Health Insurance KPIs, Metrics & Benchmarks

Buy Health Plans KPI Benchmarking “Data-as-a-Service” Products from Opsdog

Opsdog.com sells Health Plans KPI and benchmarking data in three different ways.

1. Comprehensive Health Plans KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
   • Instant download
2. Individual Health Plans KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
   • Instant download
3. Custom Health Plans benchmarking KPI Data-as-a-Service projects and consulting engagements
   • 3-10 week long KPI benchmarking projects
   • Price varies based on scope
   • Hybrid on-site/off-site low-cost model

Browse Instant Download Health Plans KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Total Hold Time by Call Reason: Financial Assistance Program

The total amount of time that customers inquiring about the health plan financial assistance program eligibility and coverage wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

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Total Hold Time by Call Reason: General Inquiry

The total amount of time that customers with a general inquiry wait on hold during calls over a certain period of time. Calls that can not be segmented into a more specific call reason categ...

KPI Type : Service

KPI's & Data

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Total Hold Time by Call Reason: ID Card Inquiry

The total amount of time that customers inquiring about health plan membership ID cards wait on hold during calls over a certain period of time.

KPI Type : Service

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KPI's & Data

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Total Hold Time by Call Reason: Medicaid

The total amount of time that customers inquiring about Medicaid coverage wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

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Total Hold Time by Call Reason: Medicare

The total amount of time that customers inquiring about Medicare coverage wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

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Total Hold Time by Call Reason: Not a Member

The total amount of time that individuals who are not currently health plan members, or customers wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

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Total Hold Time by Call Reason: Order ID Card

The total amount of time that customers inquiring about ordering new health plan membership ID cards wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

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Total Hold Time by Call Reason: Payment Inquiry

The total amount of time that customers inquiring about making a current bill payment, or about a recent or upcoming bill, wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

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Total Hold Time by Call Reason: Provider Inquiry

The total amount of time that customers inquiring about network healthcare providers wait on hold during calls over a certain period of time.

KPI Type : Service

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Application Inquiry

The total amount of time required to handle the after-call work of a customer call related to the status of their insurance application over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Benefits Inquiry

The total amount of time required to handle the after-call work of a call from a customer inquiring about health plan benefits over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Billing Inquiry

The total amount of time required to handle the after-call work of a call from a customer inquiring about his or her bill(s) over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Broker Inquiry

The total amount of time required to handle the after-call work of a call from an insurance broker selling the firm's health plan products over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Claims

The total amount of time required to handle the after-call work of a call from a customer inquiring about a health insurance claim over a certain period of time. These calls include general...

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Cost Estimate

The total amount of time required to handle the after-call work of a call from a customer inquiring about cost estimates (out-of-pocket costs, etc.) over a certain period of time.

KPI Type : Productivity

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KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Deductible

The total amount of time required to handle the after-call work of a call from a customer inquiring about his or her health insurance deductibles over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Default

The total amount of time required to handle the after-call work of a call from a customer inquiring about past due medical bills or premium payments over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Eligibility Inquiry

The total amount of time required to handle the after-call work of a call from a customer inquiring about their health plan coverage over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Issue Escalation

The total amount of time required to handle the after-call work of a call with an escalation, issue which required "escalation" to a manager or supervisor, over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Financial Assistance Program

The total amount of time required to handle the after-call work of a call from a customer inquiring about the health plan financial assistance program eligibility and coverage over a certain...

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - General Inquiry

The total amount of time required to handle the after-call work of a call from a customer with a general inquiry over a certain period of time. Calls that can not be segmented into a more sp...

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - ID Card Inquiry

The total amount of time required to handle the after-call work of a call from a customer inquiring about health plan membership ID cards over a certain period of time.

KPI Type : Productivity

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KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Medicaid

The total amount of time required to handle the after-call work of a call from a customer inquiring about Medicaid coverage over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Medicare

The total amount of time required to handle the after-call work of a call from a customer inquiring about Medicare coverage over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Not a Member

The total amount of time required to handle the after-call work of a call from an individual that is not a current health plan member, or customer, over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Order ID Card

The total amount of time required to handle the after-call work of a call from a customer inquiring about ordering new health plan membership ID cards over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Payment Inquiry

The total amount of time required to handle the after-call work of a call from a customer inquiring about making a current bill payment, or about a recent or upcoming bill, over a certain pe...

KPI Type : Productivity

KPI's & Data

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Total Handle Time by Call Reason: After-Call Work - Provider Inquiry

The total amount of time required to handle the after-call work of a call from a customer inquiring about network healthcare providers over a certain period of time.

KPI Type : Productivity

KPI's & Data

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Transfer Rate by Call Reason: Application Inquiry

The number of incoming customer calls related to the status of their insurance application that must be transferred to another employee to be resolved divided by the total number of incoming...

KPI Type : Quality

KPI's & Data

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Transfer Rate by Call Reason: Benefits Inquiry

The number of incoming calls from customers inquiring about health plan benefits that must be transferred to another employee to be resolved divided by the total number of incoming calls, as...

KPI Type : Quality

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