Health Insurance KPIs, Metrics & Benchmarks

Buy Health Plans KPI Benchmarking “Data-as-a-Service” Products from Opsdog

Opsdog.com sells Health Plans KPI and benchmarking data in three different ways.

1. Comprehensive Health Plans KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
   • Instant download
2. Individual Health Plans KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
   • Instant download
3. Custom Health Plans benchmarking KPI Data-as-a-Service projects and consulting engagements
   • 3-10 week long KPI benchmarking projects
   • Price varies based on scope
   • Hybrid on-site/off-site low-cost model

Browse Instant Download Health Plans KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Average Handle Time by Call Reason: Payment Inquiry

The average amount of time required to handle an incoming call from a customer inquiring about making a current bill payment, or about a recent or upcoming bill, over a certain period of tim...

KPI Type : Productivity

KPI's & Data

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Average Handle Time by Call Reason: Provider Inquiry

The average amount of time required to handle an incoming call from a customer inquiring about network healthcare providers over a certain period of time, including after-call work (wrap tim...

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Application Inquiry

The average amount of time required to perform after-call work following a customer call related to the status of their insurance application over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Benefits Inquiry

The average amount of time required to perform after-call work following a call from a customer inquiring about their health plan benefits over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Billing Inquiry

The average amount of time required to perform after-call work following a call from a customer inquiring about their bill(s) over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Broker Inquiry

The average amount of time required to perform after-call work following an incoming call from an insurance broker selling the firm's health plan products over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Claims

The average amount of time required to perform after-call work following a call from a customer inquiring about a health insurance claim over a certain period of time. These calls include ge...

KPI Type : Productivity

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KPI's & Data

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AHT by Call Reason: After-Call Work - Cost Estimate

The average amount of time required to perform after-call work following a call from a customer inquiring about cost estimates (out-of-pocket costs, etc.) over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Deductible Inquiry

The average amount of time required to perform after-call work following a call from a customer inquiring about their health insurance deductibles over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Default

The average amount of time required to perform after-call work following a call from a customer inquiring about past due medical bills or premium payments over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Eligibility Inquiry

The average amount of time required to perform after-call work following a call from a customer inquiring about their health plan coverage over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Issue Escalation

The average amount of time required to perform after-call work following a call from a customer that was an escalation, an issue which required "escalation" to a manager or supervisor, over...

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Financial Assistance Program

The average amount of time required to perform after-call work following a call from a customer inquiring about the health plan financial assistance program eligibility and coverage over a c...

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - General Inquiry

The average amount of time required to perform after-call work following a call from a customer with a general inquiry over a certain period of time. Calls that can not be segmented into a m...

KPI Type : Productivity

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KPI's & Data

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AHT by Call Reason: After-Call Work - ID Card Inquiry

The average amount of time required to perform after-call work following a call from a customer inquiring about health plan membership ID cards over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Medicaid

The average amount of time required to perform after-call following a call from a customer inquiring about Medicaid coverage over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Medicare

The average amount of time required to perform after-call work following a call from a customer inquiring about Medicare coverage over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Not a Member

The average amount of time required to perform after-call work following an incoming call from an individual that is not currently a health plan member, or customer, over a certain period of...

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Order ID Card

The average amount of time required to perform after-call work following a call from a customer inquiring about ordering new health plan membership ID cards over a certain period of time.

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Payment Inquiry

The average amount of time required to perform after-call work following a call from a customer inquiring about making a current bill payment, or about a recent or upcoming bill, over a cert...

KPI Type : Productivity

KPI's & Data

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AHT by Call Reason: After-Call Work - Provider Inquiry

The average amount of time required to perform after-call work following a call from a customer inquiring about network healthcare providers over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Average Hold Time by Call Reason: Application Inquiry

The average amount of time that customers inquiring about the status of their insurance application wait on hold during calls over a certain period of time.

KPI Type : Service

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KPI's & Data

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Average Hold Time by Call Reason: Benefits Inquiry

The average amount of time that customers inquiring about health plan benefits wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

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Average Hold Time by Call Reason: Billing Inquiry

The average amount of time that customers inquiring over their bill(s) wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

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Average Hold Time by Call Reason: Broker Inquiry

The average amount of time that insurance brokers selling the firm's health plan products wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

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Average Hold Time by Call Reason: Claims

The average amount of time that customers inquiring about a health insurance claim wait on hold during calls over a certain period of time. These calls include general claims inquiries, disp...

KPI Type : Service

KPI's & Data

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Average Hold Time by Call Reason: Cost Estimate

The average amount of time that customers inquiring about cost estimates (out-of-pocket costs, etc.) wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

NULL

Average Hold Time by Call Reason: Deductible Inquiry

The average amount of time that customers inquiring about their health insurance deductibles wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

NULL

Average Hold Time by Call Reason: Default

The average amount of time that customers inquiring about past due medical bills or premium payments wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

NULL

Average Hold Time by Call Reason: Eligibility Inquiry

The average amount of time that customers inquiring about their health plan coverage wait on hold during calls over a certain period of time.

KPI Type : Service

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