Banking KPIs, Metrics & Benchmarks

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Opsdog.com sells Banking KPI and benchmarking data in three different ways.

1. Comprehensive Banking KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
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2. Individual Banking KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
   • Instant download
3. Custom Banking benchmarking KPI Data-as-a-Service projects and consulting engagements
   • 3-10 week long KPI benchmarking projects
   • Price varies based on scope
   • Hybrid on-site/off-site low-cost model

Browse Instant Download Banking KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Total Volume: Wire Transfers (All Incoming)

The total number of incoming wire transfers processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Wires per Wire Transfer Employee (All Incoming)

The total number of incoming wire transfers processed over a certain period of time divided by the number of back office employees responsible for processing wire transfers.

KPI Type : Productivity

KPI's & Data

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Wire Transfer Error Rate (All Incoming)

The number of incoming wire transfers processed that contain an error (incorrect amount, customer information, etc.) divided by the total number of incoming wire transfers processed over the...

KPI Type : Quality

KPI's & Data

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SLA Adherence: Wire Transfers (All Incoming)

The number of incoming wire transfers completed within the timeframe set by the company's service level agreement (SLA) divided by the total number of incoming wire transfers processed over...

KPI Type : Service

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KPI's & Data

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Total Volume: Bill Payments (Loans)

The total number of bill payments (for loan bills only) received by the bank that are processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Bill Payments per Bill Payment Employee (Loans)

The total number of bill payments (for loan bills only) received by the bank that are processed over a certain period of time divided by the number of employees responsible for processing bi...

KPI Type : Productivity

KPI's & Data

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Bill Payment Error Rate (Loans)

The number of bill payments (for loan bills only) processed that contain an error (incorrect amount, borrower information, etc.) divided by the total number of bill payments (for loan bills...

KPI Type : Quality

KPI's & Data

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Cycle Time: Bill Payment (Loans)

The number of minutes required to process a bill payment (for loan bills only), from the time the payment is received by the bank from a borrower until when the payment has been completely p...

KPI Type : Service

KPI's & Data

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SLA Adherence: Bill Payment (Loans)

The number of bill payments (for loan bills only) processed within the timeframe set by the company's service level agreement (SLA) divided by the total number of bill payments (for loan bil...

KPI Type : Service

KPI's & Data

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Unit Cost: Bill Payment (Loans)

The total cost of processing bill payments (for loan bills only) received by the bank from borrowers divided by the total number of bill payments (for loan bills only) processed over the sam...

KPI Type : Cost

KPI's & Data

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Total Volume: Bill Payments (Phone/Internet)

The total number of bill payments (for phone/internet bills only) processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Bill Payments per Bill Payment Employee (Phone/Internet)

The total number of bill payments (for phone/internet bills only) processed over a certain period of time divided by the number of employees processing bill payments.

KPI Type : Productivity

KPI's & Data

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Bill Payment Error Rate (Phone/Internet)

The number of bill payments (for phone/internet bills only) processed that contain an error divided by the total number of bill payments processed over the same period of time, as a percenta...

KPI Type : Quality

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KPI's & Data

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Cycle Time: Bill Payment (Phone/Internet)

The average amount of time required to process a bill payment (for phone/internet bills only), from the time the payment request is received until the payment has been completed.

KPI Type : Service

KPI's & Data

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SLA Adherence: Bill Payment (Phone/Internet)

The number of bill payments (for phone/internet bills only) completed within the timeframe set by the company's service level agreement (SLA) divided by the total number of bill payments (fo...

KPI Type : Service

KPI's & Data

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Unit Cost: Bill Payment (Phone/Internet)

The total cost of processing bill payments (for phone/internet bills only) divided by the total number of bill payments (for phone/internet bills only) processed over the same period of time...

KPI Type : Cost

KPI's & Data

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Total Volume: Credit Card Transactions Processed (All Transaction Types)

The total number of credit card transactions (for all transaction types) processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Credit Card Transaction per Credit Card Processing Employee (All Transaction Types)

The total number of credit card transactions (for all transaction types) processed over a certain period of time divided by the number of employees processing credit card transactions.

KPI Type : Productivity

KPI's & Data

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Credit Card Transaction Processing Error Rate (All Transaction Types)

The number of credit card transactions (for all transaction types) processed that contain an error divided by the total number of credit card transactions processed over the same period of t...

KPI Type : Quality

KPI's & Data

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Cycle Time: Credit Card Transactions (All Transaction Types)

The average amount of time required to process a credit card transaction (for all transaction types), from the time the payment request is received until the payment has been completed.

KPI Type : Service

KPI's & Data

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SLA Adherence: Credit Card Transactions (All Transaction Types)

The number of credit card transactions (for all transaction types) processed within the timeframe set by the company's service level agreement (SLA) divided by the total number of credit car...

KPI Type : Service

KPI's & Data

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Unit Cost: Credit Card Transactions (All Transaction Types)

The total cost of processing credit card transactions (for all transaction types) divided by the total number of credit card transactions processed over the same period of time.

KPI Type : Cost

KPI's & Data

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Total Volume: Bank Statement Creation

The total number of bank statements created for account holders over a certain period of time.

KPI Type : Volume

KPI's & Data

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Statements Created per Employee

The total number of banking statements created over a certain period of time divided by the number of employees responsible for creating/generating banking statements.

KPI Type : Productivity

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KPI's & Data

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Statement Creation Error Rate

The number of bank statements created that contain an error (incorrect amount, account holder information, etc.) divided by the total number of statements created over the same period of tim...

KPI Type : Quality

KPI's & Data

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Cycle Time: Statement Creation

The number of minutes required to create a bank statement, from the time a bank statement creation request is received until when the statement is created.

KPI Type : Service

KPI's & Data

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SLA Adherence: Statement Creation

The number of bank statements created within the timeframe set by the company's service level agreement (SLA) divided by the total number of statements created over the same period of time,...

KPI Type : Service

KPI's & Data

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Unit Cost: Statement Creation

The total cost of creating banking statements divided by the total number of banking statements created over a certain period of time.

KPI Type : Cost

KPI's & Data

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Total Volume: Bank Drafts

The total number of bank drafts (a check drawn on a bank's funds on behalf of the payer that is guaranteed by the bank that issues it) processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Bank Drafts per Employee

The total number of bank drafts (a check drawn on a bank's funds on behalf of the payer that is guaranteed by the bank that issues it) processed over a certain period of time divided by the...

KPI Type : Productivity

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