Utilities KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Utilities Performance

Utilities

Buy Utilities KPI Benchmarking “Data-as-a-Service” Products from Opsdog

Opsdog.com sells Utilities KPI and benchmarking data in three different ways.

  1. Comprehensive Utilities KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
    • Price range is from $750-$2000 per report
    • Instant download
  2. Individual Utilities KPI benchmarks that contain 1 benchmarked KPI –
    • Price range is $50-$65 per individual benchmarked KPI
    • Instant download
  3. Custom Utilities benchmarking KPI Data-as-a-Service projects and consulting engagements
    • 3-10 week long KPI benchmarking projects
    • Price varies based on scope
    • Hybrid on-site/off-site low-cost model

Browse Instant Download Utilities KPI and Benchmarking Products for Purchase Below

KPI's & Data 

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Percentage of Smart Meters in Use

The number of smart meters currently in use by customers (business or individuals) divided by the total number of meters in use at the same point in time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Cycle Time: Service Restoration (Event)

The number of hours required to restore service to a customer who was disconnected due to an event (storms, damage, error, etc.), from the time service outage occurs until when the customer'...

KPI Type : Service

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KPI's & Data 

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Maintenance Personnel per 100 Miles of Distribution Line

The number of maintenance personnel working for the company divided by each 100 miles of distribution line (for electricity, natural gas, oil, etc.) managed by the company at the same point...

KPI Type : Organizational

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KPI's & Data 

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Cycle Time: Service Restoration (Non-Payment)

The number of hours required to restore service that was disconnected for non-payment, from the receipt of payment from the customer until the customer's service is restored.

KPI Type : Service

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KPI's & Data 

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Frequency of Voltage Fluctuation Complaints

The number of business days elapsed between instances where customers experience and report unacceptable voltage fluctuations.

KPI Type : Service

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KPI's & Data 

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Cycle Time: Energy Bill Issuance

The number of business days required to send a bill once the energy use of a customer is measured, from when the meter is read until when the bill is issued.

KPI Type : Service

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KPI's & Data 

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Frequency of Natural Gas Compressor Audits

The average number of days elapsed between formal natural gas compressor safety and quality audits over a certain period of time.

KPI Type : Quality

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KPI's & Data 

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Frequency of Electric Substation Audits

The number of days elapsed between formal electric substation safety and quality audits over a certain period of time.

KPI Type : Quality

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KPI's & Data 

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Total Volume: Electricity Production

The total amount of electricity produced, in kilowatt hours (KWhs), over a certain period of time.

KPI Type : Volume

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KPI's & Data 

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Percentage of Energy Generated by Renewable Sources

The amount of power produced by a company via a renewable primary energy source (wind, geothermal, solar, etc.) divided by the total amount of power produced by the company at the same point...

KPI Type : Quality

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KPI's & Data 

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Renewables R&D Expense as a Percentage of Total R&D Expense

The expense incurred by research and development (R&D) allocated to sustainable, or renewable energy sources divided by the total amount of expense incurred by the R&D function over the same...

KPI Type : Cost

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KPI's & Data 

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Percentage of Power Sold to Customers

The total amount of power generated by company-owned facilities divided by the amount of energy sold to customers over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Production & Generation Expense per Megawatt Produced

The expense incurred by the production/generation/refinement facility divided by the total amount of megawatts of energy produced over a certain period of time.

KPI Type : Cost

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KPI's & Data 

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SLA Adherence: Energy Connection

The number of new requests for gas or electric connections fulfilled within the time defined in the company's service level agreement (SLA) divided by the total number of new requests for ga...

KPI Type : Service

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KPI's & Data 

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Profit per Gas Connection

The amount of profit generated by the company through natural gas sales divided by the total number of installed gas connections managed over the same period of time.

KPI Type : Revenue

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KPI's & Data 

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Total Volume: Service Disconnections for Non-Payment

The number of instances in which customers experience a service interruption as a result of not paying their utility bill over a certain period of time.

KPI Type : Volume

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KPI's & Data 

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Planned Maintenance Work Orders as a Percentage of Total Work Orders

The number of planned maintenance work orders performed divided by the total number of work orders (emergency, planned, requested) performed over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Emergency Maintenance Work Orders as a Percentage of Total Work Orders

The number of emergency maintenance work orders performed divided by the total number of work orders (emergency, planned, requested) performed over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Percentage of Substation Metering Coverage (Energy Audit Prevalence)

The number of substations that are functionally metered and are consistently audited divided by the total number of substations managed by the company at the same point in time, as a percent...

KPI Type : Quality

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KPI's & Data 

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Meter Inspection Rate

The number of meters inspected for damage, accuracy and efficiency (i.e., calibrated) divided by the total number of meters in service over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Meter Replacement Rate

The number of meters replaced (whether due to a malfunction, upgrade, etc.) divided by the total number of meters in service over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Average Age of Meter

The total number of years in which all of a company's installed meters (electric, gas, etc.) have been in operation divided by the number of meters in operation at the same point in time.

KPI Type : Quality

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KPI's & Data 

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Meter Reading Employees per Customer

The number of employees working for a utilities company that are responsible for reading meters divided by the total number of customers managed by the company at the same point in time.

KPI Type : Organizational

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KPI's & Data 

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Meter Coverage Rate

The number of customer accounts for which electricity consumption is metered divided by the total number of customer accounts managed at the same point in time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Number of Utility Service Litigations Initiated

The number of court cases related to utility services that are initiated over a certain period of time.

KPI Type : Quality

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KPI's & Data 

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Number of Utilities Service Applications in the Backlog

The number of customer applications to receive utilities activation or service (for new and existing customers) that have not yet been activated or addressed (i.e., the applications are in t...

KPI Type : Volume

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KPI's & Data 

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Cycle Time: Service Changes

The number of hours required to implement changes to a customer's service (including changes from single to three-phase, voltage supply upgrades, increase in allowed peak demand, etc.), from...

KPI Type : Service

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KPI's & Data 

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Maintenance Personnel per 100 Customers

The number of utilities maintenance personnel working for the company divided by each one-hundred customers managed by the company at the same point in time.

KPI Type : Organizational

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KPI's & Data 

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Percentage of Unplanned Outages

The number of unplanned electrical outages divided by the total number of electrical outages that occurred (planned and unplanned) over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data 

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Provisional Utilities Billing Rate

The number of bills issued that are based on estimated use of a utilities service (electric or natural gas service) divided by the total number of bills issued over the same period of time,...

KPI Type : Quality

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