Banking KPIs, Metrics & Benchmarks

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Opsdog.com sells Banking KPI and benchmarking data in three different ways.

1. Comprehensive Banking KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
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Browse Instant Download Banking KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Total Employees: Commercial Banking

The total number of employees working for the commercial banking division of the bank at a certain point in time. Employee headcount may be segmented by location, product or team. Commercial...

KPI Type : Organizational

KPI's & Data

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Commercial Banking Staffing Ratio

The number of company-wide banking employees divided by the total number of commercial banking employees working for the bank at the same point in time, expressed as a ratio (e.g., total ban...

KPI Type : Organizational

KPI's & Data

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Commercial Lending Revenue as a Percentage of Total Revenue

The revenue generated by the commercial lending function divided by the total revenue generated by the company over the same period of time, as a percentage.

KPI Type : Revenue

KPI's & Data

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Commercial Loan Officer Time Allocation: Administrative Tasks

The approximate amount of time that commercial loan officers spend performing administrative tasks (faxing, answering emails and phones, etc.) divided by the total amount of time worked over...

KPI Type : Productivity

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KPI's & Data

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Commercial Loan Officer Time Allocation: Document Preparation & Review

The approximate amount of time that commercial loan officers spend preparing and reviewing documents (financial statements, bank statements, etc.) divided by the total amount of time worked...

KPI Type : Productivity

KPI's & Data

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Commercial Loan Officer Time Allocation: Prospecting

The approximate amount of time that commercial loan officers spend developing and nurturing sales leads divided by the total amount of time worked over the same period of time, as a percenta...

KPI Type : Productivity

KPI's & Data

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Commercial Loan Officer Time Allocation: Servicing Tasks

The approximate amount of time that commercial loan officers spend performing servicing tasks (processing loan payoffs, scanning loan documents, monitoring different insurances required on l...

KPI Type : Productivity

KPI's & Data

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Commercial Loan Recoveries

The gross dollar amount of commercial loans recovered by the financial institution (usually by the Collections Department) after all or part of various loans have been written off or classif...

KPI Type : Volume

KPI's & Data

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Commercial Loan Support Staff per Commercial Loan Officer

The total number of commercial loan support staff working for the bank over a certain period of time divided by the number of commercial loan officers. Commercial lending support staff, some...

KPI Type : Organizational

KPI's & Data

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Commercial Loans Closed per Loan Officer

The total number of commercial loans closed over a certain period of time divided by the number of commercial loan officers working for the bank.

KPI Type : Productivity

KPI's & Data

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Commercial Loans Closed per Underwriter

The total number of commercial loans closed over a certain period of time divided by the number of underwriters working for the institution who focus on commercial loans.

KPI Type : Productivity

KPI's & Data

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Cycle Time: Commercial Loan Close to Booking

The number of calendar days required to board, or book, a commercial loan into the financial institution's loan servicing system, from the time the loan is closed and funded (or from when th...

KPI Type : Service

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KPI's & Data

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Voluntary Credit Card Account Attrition

The number of active customer credit card accounts that were closed at the request of the customers divided by the total number of active customer credit card accounts managed by the company...

KPI Type : Quality

KPI's & Data

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Lockbox Item Processing Error Rate

The number of lockbox items containing errors processed including processing, procedural and encoding processes divided by the total number of lockbox items processed over the same period of...

KPI Type : Quality

KPI's & Data

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Wire Transfer Error Rate

The number of wire transfers (incoming and outgoing) that contain errors (e.g., incorrect amounts, customer information, etc.) divided by the total number of wires transferred processed over...

KPI Type : Quality

KPI's & Data

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Wire Transfers per Wire Transfer Employees

The total number of wire transfers (incoming and outgoing) performed over a certain period of time divided by the number of back office employees responsible for performing wire transfers.

KPI Type : Productivity

KPI's & Data

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Total Volume: Wire Transfers (All Incoming and Outgoing)

The total number of wire transfers (incoming and outgoing) processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Wires per Wire Transfer Employee (All Incoming and Outgoing)

The total number of wire transfers (incoming and outgoing) processed over a certain period of time divided by the number of back office employees responsible for processing wire transfers.

KPI Type : Productivity

KPI's & Data

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Cycle Time: Wire Transfers (All Incoming and Outgoing)

The number of minutes required to process a wire transfer (incoming and outgoing), from the time the request for a wire transfer is received until when the wire transfer has been successfull...

KPI Type : Service

KPI's & Data

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SLA Adherence: Wire Transfers (All Incoming and Outgoing)

The number of wire transfers completed within the timeframe set by the company's service level agreement (SLA) divided by the total number of wire transfers processed over the same period of...

KPI Type : Service

KPI's & Data

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Total Volume: ATM Deposits

The total number of ATM deposits processed over a certain period of time.

KPI Type : Volume

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KPI's & Data

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ATM Deposit Processing Error Rate

The number of processed ATM deposits that contain an error (incorrect customer information, account number, etc.) divided by the total number of ATM deposits processed over the same period o...

KPI Type : Quality

KPI's & Data

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Cycle Time: ATM Deposits

The number of minutes required to process an ATM deposit, from the time the ATM deposit is received until when the ATM deposit has been processed.

KPI Type : Service

KPI's & Data

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SLA Adherence: ATM Deposits

The number of ATM deposits processed within the timeframe set by the company's service level agreement (SLA) divided by the total number of ATM deposits processed over the same period of tim...

KPI Type : Service

KPI's & Data

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Unit Cost: ATM Deposits

The total cost of processing ATM deposits divided by the number of ATM deposits processed over the same period of time.

KPI Type : Cost

KPI's & Data

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Total Volume: Administrative Support Tasks (Loans)

The total number of administrative support tasks, focused on loans, processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Admin Support Tasks per Administrative Support Employee (Loans)

The total number of administrative support tasks, focused on loans, completed over a certain period of time divided by the number of administrative support employees who work with loans.

KPI Type : Productivity

KPI's & Data

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Administrative Support Task Error Rate (Loans)

The number of completed administrative support tasks, focused on loans, that contain an error divided by the total number of administrative support tasks, focused on loans, completed over th...

KPI Type : Quality

KPI's & Data

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Cycle Time: Administrative Support Tasks (Loans)

The average amount of time required to complete a administrative support task, focused on loans, from the time the administrative support task is requested until when the administrative supp...

KPI Type : Service

KPI's & Data

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SLA Adherence: Administrative Support Tasks (Loans)

The number of administrative support tasks, focused on loans, completed within the timeframe set by the company's service level agreement (SLA) divided by the total number of administrative...

KPI Type : Service

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