Pharmaceuticals KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Pharmaceutical Company Performance

Pharmaceuticals

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KPI's & Data 

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Number of Third-Party Payer Partnerships

The total number of third-party reimbursement vendors (e.g., health insurance companies, pharmacy vendors, etc.) that the company has established a relationship with at a certain point in ti...

KPI Type : Quality

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KPI's & Data 

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Average Cost of Drug Failure

The average expense incurred through the research and development of a drug or compound that fails (i.e., does not pass clinical trials or regulatory approval) at some point during the disco...

KPI Type : Cost

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Briefcase

KPI's & Data 

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Product Complaints & Queries Handled per Medical Information Employee

The total number of product complaints or technical queries received over a certain period of time divided by the number of medical information employees responsible for replying to these re...

KPI Type : Productivity

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KPI's & Data 

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Clinical Trial Protocol Submission Approval Rate

The number of clinical trial protocols submitted to the FDA (or another international regulatory agency) that are approved and available to begin full-scale clinical testing divided by the t...

KPI Type : Quality

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KPI's & Data 

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Percentage of Clinical Trial Work Outsourced

The amount of clinical trial work (protocol development, patient recruitment, testing, data collection, etc.) outsourced to contract research organizations (CRO) divided by the total amount...

KPI Type : Organizational

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KPI's & Data 

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Percentage of Patients Migrated to Alternative Payers

The number of patients that migrate from the patient assistance program (PAP) to an alternative payer (non-profit, etc.) divided by the total number of patients enrolled in the company's PAP...

KPI Type : Quality

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KPI's & Data 

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Patient Assistance Program Acceptance Rate

The number of patients who are approved for participation in the company's Patient Assistance Program(s) (PAP) divided by the total number of PAP applications received by the company over th...

KPI Type : Quality

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KPI's & Data 

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Percentage of Medication Labels Audited and Scored as Inaccurate

The number of medication labels that have been audited by a regulatory agency and are deemed to be inaccurate and not in compliance with industry standards divided by the total number of med...

KPI Type : Quality

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KPI's & Data 

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Physicians as a Percentage of Medical Advisory Employees

The number of licensed physicians on the company's medical advisory staff divided by the total number of medical advisory staff members (i.e., staff advising the company on research, complia...

KPI Type : Organizational

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KPI's & Data 

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Pharmacists as a Percentage of Medical Advisory Employees

The number of licensed pharmacists on the company's medical advisory staff divided by the total number of medical advisory staff members (i.e., staff advising the company on research, compli...

KPI Type : Organizational

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KPI's & Data 

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Lawyers as a Percentage of Medical Advisory Employees

The number of lawyers on the company's medical advisory staff divided by the total number of medical advisory staff members (i.e., staff advising the company on research, compliance, distrib...

KPI Type : Organizational

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KPI's & Data 

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On-Patent Product PAP Expense per Patient

The total expense (labor, drug costs, distribution costs, overhead, etc.,) incurred by a company's patient assistance program (PAP) related to distributed on-patent drugs divided by the numb...

KPI Type : Cost

Not Available - Click for Info

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KPI's & Data 

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Off-Patent Product PAP Expense per Patient

The total expense (labor, drug costs, distribution costs, overhead, etc.,) incurred by a company's patient assistance program (PAP) related to distributed off-patent drugs divided by the num...

KPI Type : Cost

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KPI's & Data 

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Patient Assistance Program Expense per Patient

The total expense (labor, drug costs, distribution costs, overhead, etc.,) incurred by a company's patient assistance program (PAP) divided by the number of patients enrolled in the PAP over...

KPI Type : Cost

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KPI's & Data 

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Patient Assistance Program Growth Rate

The difference in the number of patients enrolled in company patient assistance programs (PAPs) at the end and the beginning of the period being examined, divided by the number of patients e...

KPI Type : Quality

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KPI's & Data 

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Organizational Structure: Patient Assistance Program Management

A yes/no metric indicating whether patient assistance program (PAP) management functions are centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

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KPI's & Data 

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Number of Products Supported by SLS

The total number of products distributed by the company for which the Sales, Literature and Samples (SLS) infrastructure provides functional support at a certain point in time.

KPI Type : Quality

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KPI's & Data 

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Non-Prescription Sales Generated

The total dollar amount of sales generated from items other than prescriptions over a certain period of time.

KPI Type : Revenue

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KPI's & Data 

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R&D Cost Allocation: Phase II

The R&D-related expenses incurred by the company that are accumulated during Phase II clinical trials for drugs in the R&D pipeline divided by the total R&D-related expenses incurred by the...

KPI Type : Cost

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KPI's & Data 

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R&D Cost Allocation: Phase I

The R&D-related expenses incurred by the company that are accumulated during Phase I clinical trials for drugs in the R&D pipeline divided by the total R&D-related expenses incurred by the c...

KPI Type : Cost

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KPI's & Data 

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R&D Cost Allocation: Approval Stage

The R&D-related expenses incurred by the company that are accumulated during the approval stage for drugs in the R&D pipeline divided by the total R&D-related expenses incurred by the compan...

KPI Type : Cost

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KPI's & Data 

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Percentage of Prescriptions Dispensed Generically

The number of prescriptions that are filled with a generic product divided by the total number of prescriptions filled over the same period of time, as a percentage.

KPI Type : Volume

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KPI's & Data 

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Percentage of Prescriptions Covered by Government Programs

The number of prescriptions filled that are covered by government programs (Medicaid and Medicare) divided by the total number of prescriptions filled over the same period of time, as a perc...

KPI Type : Volume

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KPI's & Data 

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Prescription Sales per Square Foot

The dollar amount of sales generated by the pharmacy from prescriptions divided by the total area, in square feet, where prescriptions are sold and filled within the pharmacy.

KPI Type : Revenue

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KPI's & Data 

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Prescription Sales per Sales Representative

The dollar amount of prescription sales generated by the company divided by the total number of prescription drug sales representatives working for the company over the same period of time.

KPI Type : Productivity

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KPI's & Data 

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Prescription Sales as a Percentage of Total Sales

The dollar amount of sales generated by the company from prescriptions divided by total sales generated (prescription and non-prescription) by the company over the same period of time, as a...

KPI Type : Revenue

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KPI's & Data 

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Non-Prescription Sales per Square Foot

The dollar amount of sales generated from non-prescription items divided by the total area, in square feet, where non-prescription items are sold within the pharmacy.

KPI Type : Revenue

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KPI's & Data 

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Non-Prescription Sales Area

The total area, in square feet, where non-prescription items are sold within a pharmacy.

KPI Type : Organizational

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KPI's & Data 

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Non-Prescription Sales as a Percentage of Total Sales

The dollar amount of sales generated from items other than prescriptions divided by total sales generated (prescription and non-prescription) over the same period of time, as a percentage.

KPI Type : Revenue

Not Available - Click for Info

KPI's & Data 

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R&D Cost Allocation: Phase III

The R&D-related expenses incurred by the company that are accumulated during Phase III clinical trials for drugs in the R&D pipeline divided by the total R&D-related expenses incurred by the...

KPI Type : Cost

Not Available - Click for Info

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