Legal Depmartment KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Corporate Legal Performance

Legal

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KPI's & Data 

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Number of Law Firms Employed

The total number of outside (external) law firms employed by the company at a certain point in time.

KPI Type : Volume

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Number of Compliance-Related Lawsuits Filed

The number of lawsuits filed against the company for compliance-related issues over a certain period of time.

KPI Type : Volume

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Number of Customer Privacy Breach Complaints

The total number of substantiated complaints regarding breaches of customer privacy and loss of customer data submitted over a certain period of time.

KPI Type : Volume

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Percentage of Compliance-Related Lawsuits Won

The number of lawsuits brought against the company that did not result in an adverse outcome (e.g., won in court, reduced costs through early minimal payout) divided by the total number of l...

KPI Type : Quality

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Cycle Time: Final Patent Decision

The number of business days required to file and receive a final decision on a patent application, from the time the patent is filed until when the patent is approved or denied.

KPI Type : Service

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Outside Counsel Fees as a Percentage of Total Legal Expense

The dollar amount spent on outside legal counsel divided by the total expense incurred by the company's Legal Department over the same period of time, as a percentage.

KPI Type : Cost

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Percentage of Litigation Cases Won

The number of litigation cases that are won by the firm divided by the total number of litigation cases managed over the same period of time, as a percentage.

KPI Type : Quality

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Average Total Cost of Case (TCC)

The cost of undertaking litigation cases (includes legal fees, settlements and regulatory fees) divided by the total number of litigation cases undertaken over the same period of time.

KPI Type : Cost

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Pre-Discovery Resolution Rate

The number of litigation cases that are settled before the pre-trial discovery phase (i.e., before depositions and inquiries) divided by the total number of litigation cases undertaken over...

KPI Type : Quality

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Percentage of Employees Trained in Legal Compliance Procedures

The number of company-wide employees who have undergone training on relevant legal compliance and risk management and procedures divided by the total number of employees working for the comp...

KPI Type : Quality

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Frequency of Corporate Policy Audits

The average number of business days elapsed between formal reviews, or audits, of company operations and policies performed by the Legal and Compliance Departments.

KPI Type : Quality

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Frequency of Outside Counsel Evaluations

The average number of business days elapsed between the evaluation of retained outside counsel for work quality, value, customer service, etc. by internal company counsel and compliance staf...

KPI Type : Quality

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Cycle Time: Merger Integration

The number of business days required to complete a merger, from the time the merger agreement is signed and approved by regulatory agencies, until when the integration implementation has bee...

KPI Type : Service

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Percentage of Patents In Use

The number of patents that have been incorporated into company products or services divided by the total number of patents owned by the company at the same point in time, as a percentage.

KPI Type : Quality

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Patent-to-Product Mapping Rate

The number of patents that have been mapped explicitly to a company product or service divided by the total number of patents owned by the company at the same point in time, as a percentage.

KPI Type : Quality

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Cycle Time: Appearance of Product Patents

The number of business days required for a registered patent to appear in a consumer product(s), from the time a patent is granted until when it is implemented into company products or servi...

KPI Type : Service

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Unit Cost: Trademark Filing

The total cost of preparing and filing trademarks divided by the number of trademarks filed over the same period of time.

KPI Type : Cost

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Cycle Time: Final Trademark Decision

The number of business days required to file and receive a final decision on a trademark application, from the time the trademark is filed until when the trademark is approved or denied.

KPI Type : Service

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Cycle Time: Final Copyright Decision

The number of business days required to file and receive a final decision on a copyright application, from the time the copyright is filed until when the copyright is approved or denied.

KPI Type : Service

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Patent Application Approval Rate

The number of filed patent applications that are approved divided by the total number of patent applications filed over the same period of time, as a percentage.

KPI Type : Quality

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Copyright Application Approval Rate

The number of filed copyright applications that are approved divided by the total number of copyright applications filed over the same period of time, as a percentage.

KPI Type : Quality

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Trademark Application Approval Rate

The number of filed trademark applications that are approved divided by the total number of trademark applications filed over the same period of time, as a percentage.

KPI Type : Quality

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Total Volume: Patents Filed

The total number of patents filed by the company over a certain period of time.

KPI Type : Volume

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Total Volume: Trademarks Filed

The total number of trademarks filed by the company over a certain period of time.

KPI Type : Volume

Not Available - Click for Info

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Total Volume: Copyrights Filed

The total number of copyrights filed by the company over a certain period of time.

KPI Type : Volume

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KPI's & Data 

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Unit Cost: Patent Filing

The total cost of preparing and filing patents divided by the number of patents filed over the same period of time.

KPI Type : Cost

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KPI's & Data 

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Unit Cost: Copyright Filing

The total cost of preparing and filing copyrights divided by the number of copyrights filed over the same period of time.

KPI Type : Cost

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