Banking KPIs, Metrics & Benchmarks

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Opsdog.com sells Banking KPI and benchmarking data in three different ways.

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   • 3-10 week long KPI benchmarking projects
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Browse Instant Download Banking KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Percentage of E-Statements Delivered

The number of e-statements delivered to customers divided by the total number of statements delivered to customers by the bank at the same point in time, as a percentage.

KPI Type : Quality

KPI's & Data

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Percentage of Accounts Opened with Insufficient Documentation

The number of banking accounts opened with insufficient documentation divided by the total number of new accounts opened over the same period of time, as a percentage.

KPI Type : Quality

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KPI's & Data

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Percentage of Consumer Loan Applications Received Through Internet

The number of consumer loan applications received through the internet divided by the total number of consumer loan applications received by the bank at the same point in time, as a percenta...

KPI Type : Quality

KPI's & Data

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Percentage of Online Customers Using "Extra" Services

The number of online banking customers that use additional services offered by the bank, such as online bill pay, check imaging, and/or online statements divided by the total number of onlin...

KPI Type : Quality

KPI's & Data

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Percentage of Private Banking Branches

The number of branches within the retail branch network that serve private banking customers divided by the total number of branch locations managed by the bank at the same point in time, as...

KPI Type : Quality

KPI's & Data

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Positive Pay Customers as a Percentage of Commercial Checking Accounts

The number of customers who use the Positive Pay Cash Management service divided by the total number of commercial checking accounts managed by the bank at the same point in time, as a perce...

KPI Type : Quality

KPI's & Data

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Positive Pay Customers as a Percentage of Commercial Customers

The number of customers who use the Positive Pay Cash Management service divided by the total number of commercial customers (i.e., borrowers, account owners, etc.) managed by the bank at th...

KPI Type : Quality

KPI's & Data

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Positive Pay Customers as a Percentage of Treasury Management Customers

The number of customers who use the Positive Pay Cash Management service divided by the total number of Treasury & Cash Management customers managed by the bank at the same point in time, as...

KPI Type : Quality

KPI's & Data

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ATM Transactions per ATM/Debit Card

The number of ATM transactions completed over a certain period of time divided by the total number of ATM/debit cards managed by the bank.

KPI Type : Quality

KPI's & Data

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Debit Card Transactions per Debit Card

The number of debit card transactions completed over a certain period of time divided by the total number of debit cards managed by the bank.

KPI Type : Quality

KPI's & Data

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Savings Accounts per Branch

The total number of savings accounts (both personal and business accounts) managed by the bank divided by the number of retail branch locations managed by the bank.

KPI Type : Quality

KPI's & Data

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Retail & Commercial Checking Accounts per Branch

The total number of checking accounts (both retail and business/commercial accounts) managed by the bank divided by the number of retail branch locations managed by the bank.

KPI Type : Volume

KPI's & Data

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Retail Accounts Managed per Back Office Employee

The total number of retail banking accounts supported by the bank at a certain point in time divided by the number of back office employees working for the bank.

KPI Type : Productivity

KPI's & Data

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Customers per Retail Bank Employee

The total number of customers served by a retail bank divided by the number of employees working within the retail bank at the same point in time.

KPI Type : Productivity

KPI's & Data

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Retail Banking Staffing Ratio

The number of company-wide bank employees divided by the total number of retail banking employees working for the bank at the same point in time, expressed as a ratio (e.g., total employees...

KPI Type : Organizational

KPI's & Data

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Retail Banking Products Sold per Customer

The number of retail branch products sold divided by the total number of customers managed by the bank at the same point in time.

KPI Type : Quality

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KPI's & Data

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Return on Assets (ROA)

The total dollar amount of net income generated by the bank or financial institution divided by the dollar amount of assets measured at the same point in time, as a percentage.

KPI Type : Revenue

KPI's & Data

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Return on Equity (ROE)

The total dollar amount of net income generated by the company divided by the dollar amount of shareholder equity at the same point in time, as a percentage.

KPI Type : Revenue

KPI's & Data

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Revenue per ATM

The total dollar amount of revenue generated by the bank divided by the number of ATMs managed by the bank.

KPI Type : Revenue

KPI's & Data

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Revenue per Automated Clearing House (ACH) Transaction

The total dollar amount of revenue generated by the bank divided by the number of Automated Clearing House (ACH) transactions completed at the same point in time.

KPI Type : Revenue

KPI's & Data

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Revenue per Domestic Wire (Incoming & Outgoing)

The total dollar amount of revenue generated by the bank through wire transfer fees divided by the number of incoming and outgoing domestic wires at the same point in time.

KPI Type : Revenue

KPI's & Data

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Platform (Sales) Employees per Branch

The total number of platform employees (personal bankers and other non-teller sales staff) working for the bank divided by the number of branch locations managed by the bank.

KPI Type : Organizational

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KPI's & Data

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Sales per Branch

The total dollar amount of sales generated through the bank's retail branch network divided by the number of branch locations managed by the bank over the same period of time.

KPI Type : Revenue

KPI's & Data

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Same Day ACH Transactions Processing Rate

The number of Automated Clearing House (ACH) transactions that are processed on the same day they are received divided by the total number of ACH transactions processed at the same point in...

KPI Type : Quality

KPI's & Data

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Same Day Completed Wire Transfer Rate

The number of wire transfers processed the same day it was received divided by the total number of wire transfers made at the same point in time, as a percentage.

KPI Type : Quality

KPI's & Data

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Same Day Lockbox Item Processing Rate

The number of lockbox items that are processed by the bank on the same day they were received divided by the total number of lockbox items that are processed at the same point in time, as a...

KPI Type : Quality

KPI's & Data

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Same Day Processed Imaging Item Rate

The number of imaging bank transaction items (checks, deposit slips, etc.) that are processed the same day they are received divided by the total number of imaging bank transaction items pro...

KPI Type : Quality

KPI's & Data

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SLA Adherence: Indirect Loan Application Completion

Percentage of indirect loan applications processed within the time specified within the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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Commercial Bank Statement Error Rate

The number of bank statements for commercial customers that contain errors (incorrect names, dates, amounts, etc.) divided by the total number of commercial banking statements generated over...

KPI Type : Quality

KPI's & Data

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Commercial Statements Generated per Transaction Processing & Support Employee

The total number of bank statements generated for commercial customers divided by the number of bank employees working within the back office Transaction Processing and Support function over...

KPI Type : Productivity

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