Health Insurance KPIs, Metrics & Benchmarks

Buy Health Plans KPI Benchmarking “Data-as-a-Service” Products from Opsdog

Opsdog.com sells Health Plans KPI and benchmarking data in three different ways.

1. Comprehensive Health Plans KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
   • Instant download
2. Individual Health Plans KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
   • Instant download
3. Custom Health Plans benchmarking KPI Data-as-a-Service projects and consulting engagements
   • 3-10 week long KPI benchmarking projects
   • Price varies based on scope
   • Hybrid on-site/off-site low-cost model

Browse Instant Download Health Plans KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Transfer Rate by Call Reason: Billing Inquiry

The number of incoming calls from customers inquiring about their bill(s) that must be transferred to another employee to be resolved divided by the total number of incoming calls, as a perc...

KPI Type : Quality

KPI's & Data

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Transfer Rate by Call Reason: Broker Inquiry

The number of incoming calls from insurance brokers selling the firm's health plan products that must be transferred to another employee to be resolved divided by the total number of incomin...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: Claims

The number of incoming calls from customers inquiring about a health insurance claim that must be transferred to another employee to be resolved divided by the total number of incoming calls...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: Cost Estimate

The number of incoming calls from customers inquiring about cost estimates (out-of-pocket costs, etc.) that must be transferred to another employee to be resolved divided by the total numbe...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: Deductible

The number of incoming calls from customers inquiring about their health insurance deductibles that must be transferred to another employee to be resolved divided by the total number of inco...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: Default

The number of incoming calls from customers inquiring about past due medical bills or premium payments that must be transferred to another employee to be resolved divided by the total number...

KPI Type : Quality

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KPI's & Data

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Transfer Rate by Call Reason: Eligibility Inquiry

The number of incoming calls from customers inquiring about their health plan coverage that must be transferred to another employee to be resolved divided by the total number of incoming cal...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: Issue Escalation

The number of incoming calls from customers that are escalations, issues which required "escalation" to a manager or supervisor, and must be transferred to another employee to be resolved di...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: Financial Assistance Program

The number of incoming calls from customers inquiring about the health plan financial assistance program eligibility and coverage that must be transferred to another employee to be resolved...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: General Inquiry

The number of incoming calls from customers with a general inquiry that must be transferred to another employee to be resolved divided by the total number of incoming calls, as a percentage....

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: ID Card Inquiry

The number of incoming calls from customers inquiring about health plan membership ID cards that must be transferred to another employee to be resolved divided by the total number of incomin...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: Medicaid

The number of incoming calls from customers inquiring about Medicaid coverage that must be transferred to another employee to be resolved divided by the total number of incoming calls, as a...

KPI Type : Quality

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KPI's & Data

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Transfer Rate by Call Reason: Medicare

The number of incoming calls from customers inquiring about Medicare coverage that must be transferred to another employee to be resolved divided by the total number of incoming calls, as a...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: Not a Member

The number of incoming calls from individuals that are not currently health plan members, or customers, that must be transferred to another employee to be resolved divided by the total numbe...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: Order ID Card

The number of incoming calls from customers inquiring about ordering new health plan membership ID cards that must be transferred to another employee to be resolved divided by the total numb...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: Payment Inquiry

The number of incoming calls from customers inquiring about making a current bill payment, or about a recent or upcoming bill, that must be transferred to another employee to be resolved div...

KPI Type : Quality

KPI's & Data

NULL

Transfer Rate by Call Reason: Provider Inquiry

The number of incoming calls from customers inquiring about network healthcare providers that must be transferred to another employee to be resolved divided by the total number of incoming c...

KPI Type : Quality

KPI's & Data

NULL

Transfer Volume by Call Reason: Application Inquiry

The number of incoming customer calls related to the status of their insurance application that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

NULL

Transfer Volume by Call Reason: Benefits Inquiry

The number of incoming calls from customers inquiring about health plan benefits that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

NULL

Transfer Volume by Call Reason: Billing Inquiry

The number of incoming calls from customers inquiring about their bill(s) that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

NULL

Transfer Volume by Call Reason: Broker Inquiry

The number of incoming calls from insurance brokers selling the firm's health plan products that must be transferred to another employee to be resolved.

KPI Type : Volume

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KPI's & Data

NULL

Transfer Volume by Call Reason: Claims

The number of incoming calls from customers inquiring about a health insurance claim that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

NULL

Transfer Volume by Call Reason: Cost Estimate

The number of incoming calls from customers inquiring about cost estimates (out-of-pocket costs, etc.) that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

NULL

Transfer Volume by Call Reason: Deductible

The number of incoming calls from customers inquiring about their health insurance deductibles that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

NULL

Transfer Volume by Call Reason: Default

The number of incoming calls from customers inquiring about past due medical bills or premium payments that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

NULL

Transfer Volume by Call Reason: Eligibility Inquiry

The number of incoming calls from customers inquiring about their health plan coverage that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

NULL

Transfer Volume by Call Reason: Issue Escalation

The number of incoming calls from customers that are escalations, issues which required "escalation" to a manager or supervisor, that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

NULL

Transfer Volume by Call Reason: Financial Assistance Program

The number of incoming calls from customers inquiring about the health plan financial assistance program eligibility and coverage that must be transferred to another employee to be resolved.

KPI Type : Volume

KPI's & Data

NULL

Transfer Volume by Call Reason: General Inquiry

The number of incoming calls from customers with a general inquiry that must be transferred to another employee to be resolved. Calls that can not be segmented into a more specific call reas...

KPI Type : Volume

KPI's & Data

NULL

Transfer Volume by Call Reason: ID Card Inquiry

The number of incoming calls from customers inquiring about health plan membership ID cards that must be transferred to another employee to be resolved.

KPI Type : Volume

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