Mortgage Lending KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Mortgage Lender Performance

Mortgage Lending

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KPI's & Data 

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Mortgage Repurchase Requests per Repurchase Employee

The total number of mortgage repurchase requests made by investors over a certain period of time divided by the total number of mortgage repurchase employees. Repurchase employees are respon...

KPI Type : Productivity

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KPI's & Data 

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REO Property Sales Price to Appraisal Ratio

The real estate owned (REO) property gross sales price divided by the total appraisal value (in dollars), as a percentage.

KPI Type : Quality

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KPI's & Data 

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Tax Penalty Frequency Rate

The number of tax penalties charged to loan escrow accounts managed by the bank divided by the total number of loan escrow accounts managed over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Tax Penalties Paid as a Percentage of Taxes Paid

The total amount of tax penalties paid divided by the total amount of taxes paid over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Successful Mortgage Loss Mitigation Workouts Completed per Loss Mitigation Employee

The total number of loss mitigation 'workouts' completed over a certain period of time divided by the total number of employees working within the Loss Mitigation function. Workouts are mort...

KPI Type : Productivity

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KPI's & Data 

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Percentage of Mortgage Applications Originated through the Internet

The number of mortgage applications originated through the internet divided by the total number of mortgage applications originated over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Percentage of Government-related Mortgage Production

The number of government lending-related mortgages produced divided by total number of mortgages produced over the same period of time, as a percentage.

KPI Type : Volume

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KPI's & Data 

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Mortgages in Collections per Loan Collector

The total number of unpaid/delinquent mortgage loans in collections divided by the total number of employees working within the Mortgage Collections function.

KPI Type : Productivity

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KPI's & Data 

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Mortgage Charge-Offs per Loan Collections Employee

The number of mortgage charge-offs (declarations that an amount of debt is unlikely to be collected) over a certain period of time divided by the total number of employees working within the...

KPI Type : Productivity

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KPI's & Data 

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Mortgage Loan Originators per Mortgage Sales Support Employee

The total number of mortgage loan officers working for the bank divided by the total number of mortgage origination sales support assistants/administrators working for the company.

KPI Type : Productivity

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KPI's & Data 

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Mortgage Loans Closed per Post-Closing Employee

The number of mortgage loans closed over a certain period of time divided by the total number of employees working within the Post-Closing function.

KPI Type : Productivity

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KPI's & Data 

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Mortgage Loans Closed per Shipping Employee

The total number of mortgage loans closed over a certain period of time divided by the total number of shipping employees. Mortgage shipping employees are responsible for performing the fina...

KPI Type : Productivity

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KPI's & Data 

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Mortgage Originator Compensation as a Percentage of Production Volume

The mortgage originator compensation (salary + commissions) expense incurred divided by total value (dollar amount) of loans produced over the same period of time, as a percentage.

KPI Type : Cost

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KPI's & Data 

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Percentage of Mortgage Loans 90+ DPD

The remaining balance of mortgage loans serviced by the financial institution that are 90 or more days past due (DPD) divided by the total remaining balance of all mortgage loans within the...

KPI Type : Quality

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KPI's & Data 

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90+ DPD Loans (FICO < 620) as a Percentage of Loans Serviced

The number of serviced loans that are 90 or more days past due (DPD) with a FICO credit score less than 620 divided by the total number of loans in the bank's servicing portfolio, as a perce...

KPI Type : Quality

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KPI's & Data 

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90+ DPD Loans (FICO ? 660) as a Percentage of Loans Serviced

The number of serviced loans that are 90 or more days past due (DPD) with a FICO credit score greater than or equal to 660 divided by the total number of loans in the bank's servicing portfo...

KPI Type : Quality

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KPI's & Data 

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90+ DPD Loans (FICO 620-659) as a Percentage of Loans Serviced

The number of serviced loans that are 90 or more days past due (DPD) with a FICO credit score between 620 and 659 divided by the total number of loans in the bank's servicing portfolio, as a...

KPI Type : Quality

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KPI's & Data 

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Foreclosures in Process by Credit Score: FICO < 620

The number of foreclosures in progress on loans with a FICO credit score less than 620 divided by the total number of foreclosures being processed, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Foreclosures in Process by Credit Score: FICO ? 660

The number of foreclosures in progress on loans with a FICO credit score greater than or equal to 660 divided by the total number of foreclosures being processed, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Foreclosures in Process by Credit Score: FICO 620-659

The number of foreclosures in progress on loans with a FICO credit score between 620 and 659 divided by the total number of foreclosures being processed, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Loss Mitigation Success Rate

The amount (in dollars) of loss successfully mitigated divided by the total amount eligible for loss mitigation over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Servicing Portfolio Composition: FICO < 620

The value of loans (in dollars) serviced by the bank with a FICO credit score of less than 620 divided by the total value of all loans in the bank's servicing portfolio, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Servicing Portfolio Composition: FICO ? 660

The value of loans (in dollars) serviced by the bank with a FICO credit score greater than or equal to 660 divided by the total value of all loans in the bank's servicing portfolio, as a per...

KPI Type : Quality

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KPI's & Data 

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Servicing Portfolio Composition: FICO 620-659

The value of loans (in dollars) serviced by the bank with a FICO credit score between 620 and 659 divided by the total value of all loans in the bank's servicing portfolio, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Average Mortgage Loan Balance Unpaid

The dollar amount of mortgage loans remaining within the bank's mortgage loan servicing portfolio (i.e., the amount of mortgage loans managed by the bank that are still owed to them by borro...

KPI Type : Quality

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KPI's & Data 

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Average Fee Income per Loan: Wholesale/Broker and Correspondent Loans

The average amount of origination fee income earned per loan from loans acquired through the wholesale/broker and correspondent lending channel.

KPI Type : Revenue

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KPI's & Data 

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First Mortgages Originated: FICO 600-650

The number of first mortgages originated by the bank with a FICO credit score between 600 and 650 divided by the total number of first mortgages originated over the same period of time, as a...

KPI Type : Quality

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KPI's & Data 

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First Mortgages Originated: FICO 651-700

The number of first mortgages originated by the bank with a FICO credit score between 651 and 700 divided by the total number of first mortgages originated over the same period of time, as a...

KPI Type : Quality

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KPI's & Data 

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First Mortgages Originated: FICO 701-750

The number of first mortgages originated by the bank with a FICO credit score between 701 and 750 divided by the total number of first mortgages originated over the same period of time, as a...

KPI Type : Quality

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KPI's & Data 

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First Mortgages Originated: FICO > 750

The number of first mortgages originated by the bank with a FICO credit score greater than 750 divided by the total number of first mortgages originated over the same period of time, as a pe...

KPI Type : Quality

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