

Number of Contract Research Organizations (CROs) Employed

The total number of different contract research organizations (CROs) employed by the company at a certain point in time.

KPI Type : Quality

KPI's & Data

Number of Medication Labeling-Related Complaints

The number of complaints from consumers and/or regulatory agencies related to product labeling accuracy and quality (segmented by product) received over a certain period of time.

KPI Type : Quality

KPI's & Data

Percentage of New Products Supported by SLS

The total number of products launched for which the Sales, Literature and Samples (SLS) infrastructure provides functional support divided by the total number of products launched over the s...

KPI Type : Quality

KPI's & Data

Percentage of Off-Patent Products Covered Under the Patient Assistance Program

The number of off-patent products distributed by the company that are covered under the patient assistance program (PAP) divided by the total number of off-patent products distributed at the...

KPI Type : Quality

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KPI's & Data

Percentage of Off-Patent Products Supported by SLS

The number of off-patent products for which Sales, Literature and Samples (SLS) infrastructure provides functional support divided by the total number of off-patent products distributed by t...

KPI Type : Quality

KPI's & Data

Percentage of On-Patent Products Supported by SLS

The number of on-patent products for which Sales, Literature and Samples (SLS) infrastructure provides functional support divided by the total number of on-patent products distributed by the...

KPI Type : Quality

KPI's & Data

Percentage of On-Patent Products Covered Under the Patient Assistance Program

The number of on-patent products distributed by the company that are covered by the patient assistance program (PAP) divided by the total number of on-patent products distributed at the same...

KPI Type : Quality

KPI's & Data

Number of Patient Assistance Programs Managed

The total number of separate patient assistance programs (PAPs) offered by the company at a certain point in time.

KPI Type : Quality

KPI's & Data

Total Volume: Patient Assistance Program Enrollment Applications

The number of enrollment applications received by the patient assistance program (PAP) over a certain period of time.

KPI Type : Volume

KPI's & Data

Patient Assistance Program Acceptance Rate

The number of patients who are approved for participation in the company's Patient Assistance Program(s) (PAP) divided by the total number of PAP applications received by the company over th...

KPI Type : Quality

KPI's & Data

Number of Products Supported by SLS

The total number of products distributed by the company for which the Sales, Literature and Samples (SLS) infrastructure provides functional support at a certain point in time.

KPI Type : Quality

KPI's & Data

Organizational Structure: Patient Assistance Program Management

A yes/no metric indicating whether patient assistance program (PAP) management functions are centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

KPI's & Data

Patient Assistance Program Growth Rate

The difference in the number of patients enrolled in company patient assistance programs (PAPs) at the end and the beginning of the period being examined, divided by the number of patients e...

KPI Type : Quality

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KPI's & Data

Patient Assistance Program Expense per Patient

The total expense (labor, drug costs, distribution costs, overhead, etc.,) incurred by a company's patient assistance program (PAP) divided by the number of patients enrolled in the PAP over...

KPI Type : Cost

KPI's & Data

Off-Patent Product PAP Expense per Patient

The total expense (labor, drug costs, distribution costs, overhead, etc.,) incurred by a company's patient assistance program (PAP) related to distributed off-patent drugs divided by the num...

KPI Type : Cost

KPI's & Data

On-Patent Product PAP Expense per Patient

The total expense (labor, drug costs, distribution costs, overhead, etc.,) incurred by a company's patient assistance program (PAP) related to distributed on-patent drugs divided by the numb...

KPI Type : Cost

KPI's & Data

Lawyers as a Percentage of Medical Advisory Employees

The number of lawyers on the company's medical advisory staff divided by the total number of medical advisory staff members (i.e., staff advising the company on research, compliance, distrib...

KPI Type : Organizational

KPI's & Data

Pharmacists as a Percentage of Medical Advisory Employees

The number of licensed pharmacists on the company's medical advisory staff divided by the total number of medical advisory staff members (i.e., staff advising the company on research, compli...

KPI Type : Organizational

KPI's & Data

Physicians as a Percentage of Medical Advisory Employees

The number of licensed physicians on the company's medical advisory staff divided by the total number of medical advisory staff members (i.e., staff advising the company on research, complia...

KPI Type : Organizational

KPI's & Data

Percentage of Medication Labels Audited and Scored as Inaccurate

The number of medication labels that have been audited by a regulatory agency and are deemed to be inaccurate and not in compliance with industry standards divided by the total number of med...

KPI Type : Quality

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Support Group Operations
-
- 344Finance
- 245Human Resources
- 230Information Technology
- 372Marketing
- 70Legal
- 93Compliance
- 165Shared Services
- 16Risk Management
General Line Groups
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- 150Call Center
- 150Customer Service
- 162Product Development
- 102Collections
- 300Sales
Supply Chain Operations
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- 461Supply Chain Management
- 167Production
- 128Procurement
- 108Order Management
- 106Materials Management
- 107Distribution
- 67Master Data Management
- 60Logistics
Financial Services
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- 965Banking
- 229Insurance
- 130Mortgage Lending
- 428Investment Management
- 445Broker Dealer
- 235Consumer Finance
Healthcare
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- 447Health Plans
- 101Pharmaceuticals
- 81Healthcare Facilities & Services
Other Services
-
- 118Utilities
- 65Print Publishing
- 68Broadcast Media
- 263Advertising
- 90Retail

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Pharmaceuticals KPIs, Metrics & Benchmarks

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Patient Assistance Program Re-Application Frequency

Number of Contract Research Organizations (CROs) Employed

Number of Medication Labeling-Related Complaints

Percentage of New Products Supported by SLS

Percentage of Off-Patent Products Covered Under the Patient Assistance Program

Percentage of Off-Patent Products Supported by SLS

Percentage of On-Patent Products Supported by SLS

Percentage of On-Patent Products Covered Under the Patient Assistance Program

Number of Patient Assistance Programs Managed

Total Volume: Patient Assistance Program Enrollment Applications

Patient Assistance Program Acceptance Rate

Number of Products Supported by SLS

Organizational Structure: Patient Assistance Program Management

Patient Assistance Program Growth Rate

Patient Assistance Program Expense per Patient

Off-Patent Product PAP Expense per Patient

On-Patent Product PAP Expense per Patient

Lawyers as a Percentage of Medical Advisory Employees

Pharmacists as a Percentage of Medical Advisory Employees

Physicians as a Percentage of Medical Advisory Employees

Percentage of Medication Labels Audited and Scored as Inaccurate

Percentage of Outsourced Patient Assistance Program Employees

Percentage of Patients Migrated to Alternative Payers

Percentage of Clinical Trial Work Outsourced

Clinical Trial Protocol Submission Approval Rate

Product Complaints & Queries Handled per Medical Information Employee

Average Cost of Drug Failure

Number of Third-Party Payer Partnerships

Third-Party Payer Rebate Rate

Total Volume: Patient Assistance Program Enrollment Information Packets

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