Banking KPIs & Metric Definitions

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KPI's & Data

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Deposit Accounts per Branch

The total number of new deposit accounts managed divided by the number of retail branch banking locations managed by the bank.

KPI Type : Volume

KPI's & Data

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Average Manual Customer Authentication Time

The total amount of time required for call center representatives, or agents, to manually authenticate customers’ identities divided by the total number of calls handled which required custo...

KPI Type : Productivity

KPI's & Data

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Deposit Accounts per Employee

The total number of new deposit accounts managed divided by the number of company-wide employees working for the bank at the same point in time.

KPI Type : Volume

KPI's & Data

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Mortgage Lending KPI Encyclopedia

This document defines over 100 Mortgage Lending KPIs, including metric definitions for Mortgage Sales, Mortgage Loan Operations, Mortgage Loan Servicing and more. These KPIs are further cate...

Type : KPI Encyclopedia

KPI's & Data

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Commercial Loans Closed per Loan Support Employee

The total number of commercial loans closed and funded by the institution over a certain period of time divided by the number of commercial loan support staff members.

KPI Type : Productivity

KPI's & Data

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Commercial Loan Decision Cycle Time

The number of business days required to approve or deny a commercial loan application, from the time the underwriter receives the commercial loan documentation until when the commercial loan...

KPI Type : Service

KPI's & Data

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Commercial Loans Outstanding per Commercial Loan Servicing Employee

The total number of unpaid, interest-bearing commercial loans managed by the institution divided by the number of commercial loan servicing employees working for the institution at the same...

KPI Type : Productivity

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KPI's & Data

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Percentage of Mortgage Loans Declined

The number of submitted mortgage loan applications that are declined by the lender divided by the total number of mortgage loan applications received over the same period of time, as a perce...

KPI Type : Quality

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Percentage of Inaccurate Equity Trade Records

The number of equity related block trades that are cancelled & re-billed due to inaccurate trade processing divided by the total number of block trades processed over the same period of time...

KPI Type : Quality

KPI's & Data

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Equity Accounts per Stock Trader

The total number of equity accounts managed by the brokerage firm over a certain period of time divided by the number of stock brokers, or traders, working for the firm at the same point in...

KPI Type : Productivity

KPI's & Data

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Percentage of Commercial Loans Under Syndication

The dollar amount of outstanding commercial loans managed by the institution that are under syndication divided by the total dollar amount of outstanding commercial loans managed at the same...

KPI Type : Quality

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Cost per Deposits & Cash Orders

The total expense incurred through processing deposits and cash orders divided by the number of deposits and cash orders processed over a certain period of time.

KPI Type : Cost

KPI's & Data

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Total Deposits per Branch

The total dollar amount of deposits managed by the bank divided by the number of retail branch locations managed by the bank at the same point in time.

KPI Type : Volume

KPI's & Data

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Sales per Non-Teller Employee

The total number of sales generated (loan products, credit cards, new account openings, etc.) over a certain period of time divided by the number of non-teller retail branch banking employee...

KPI Type : Productivity

KPI's & Data

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Non-performing Loan Ratio

The number of loans that are 90 days or more past due and are given a non-accrual status divided by the total number of loans in the bank's servicing portfolio at the same point in time, as...

KPI Type : Quality

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KPI's & Data

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New Accounts Opened per Platform Employee

The total number of new accounts opened over a certain period of time divided by the number of platform banking employees (i.e., personal bankers, loan officers, etc. working in retail locat...

KPI Type : Productivity

KPI's & Data

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New Accounts Opened per Branch

The total number of new deposit accounts opened over a certain period of time divided by the number of retail branch banking locations managed by the bank.

KPI Type : Volume

KPI's & Data

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Wire Transfer Cycle Time (Outgoing)

The number of minutes required to process an outgoing wire transfer, from the time the request is received until the transfer has been completed.

KPI Type : Service

KPI's & Data

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Wire Transfers Cycle Time (Incoming)

The number of minutes required to process an incoming wire transfer, from the time the request is received until the transfer has been completed.

KPI Type : Service

KPI's & Data

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Cost per Trade (Back Office)

The total back office cost of processing trades within divided by the total number of trades processed over a certain period of time. Total back office trade processing costs typically inclu...

KPI Type : Cost

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KPI's & Data

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Percentage of Mortgage Applications Closed for Incompleteness

The number of mortgage loan applications that are closed by the lender due to missing or incomplete information required to complete the application process (e.g., pay stubs, tax returns, ba...

KPI Type : Quality

KPI's & Data

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Percentage of Nostro Breaks Resolved in 2-4 Weeks (Currency Options)

The number of Nostro breaks (trade breaks that occur due to mismatches of expected and actual cash flow between paying and receiving institutions) originating from currency option-related tr...

KPI Type : Quality

KPI's & Data

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Percentage of Nostro Breaks Resolved After 4 Weeks (Currency Options)

The number of Nostro breaks (trade breaks that occur due to mismatches of expected and actual cash flow between paying and receiving institutions) originating from currency option-related tr...

KPI Type : Quality