Banking KPIs, Metrics & Benchmarks

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Opsdog.com sells Banking KPI and benchmarking data in three different ways.

1. Comprehensive Banking KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
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Browse Instant Download Banking KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Deposit Processing Error Rate

The number of deposits processed that contain errors divided by the total number of deposits processed over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Consumer Loan Pull-Through Rate

The number of consumer loans that are approved, closed and funded divided by the total number of consumer loans applied for over a certain period of time, as a percentage.

KPI Type : Productivity

KPI's & Data

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Small Business Loan Production per Branch

The total dollar amount of new small business loans originated over a certain period of time divided by the number of retail branch locations managed by the bank.

KPI Type : Volume

KPI's & Data

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Banking Efficiency Ratio

The non-interest expense incurred by the bank divided by the total revenue (interest and non-interest income) generated by the bank over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Enrolled Bill Pay Users as a Percentage of Checking Accounts

The number of users enrolled in automatic bill pay (a service offered through the bank's online/mobile banking platforms) divided by the total number of checking accounts managed by the bank...

KPI Type : Quality

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KPI's & Data

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Enrolled Online Banking Users as a Percentage of Checking Accounts

The number of users enrolled in online banking services divided by the total number of checking accounts managed by the bank at the same point in time, as a percentage.

KPI Type : Quality

KPI's & Data

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ATMs per ATM Support Technician

The total number of ATMs managed over a certain period of time divided by the number of ATM Support Technicians working for the bank.

KPI Type : Organizational

KPI's & Data

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Fraud Prevention Employee Staffing Ratio

The number of company-wide employees divided by the total number of Fraud Prevention & Management employees working for the company at the same point in time, expressed as a ratio (e.g., tot...

KPI Type : Organizational

KPI's & Data

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Front Office to Back Office Banking Staffing Ratio

The number of front office banking employees (i.e., customer-facing staff including bank tellers, loan officers, etc.) divided by the total number of back office banking employees (i.e., non...

KPI Type : Organizational

KPI's & Data

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Customer Penetration: Credit Cards

The number of retail banking customers that have a credit card with the bank divided by the total number of retail banking customers managed by the bank at the same point in time, as a perce...

KPI Type : Volume

KPI's & Data

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Indirect Consumer Loan Pull-Through Rate

The number of submitted indirect loan applications (loan applications submitted to the bank through a third party, such as an auto dealer) that make it through the entire loan process to clo...

KPI Type : Productivity

KPI's & Data

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Banking Technology Infrastructure Expense as a Percentage of Total Assets

The dollar amount of a bank's incurred technology infrastructure-related (cash registers, computers, cyber security, LAN and WAN network management, etc.) expense divided by the total dollar...

KPI Type : Cost

KPI's & Data

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Internet Banking Users per Online & Mobile Banking Employee

The total number of active internet banking users (i.e., account holders actively using online banking tools) divided by the number of employees working within the Online and Mobile banking...

KPI Type : Organizational

KPI's & Data

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Online Cash Management Users as a Percentage of Commercial Checking Accounts

The number of online Cash Management users managed divided by the total number of commercial checking accounts managed by the bank at the same point in time, as a percentage.

KPI Type : Quality

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KPI's & Data

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Online Cash Management Users as a Percentage of Commercial Customers

The number of online Cash Management users managed divided by the total number of commercial customers (i.e., borrowers, account owners, etc.) managed by the bank at the same point in time,...

KPI Type : Quality

KPI's & Data

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Online Cash Management Logins per Cash Management User

The number of logins to the online Cash Management platform divided by the total number of commercial users enrolled in a bank's online Cash Management service at the same point of time, as...

KPI Type : Quality

KPI's & Data

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Online Cash Management Users as a Percentage of Treasury Management Customers

The total number of online Cash Management users managed divided by the total number of Treasury Management customers managed by the bank over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Loan Boarding Error Rate

The number of new loans boarded into the bank's loan servicing system that contain errors divided by the total number of loans boarded over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Loan Loss Reserves as a Percentage of Gross Loans

The dollar amount found within the loan loss reserve (the portion of a bank's cash holdings set aside to cover estimated losses in its loan portfolio) divided by the total dollar amount of u...

KPI Type : Cost

KPI's & Data

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Lockbox Processing Error Rate

The number of lockbox items processed incorrectly by a bank, thus requiring reconciliation or rework, divided by the total number of lockbox items processed over the same period of time, as...

KPI Type : Quality

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KPI's & Data

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Bank Losses per Checking Account

The total dollar amount of checking account-related losses (including losses from internal fraud, identity theft, check fraud, teller over/short) incurred by a bank divided by the total numb...

KPI Type : Cost

KPI's & Data

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Merchant Account Setup Error Rate

The number of new merchant accounts that are set up containing errors divided by the total number of new merchant accounts set up at the same point in time, as a percentage.

KPI Type : Quality

KPI's & Data

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Percentage of Merchant Accounts with Missing Documents

The number of merchant accounts that are missing documentation divided by the total number of merchant accounts managed at the same point in time, as a percentage.

KPI Type : Quality

KPI's & Data

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Mortgage Collateral Data Input Error Rate

The number of collateral requests that contain input errors divided by the total number of mortgage collateral requests processed over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Mortgage Collateral Management Staffing Ratio

The number of company-wide employees divided by the total number of employees working within the company's mortgage Collateral Management function at the same point in time, expressed as a r...

KPI Type : Organizational

KPI's & Data

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Mortgage Collections Calls per Delinquent Mortgage

The number of calls to customers made by Mortgage Collections Department employees over a certain period of time divided by the total number of delinquent mortgages in collections at the sam...

KPI Type : Productivity

KPI's & Data

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Mortgage Early Payment Default (EPD) Rate

The number of mortgage loans that are either 90+ days delinquent or go into default during the first year of payment divided by the total number of mortgage loans managed at the same point i...

KPI Type : Quality

KPI's & Data

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Mortgage Loan Auto-Decision Rate (Conditional)

The number of mortgage loan applications submitted by borrowers over a certain period of time that are run through an automated underwriting platform to receive a conditional approval/denial...

KPI Type : Quality

KPI's & Data

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Net Cash Over/Short per Teller

The total dollar amount of teller balancing errors, also known as shortages or overages, over a certain period of time divided by the number of tellers working for the bank.

KPI Type : Quality

KPI's & Data

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Net Interest Margin

The dollar amount of interest paid subtracted from the total dollar amount of investment returns generated over a certain period of time divided by the average dollar amount of invested asse...

KPI Type : Revenue

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