Distribution KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Distribution Performance

Distribution

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KPI's & Data 

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Overhead Expense as a Percentage of Total Supply Chain Expense

The total expense incurred by the overhead (rent, utilities, maintenance, etc.) within supply chain functions (procurement, materials management, distribution, etc.), not including labor, di...

KPI Type : Cost

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KPI's & Data 

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Shipping Expense as a Percentage of Total Expense

The expense incurred through shipping-related activities (compiling customer orders, packaging customer orders, etc.) divided by the total expense incurred by the company over the same perio...

KPI Type : Cost

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KPI's & Data 

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Unit Cost: Order Fulfillment

The total cost of filling customer orders (including order processing, order picking/prep, and transportation; NOT including the cost of goods sold) divided by the total number of customer o...

KPI Type : Cost

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KPI's & Data 

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Percentage of Packaging Outsourced

The number of products manufactured by the company that are packaged by a third-party vendor divided by the total number of products manufactured over the same period of time, as a percentag...

KPI Type : Organizational

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KPI's & Data 

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Orders Picked and Shipped

The total number of customer orders picked and shipped over a certain period of time. An order is defined as a batch of products or line items that is requested by the customer, and typicall...

KPI Type : Volume

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KPI's & Data 

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Cases Picked and Shipped

The total number of cases picked and shipped over a certain period of time.

KPI Type : Volume

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KPI's & Data 

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Pallets Picked and Shipped

The total number of pallets picked and shipped over a certain period of time.

KPI Type : Volume

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KPI's & Data 

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Distribution Cost per Unit Shipped

The total expense incurred by the distribution function divided by the total number of units shipped over the same period of time.

KPI Type : Cost

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KPI's & Data 

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OSHA Incident Frequency

The number of days since the previous Occupational Safety and Health Administration (OSHA) recordable incident over a certain period of time. A recordable incident is a work-related injury o...

KPI Type : Quality

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KPI's & Data 

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Unit Cost: Product Packaging

The total cost of product packaging (package materials, assembly, etc.) divided by the total number of units packaged over the same period of time.

KPI Type : Cost

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KPI's & Data 

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Percentage of Products Damaged During Distribution

The number of products damaged during distribution or warehousing divided by the total number of products shipped/warehoused over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Package Cube Efficiency (Actual)

The volume of a product's packaging divided by the total volume of space used on a single shipping pallet. This is a measurement of how efficiently pallet space is being used.

KPI Type : Quality

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KPI's & Data 

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Package Cube Efficiency (Optimal)

The volume of a product's packaging divided by the total volume of space available on a single shipping pallet. This is a measurement of how efficiently pallet space is being used.

KPI Type : Quality

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KPI's & Data 

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Carrying Cost of Inventory

The total expense required to warehouse and ship the inventory of a specific product or material over a certain period of time. Carrying cost of inventory includes warehouse labor, insurance...

KPI Type : Cost

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KPI's & Data 

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Cycle Time: Component Picking

The number of minutes required to gather, or 'pick,' the materials or components necessary to begin the production of an order from company storage facilities, from the time order picking be...

KPI Type : Service

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KPI's & Data 

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Percentage of Orders Requiring Rework

The number of orders that require additional work after the initial pick and packaging process has been completed (typically due to an error or oversight) divided by the total number of orde...

KPI Type : Quality

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KPI's & Data 

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On-Time Delivery Rate (Intra-Company Orders Only)

The number of internal orders that arrive at their requested location (includes internal company locations only, such as company production facilities or distribution centers) on or before t...

KPI Type : Service

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KPI's & Data 

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Percentage of Component Parts Tracked

The number of component parts that the company tracks in ERP or inventory management systems divided by the total number of component parts used and/or stored over the same period of time, a...

KPI Type : Quality

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KPI's & Data 

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Cycle Time: Backorder Shipment

The number of business days required to ship a customer's backordered item, from the time the customer places the order (that is initially backordered) until when the backordered item is shi...

KPI Type : Service

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KPI's & Data 

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Lines Picked and Shipped

The total number of customer order lines picked and shipped over a certain period of time. An order line is defined as a unique stock keeping unit.

KPI Type : Volume

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KPI's & Data 

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Percentage of Orders Picked Manually

The number of orders that are picked manually (i.e., without the use of automated order picking systems) divided by the total number of orders picked and packed over the same period of time,...

KPI Type : Quality

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KPI's & Data 

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Carrying Cost of Inventory as a Percentage of Total Inventory Value

The expense (includes warehouse labor, insurance, tax, storage, depreciation and shipping or freight expenses) required to warehouse and ship the inventory of a specific product or material...

KPI Type : Cost

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KPI's & Data 

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Carrying Cost of Inventory as a Percentage of COGS

The expense (includes warehouse labor, insurance, tax, storage, depreciation and shipping or freight expenses) required to warehouse and ship the inventory of a specific product or material...

KPI Type : Cost

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KPI's & Data 

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Carrying Cost of Inventory as a Percentage of Sales

The total expense (includes warehouse labor, insurance, tax, storage, depreciation and shipping or freight expenses) required to warehouse and ship the inventory of a specific product or mat...

KPI Type : Cost

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KPI's & Data 

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Fleet Preventative Maintenance Compliance

The number of transportation fleet assets that are up to date and on time on all scheduled preventative maintenance tasks and check-ups divided by the total number of fleet assets managed ov...

KPI Type : Quality

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KPI's & Data 

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Number of Distribution Centers

The total number of distribution centers (both privately run and outsourced) used by the company at a certain point in time.

KPI Type : Volume

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KPI's & Data 

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Fleet Accidents per 1,000 Driving Hours

The number of fleet driver accidents divided by each one-thousand hours of driving time logged by company drivers over the same period of time.

KPI Type : Quality

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KPI's & Data 

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Transportation Fleet Maintenance Coverage Rate

The cost of fleet repairs and maintenance-related expenses that are covered by warranty or by insurance coverage divided by the total fleet repair and maintenance-related expenses incurred b...

KPI Type : Cost

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KPI's & Data 

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Number of Vehicle Operation Training Hours Logged

The total number of vehicle operation training hours logged by company drivers and vehicle operators over a certain period of time.

KPI Type : Quality

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KPI's & Data 

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Transportation Fleet Utilization Rate

The number of hours all transportation assets are used divided by the total time they are available for use over the same period of time, as a percentage.

KPI Type : Productivity

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