Banking KPIs, Metrics & Benchmarks

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Opsdog.com sells Banking KPI and benchmarking data in three different ways.

1. Comprehensive Banking KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
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2. Individual Banking KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
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   • 3-10 week long KPI benchmarking projects
   • Price varies based on scope
   • Hybrid on-site/off-site low-cost model

Browse Instant Download Banking KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Cash Order Error Rate

The number of cash orders processed that contain errors divided by the total number of cash orders processed over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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CDs Managed per Branch

The total number of Certificates of Deposit (CDs) managed by the bank divided by the number of retail branches operated by the bank at the same point in time.

KPI Type : Volume

KPI's & Data

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Chargebacks Processed per Credit/Debit Card Support Employee

The total number of chargebacks (i.e., reimbursements related to fraudulent or erroneous charges on customer credit/debit cards) processed over a certain period of time divided by the number...

KPI Type : Productivity

KPI's & Data

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Commercial Bill Pay Users as a Percentage of Commercial Bank Accounts

The number of commercial banking customers who use the bank's automatic bill pay services divided by the total number of commercial banking accounts managed by the bank, as a percentage.

KPI Type : Quality

KPI's & Data

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Commercial Bill Pay Users as a Percentage of Commercial Banking Customers

The number of commercial banking customers who use the bank's automatic bill pay services divided by the total number of commercial banking customers managed by the bank, as a percentage.

KPI Type : Quality

KPI's & Data

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Commercial Bill Pay Users as a Percentage of Treasury Management Customers

The number of commercial treasury and cash management customers who use the bank's automatic bill pay services divided by the total number of commercial treasury and cash management customer...

KPI Type : Quality

KPI's & Data

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Commercial Debit Card Transactions per Debit Card

The number of commercial debit card transactions processed over a certain period of time divided by the total number of business, or commercial, debit cards managed by the bank.

KPI Type : Volume

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KPI's & Data

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Commercial Debit Cards as a Percentage of Commercial Bank Accounts

The number of business debit cards divided by the total number of business, or commercial, checking accounts managed by the bank over the same period of time, as a percentage.

KPI Type : Volume

KPI's & Data

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Commercial Deposits per Commercial Loan Officer

The number of commercial banking deposits made divided by the total number of commercial/business loan officers working for the bank over the same period of time.

KPI Type : Productivity

KPI's & Data

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Commercial Lending Staffing Ratio

The number of company-wide employees divided by the total number of commercial lending employees working for the company at the same point in time, expressed as a ratio (e.g., total employee...

KPI Type : Organizational

KPI's & Data

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Commercial Loan Auto-Decision Rate (Conditional)

The number of commercial loan applications submitted by borrowers that are run through an automated underwriting platform to receive a conditional approval/denial, requiring little or no man...

KPI Type : Quality

KPI's & Data

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Commercial Loan Document Packages Prepared per Employee

The total number of commercial loan document packages prepared over a certain period of time divided by the number of employees working within the Commercial Loan Operations function.

KPI Type : Productivity

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KPI's & Data

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Commercial Loan Fees per Commercial Loan Officer

The total dollar amount of commercial loan fees (origination and servicing fees) earned over a certain period of time divided by the number of commercial loan officers working for the bank.

KPI Type : Productivity

KPI's & Data

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Commercial Loan Production per Commercial Loan Officer

The total dollar amount of new commercial loans originated over a certain period of time divided by the number of commercial loan officers working for the bank.

KPI Type : Productivity

KPI's & Data

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Commercial Loan Pull-Through Rate

The number of commercial loans that are approved, closed and funded divided by the total number of commercial loans applied for over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Commercial Loan Revenue per Commercial Loan Officer

The total commercial loan-related revenue generated by the bank (interest, loan fees, etc.,) over a certain period of time divided by the number of commercial loan officers working for the b...

KPI Type : Productivity

KPI's & Data

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Commercial Loans Closed per Commercial Loan Servicing Employee

The total number of new commercial loans closed over a certain period of time divided by the number of commercial loan servicing employees working for the bank.

KPI Type : Productivity

KPI's & Data

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Commercial Loans per Loan Quality Assurance Employee

The total number of commercial loans (including commercial real estate loans) managed by the bank divided by the number of commercial loan quality assurance and review employees working for...

KPI Type : Productivity

KPI's & Data

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Commercial Loans Outstanding per Loan Quality Assurance Employee

The total dollar amount of unpaid, interest-bearing commercial loans (includes commercial real estate loan balances) managed by the bank divided by the number of commercial loan quality assu...

KPI Type : Productivity

KPI's & Data

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Commercial Loans Outstanding per Commercial Loan Processing Employee

The total dollar amount of unpaid, interest-bearing commercial loan balances managed by the company divided by the number of support employees processing loans. Loan processing employees car...

KPI Type : Productivity

KPI's & Data

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Commercial Loans Outstanding per Credit Operation Employee

The total dollar amount of unpaid, interest-bearing commercial loans (includes commercial real estate loan balances) managed by the bank divided by the number of employees working within the...

KPI Type : Productivity

KPI's & Data

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Commercial Loans per Commercial Loan Officer

The total number of commercial loans in the bank's servicing portfolio divided by the number of commercial loan officers working for the bank at the same point in time.

KPI Type : Productivity

KPI's & Data

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Commercial Loans Applications per Credit Operations Employee

The total number of commercial loans (including commercial real estate loans) applications received (includes loans that are NOT closed) over a certain period of time divided by the number o...

KPI Type : Productivity

KPI's & Data

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Commercial Loans Serviced per Commercial Loan Servicing Employee

The total number of commercial loans in the company's loan servicing portfolio divided by the number of employees working within the Commercial Loan Servicing function at the same point in t...

KPI Type : Productivity

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KPI's & Data

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Commercial Real Estate (CRE) Loan Fees per CRE Loan Officer

The total dollar amount of commercial real estate (CRE) loan fees (origination and servicing fees) earned over a certain period of time divided by the number of CRE loan officers working for...

KPI Type : Productivity

KPI's & Data

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Commercial Real Estate (CRE) Loan Production per CRE Loan Officer

The total dollar amount of new commercial real estate (CRE) loans originated over a certain period of time divided by the total number of CRE loan officers working for the bank.

KPI Type : Productivity

KPI's & Data

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Commercial Real Estate (CRE) Loans Outstanding per CRE Loan Officer

The total dollar amount of unpaid, interest-bearing CRE (Commercial Real Estate) loans managed by the bank divided by the number CRE loan officers working for the bank at the same point in t...

KPI Type : Productivity

KPI's & Data

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Complete Commercial Loan Package Submission Rate

The number of commercial loan packages submitted to the Credit Operations and/or Underwriting departments with all required documentation in good order (i.e., "complete" submission) divided...

KPI Type : Quality

KPI's & Data

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Complete Consumer Loan Package Submission Rate

The number of consumer loan packages submitted to the Credit Operations and/or Underwriting departments with all required documentation in good order (i.e., "complete" submission) divided by...

KPI Type : Quality

KPI's & Data

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Complete Mortgage Loan Package Submission Rate

The number of mortgage loan packages submitted to the Credit Operations and/or Underwriting departments with all required documentation in good order (i.e., "complete" submission) divided by...

KPI Type : Quality

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