Banking KPIs, Metrics & Benchmarks

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KPI's & Data

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Total Employees: Bank Tellers

The total number of bank tellers working in the bank's retail branch network at a certain point in time.

KPI Type : Organizational

KPI's & Data

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Total Employees: Treasury & Cash Management

The total number of employees working within the bank's Treasury and Cash Management function at a certain point in time.

KPI Type : Organizational

KPI's & Data

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Lockbox Items Processed per Lockbox Processing Employee

The number of lockbox items (checks, deposits) processed over a certain period of time divided by the total number of employees working within the Transaction Processing and Support function...

KPI Type : Productivity

KPI's & Data

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Total Revenue: Commercial Lending

The total revenue generated by the Commercial Lending function over a certain period of time. Includes revenue from both commercial loan origination and servicing.

KPI Type : Revenue

KPI's & Data

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Total Revenue: Consumer Lending

The total revenue generated by the Consumer Lending function over a certain period of time. Includes revenue from both consumer loan origination and servicing.

KPI Type : Revenue

KPI's & Data

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Total Revenue: Mortgage Lending

The total revenue generated by the Mortgage Lending function over a certain period of time. Includes revenue from both mortgage loan origination and servicing.

KPI Type : Revenue

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KPI's & Data

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Total Revenue: Lockbox Operations

The total revenue generated by performing Lockbox activities (i.e., item processing, etc.) over a certain period of time.

KPI Type : Revenue

KPI's & Data

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Total Revenue: Merchant Services

The total revenue generated by the Merchant Services function over a certain period of time.

KPI Type : Revenue

KPI's & Data

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Total Revenue: Investment Management

The total revenue generated by the Investment Management function or firm over a certain period of time.

KPI Type : Revenue

KPI's & Data

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Total Revenue: Treasury & Cash Management

The total revenue generated by the Treasury and Cash Management function over a certain period of time.

KPI Type : Revenue

KPI's & Data

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Total Volume: Account Openings

The total number of new deposit accounts opened over a certain period of time. Includes both retail and commercial/business bank accounts.

KPI Type : Volume

KPI's & Data

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Total Retail Branch Loan Production

The total dollar amount of new loans originated at retail branch banking locations over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Suspicious Account Activity Investigations

The total number of account openings or transactions investigated due to suspicious activity over a given period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Deposit Accounts

The total number of existing deposit accounts managed by the bank at a certain point in time.

KPI Type : Volume

KPI's & Data

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Total Volume: Commercial Loan Applications

The total number of commercial loan applications processed by the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Consumer Loan Applications

The total number of consumer loan applications processed by the bank over a certain period of time.

KPI Type : Volume

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KPI's & Data

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Total Volume: Mortgage Loan Applications

The total number of mortgage loan applications processed by the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Commercial Loans Serviced

The total number of commercial loans in the bank's servicing portfolio at a certain point in time.

KPI Type : Volume

KPI's & Data

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Total Volume: Consumer Loans Serviced

The total number of consumer loans in the bank's servicing portfolio at a certain point in time.

KPI Type : Volume

KPI's & Data

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Total Volume: Mortgage Loans Serviced

The total number of mortgage loans in the bank's servicing portfolio at a certain point in time.

KPI Type : Volume

KPI's & Data

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Total Volume: Home Equity Loan Applications

The total number of home equity loan applications processed by the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Indirect Consumer Loan Applications

The total number of indirect consumer loan applications processed by the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Lockbox Items

The total number of lockbox items processed by the bank over a certain period of time.

KPI Type : Volume

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KPI's & Data

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Total Volume: New Merchant Accounts

The total number of new merchant accounts opened with the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Online Banking Transactions

The total number of online banking transactions processed over a given period of time.

KPI Type : Volume

KPI's & Data

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Total Assets: Investment Management

The total dollar amount of assets managed by the Investment Management function or firm at a certain point in time.

KPI Type : Volume

KPI's & Data

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Total Volume: Private Banking Accounts

The total number of private consumer bank accounts (typically over $150K in account; also knows as "high-net-worth" customer accounts) managed by the bank over at a certain point in time.

KPI Type : Volume

KPI's & Data

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Transactions per ATM

The total number of transactions processed at ATMs divided by the number of ATM machines maintained by the bank over the same period of time.

KPI Type : Quality

KPI's & Data

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Transactions per Branch

The total number of transactions processed at retail branch banking locations divided by the number of retail branch locations managed by the bank at the same point in time.

KPI Type : Quality

KPI's & Data

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Transactions per Debit Card

The total number of debit card transactions processed divided by the number of debit cards managed by the bank over the same period of time.

KPI Type : Quality

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