Health Insurance KPIs, Metrics & Benchmarks

Buy Health Plans KPI Benchmarking “Data-as-a-Service” Products from Opsdog

Opsdog.com sells Health Plans KPI and benchmarking data in three different ways.

1. Comprehensive Health Plans KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
   • Instant download
2. Individual Health Plans KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
   • Instant download
3. Custom Health Plans benchmarking KPI Data-as-a-Service projects and consulting engagements
   • 3-10 week long KPI benchmarking projects
   • Price varies based on scope
   • Hybrid on-site/off-site low-cost model

Browse Instant Download Health Plans KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Percentage of Calls Offered by Call Reason: Deductible Inquiry

The total number of incoming calls from customers inquiring about a health insurance deductibles divided by the total number of incoming calls from customers over the same period of time, as...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Default

The total number of incoming calls from customers inquiring about past due medical bills or premium payments divided by the total number of incoming calls from customers over the same period...

KPI Type : Volume

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KPI's & Data

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Percentage of Calls Offered by Call Reason: Eligibility Inquiry

The total number of incoming calls from customers inquiring about their health plan coverage divided by the total number of incoming calls from customers over the same period of time, as a p...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Financial Assistance Program

The total number of incoming calls from customers inquiring about health plan financial assistance program eligibility and coverage divided by the total number of incoming calls from custome...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: General Inquiry

The total number of incoming calls from customers about a general inquiry divided by the total number of incoming calls from customers over the same period of time, as a percentage. Calls th...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: ID Card Inquiry

The total number of incoming calls from customers inquiring about their health plan membership ID cards divided by the total number of incoming calls from customers over the same period of t...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Issue Escalation

The total number of incoming calls from customers that are escalations, an issue which required "escalation" to a manager or supervisor, divided by the total number of incoming calls from cu...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Medicaid

The total number of incoming calls from customers inquiring about Medicaid coverage divided by the total number of incoming calls from customers over the same period of time, as a percentage...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Medicare

The total number of incoming calls from customers inquiring about Medicare coverage divided by the total number of incoming calls from customers over the same period of time, as a percentage...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Not a Member

The total number of incoming calls from individuals that are not currently health plan members, or customers, divided by the total number of incoming calls from customers over the same perio...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Order ID Card

The total number of incoming calls from customers inquiring about ordering new health plan membership ID cards divided by the total number of incoming calls from customers over the same peri...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Payment Inquiry

The total number of incoming calls from customers inquiring about making a current bill payment, or about a recent or upcoming bill, divided by the total number of incoming calls from custom...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Provider Inquiry

The total number of incoming calls from customers inquiring about network healthcare providers divided by the total number of incoming calls from customers over the same period of time, as a...

KPI Type : Volume

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KPI's & Data

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Percentage of Calls Handled by Call Reason: Application Inquiry

The total number of calls handled from customers related to the status of their insurance application answered ("handled") by a representative divided by the total number of calls handled fr...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Benefits Inquiry

The total number of calls handled from customers inquiring about their health plan benefits answered ("handled") by a representative divided by the total number of calls handled from custome...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Billing Inquiry

The total number of calls handled from customers inquiring about their bill(s) answered ("handled") by a representative divided by the total number of calls handled from customers over the s...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Broker Inquiry

The total number of calls handled from insurance brokers selling the firm's health plan products answered ("handled") by a representative divided by the total number of calls handled from in...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Claims

The total number of calls handled from customers inquiring about a health insurance claim answered ("handled") by a representative divided by the total number of calls handled from customers...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Cost Estimate

The total number of calls handled from customers inquiring about cost estimates (out-of-pocket costs, etc.) answered ("handled") by a representative divided by the total number of calls hand...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Deductible Inquiry

The total number of calls handled from customers inquiring about a health insurance deductibles answered ("handled") by a representative divided by the total number of calls handled from cus...

KPI Type : Volume

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KPI's & Data

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Percentage of Calls Handled by Call Reason: Defaults

The total number of calls handled from customers inquiring about past due medical bills or premium payments answered ("handled") by a representative divided by the total number of calls hand...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Eligibility Inquiry

The total number of calls handled from customers inquiring about their health plan coverage answered ("handled") by a representative divided by the total number of calls handled from custome...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Financial Assistance Program

The total number of calls handled from customers inquiring about health plan financial assistance program eligibility and coverage answered ("handled") by a representative divided by the tot...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: General Inquiry

The total number of calls handled from customers about a general inquiry answered ("handled") by a representative divided by the total number of calls handled from customers over the same pe...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: ID Card Inquiry

The total number of calls handled from customers inquiring about their health plan membership ID cards answered ("handled") by a representative divided by the total number of calls handled f...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Issue Escalation

The total number of calls handled from customers that are escalations, an issue which required "escalation" to a manager or supervisor, answered ("handled") by a representative divided by th...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Medicaid

The total number of calls handled from customers inquiring about Medicaid coverage divided by the total number of calls handled from customers over the same period of time, as a percentage.

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Medicare

The total number of calls handled from customers inquiring about Medicare coverage divided by the total number of calls handled from customers over the same period of time, as a percentage.

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Not a Member

The total number of calls handled from individuals that are not currently health plan members, or customers, divided by the total number of calls handled from customers over the same period...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Handled by Call Reason: Order ID Card

The total number of calls handled from customers inquiring about ordering new health plan membership ID cards divided by the total number of calls handled from customers over the same period...

KPI Type : Volume

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