Health Insurance KPIs, Metrics & Benchmarks

Buy Health Plans KPI Benchmarking “Data-as-a-Service” Products from Opsdog

Opsdog.com sells Health Plans KPI and benchmarking data in three different ways.

1. Comprehensive Health Plans KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
   • Instant download
2. Individual Health Plans KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
   • Instant download
3. Custom Health Plans benchmarking KPI Data-as-a-Service projects and consulting engagements
   • 3-10 week long KPI benchmarking projects
   • Price varies based on scope
   • Hybrid on-site/off-site low-cost model

Browse Instant Download Health Plans KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Transfer Volume by Call Reason: Medicaid

The number of incoming calls from customers inquiring about Medicaid coverage that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

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Transfer Volume by Call Reason: Medicare

The number of incoming calls from customers inquiring about Medicare coverage that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

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Transfer Volume by Call Reason: Not a Member

The number of incoming calls from individuals that are not currently health plan members, or customers, that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

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Transfer Volume by Call Reason: Order ID Card

The number of incoming calls from customers inquiring about ordering new health plan membership ID cards that must be transferred to another employee to be resolved.

KPI Type : Volume

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KPI's & Data

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Transfer Volume by Call Reason: Payment Inquiry

The number of incoming calls from customers inquiring about making a current bill payment, or about a recent or upcoming bill, that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

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Transfer Volume by Call Reason: Provider Inquiry

The number of incoming calls from customers inquiring about network healthcare providers that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

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Abandonment Rate by Call Reason: Application Inquiry

The number of callers inquiring about the status of their insurance application who hang up before speaking to a contact center representative (does not include calls resolved within IVR sys...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Benefits Inquiry

The number of callers inquiring about health plan benefits who hang up before speaking to a contact center representative (does not include calls resolved within IVR system), divided by the...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Billing Inquiry

The number of callers inquiring about their bill(s) who hang up before speaking to a contact center representative (does not include calls resolved within IVR system), divided by the total n...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Broker Inquiry

The number of calls from brokers selling the firm's health plan products who hang up before speaking to a contact center representative (does not include calls resolved within IVR system), d...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Claims

The number of callers inquiring about health insurance claims who hang up before speaking to a contact center representative (does not include calls resolved within IVR system), divided by t...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Cost Estimate

The number of callers inquiring about health care cost estimates (out-of-pocket costs, etc.) who hang up before speaking to a contact center representative (does not include calls resolved w...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Deductible

The number of callers inquiring about health insurance deductibles who hang up before speaking to a contact center representative (does not include calls resolved within IVR system), divided...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Default

The number of callers inquiring about past due medical bills or premium payments who hang up before speaking to a contact center representative (does not include calls resolved within IVR sy...

KPI Type : Service

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KPI's & Data

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Abandonment Rate by Call Reason: Eligibility Inquiry

The number of callers inquiring about their health plan coverage who hang up before speaking to a contact center representative (does not include calls resolved within IVR system), divided b...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Financial Assistance Program

The number of callers inquiring about the health plan financial assistance program eligibility and coverage who hang up before speaking to a contact center representative (does not include c...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: General Inquiry

The number of callers with a general health plan inquiry who hang up before speaking to a contact center representative (does not include calls resolved within IVR system), divided by the to...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: ID Card Inquiry

The number of callers inquiring about health plan membership ID cards who hang up before speaking to a contact center representative (does not include calls resolved within IVR system), divi...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Medicaid

The number of callers inquiring about Medicaid coverage who hang up before speaking to a contact center representative (does not include calls resolved within IVR system), divided by the tot...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Medicare

The number of callers inquiring about Medicare coverage who hang up before speaking to a contact center representative (does not include calls resolved within IVR system), divided by the tot...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Not a Member

The number of callers that are not currently health plan members, or customers, who hang up before speaking to a contact center representative (does not include calls resolved within IVR sys...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Order ID Card

The number of callers inquiring about ordering new health plan membership ID cards who hang up before speaking to a contact center representative (does not include calls resolved within IVR...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Payment Inquiry

The number of callers inquiring about making a current bill payment, or about a recent or upcoming bill, who hang up before speaking to a contact center representative (does not include call...

KPI Type : Service

KPI's & Data

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Abandonment Rate by Call Reason: Provider Inquiry

The number of callers inquiring about network healthcare providers who hang up before speaking to a contact center representative (does not include calls resolved within IVR system), divided...

KPI Type : Service

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KPI's & Data

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Percentage of Calls Offered by Call Reason: Application Inquiry

The total number of incoming calls from customers related to the status of their insurance application divided by the total number of incoming calls from customers over the same period of ti...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Benefits Inquiry

The total number of incoming calls from customers inquiring about their health plan benefits divided by the total number of incoming calls from customers over the same period of time, as a p...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Billing Inquiry

The total number of incoming calls from customers inquiring about their bill(s) divided by the total number of calls from customers over the same period of time, as a percentage. This number...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Broker Inquiry

The total number of incoming calls from insurance brokers selling the firm's health plan products divided by the total number of incoming calls from insurance brokers over the same period of...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Claims

The total number of incoming calls from customers inquiring about a health insurance claim divided by the total number of incoming calls from customers over the same period of time, as a per...

KPI Type : Volume

KPI's & Data

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Percentage of Calls Offered by Call Reason: Cost Estimate

The total number of incoming calls from customers inquiring about cost estimates (out-of-pocket costs, etc.) divided by the total number of incoming calls from customers over the same period...

KPI Type : Volume

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