Consumer Finance KPIs, Metrics & Benchmarks

Buy Consumer Finance KPI Benchmarking “Data-as-a-Service” Products from Opsdog

Opsdog.com sells Consumer Finance KPI and benchmarking data in three different ways.

1. Comprehensive Consumer Finance KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
   • Instant download
2. Individual Consumer Finance KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
   • Instant download
3. Custom Consumer Finance benchmarking KPI Data-as-a-Service projects and consulting engagements
   • 3-10 week long KPI benchmarking projects
   • Price varies based on scope
   • Hybrid on-site/off-site low-cost model

Browse Instant Download Consumer Finance KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Merchant Account Setup Error Rate

The number of new merchant accounts that are set up containing errors divided by the total number of new merchant accounts set up at the same point in time, as a percentage.

KPI Type : Quality

KPI's & Data

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Percentage of Merchant Accounts with Missing Documents

The number of merchant accounts that are missing documentation divided by the total number of merchant accounts managed at the same point in time, as a percentage.

KPI Type : Quality

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KPI's & Data

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Mortgage Collateral Data Input Error Rate

The number of collateral requests that contain input errors divided by the total number of mortgage collateral requests processed over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Mortgage Collateral Management Staffing Ratio

The number of company-wide employees divided by the total number of employees working within the company's mortgage Collateral Management function at the same point in time, expressed as a r...

KPI Type : Organizational

KPI's & Data

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Mortgage Collections Calls per Delinquent Mortgage

The number of calls to customers made by Mortgage Collections Department employees over a certain period of time divided by the total number of delinquent mortgages in collections at the sam...

KPI Type : Productivity

KPI's & Data

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Mortgage Early Payment Default (EPD) Rate

The number of mortgage loans that are either 90+ days delinquent or go into default during the first year of payment divided by the total number of mortgage loans managed at the same point i...

KPI Type : Quality

KPI's & Data

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Mortgage Loan Auto-Decision Rate (Conditional)

The number of mortgage loan applications submitted by borrowers over a certain period of time that are run through an automated underwriting platform to receive a conditional approval/denial...

KPI Type : Quality

KPI's & Data

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Small Business Loans Closed per Commercial Loan Employee

The total number of small business loans closed over a certain period of time divided by the number of commercial loan employees (includes commercial loan officers and any support employees...

KPI Type : Productivity

KPI's & Data

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Small Business Loans Closed per Underwriter

The total number of small business loans closed over a certain period of time divided by the number of underwriters working for the bank.

KPI Type : Productivity

KPI's & Data

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Small Business Loans Closed per Branch

The total number of small business loans closed over a certain period of time divided by the number of branch locations managed by the bank.

KPI Type : Volume

KPI's & Data

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Number of Touchpoints: Commercial Loan Processing

The number of times that commercial loan officers or processors must request information or documentation from the borrower before the underwriting/credit operations function has all of the...

KPI Type : Quality

KPI's & Data

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Number of Touchpoints: Consumer Loan Processing

The number of times that consumer loan officers or processors must request information or documentation from the borrower before the underwriting/credit operations function has all of the do...

KPI Type : Quality

KPI's & Data

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Total Volume: Loan Disbursement

The total number of loans disbursed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Mortgage Loans Serviced

The total number of mortgage loans in the bank's servicing portfolio at a certain point in time.

KPI Type : Volume

KPI's & Data

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Total Volume: Home Equity Loan Applications

The total number of home equity loan applications processed by the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Indirect Consumer Loan Applications

The total number of indirect consumer loan applications processed by the bank over a certain period of time.

KPI Type : Volume

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KPI's & Data

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Total Volume: New Merchant Accounts

The total number of new merchant accounts opened with the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Transactions per Debit Card

The total number of debit card transactions processed divided by the number of debit cards managed by the bank over the same period of time.

KPI Type : Quality

KPI's & Data

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Unit Cost: Consumer Loan Application

The total cost of processing consumer loan applications divided by the number of consumer loan applications processed over a certain period of time.

KPI Type : Cost

KPI's & Data

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Unit Cost: Mortgage Loan Application

The total cost of processing mortgage loan applications divided by the number of mortgage loan applications processed over a certain period of time.

KPI Type : Cost

KPI's & Data

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Unit Cost: Indirect Loan Application

The total cost of processing indirect loan applications (loan applications submitted to the bank through a third party, such as an auto dealer) divided by the number of indirect loan applica...

KPI Type : Cost

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KPI's & Data

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Unit Cost: Home Equity Loan Application

The total cost of processing home equity loan applications divided by the number of home equity loan applications processed over a certain period of time.

KPI Type : Cost

KPI's & Data

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Unit Cost: Commercial Loan Application

The total cost of processing commercial loan applications divided by the number of commercial loan applications processed over a certain period of time.

KPI Type : Cost

KPI's & Data

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Voluntary Credit Card Account Attrition

The number of active customer credit card accounts that were closed at the request of the customers divided by the total number of active customer credit card accounts managed by the company...

KPI Type : Quality

KPI's & Data

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Cycle Time: Credit Card Transactions (All Transaction Types)

The average amount of time required to process a credit card transaction (for all transaction types), from the time the payment request is received until the payment has been completed.

KPI Type : Service

KPI's & Data

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Credit Card Transaction per Credit Card Processing Employee (All Transaction Types)

The total number of credit card transactions (for all transaction types) processed over a certain period of time divided by the number of employees processing credit card transactions.

KPI Type : Productivity

KPI's & Data

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Credit Card Transaction Processing Error Rate (All Transaction Types)

The number of credit card transactions (for all transaction types) processed that contain an error divided by the total number of credit card transactions processed over the same period of t...

KPI Type : Quality

KPI's & Data

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Total Volume: Credit Card Transactions Processed (All Transaction Types)

The total number of credit card transactions (for all transaction types) processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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SLA Adherence: Credit Card Transactions (All Transaction Types)

The number of credit card transactions (for all transaction types) processed within the timeframe set by the company's service level agreement (SLA) divided by the total number of credit car...

KPI Type : Service

KPI's & Data

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Unit Cost: Credit Card Transactions (All Transaction Types)

The total cost of processing credit card transactions (for all transaction types) divided by the total number of credit card transactions processed over the same period of time.

KPI Type : Cost

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