Consumer Finance KPIs, Metrics & Benchmarks

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Opsdog.com sells Consumer Finance KPI and benchmarking data in three different ways.

1. Comprehensive Consumer Finance KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
   • Instant download
2. Individual Consumer Finance KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
   • Instant download
3. Custom Consumer Finance benchmarking KPI Data-as-a-Service projects and consulting engagements
   • 3-10 week long KPI benchmarking projects
   • Price varies based on scope
   • Hybrid on-site/off-site low-cost model

Browse Instant Download Consumer Finance KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Debit Cards as a Percentage of Personal Checking Accounts

The number of active debit cards managed by the bank divided by the total number of personal checking accounts managed by the bank over the same period of time, as a percentage.

KPI Type : Volume

KPI's & Data

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Debit Cards per Debit Card Support Employee

The total number of ATM/Debit Cards managed by the bank divided by the number of ATM/Debit cards support employees working for the bank at the same point in time.

KPI Type : Productivity

KPI's & Data

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Delinquent Consumer Loans per Consumer Loan Collector

The total number of delinquent consumer loans (includes all 30+ DPD consumer loans) managed by the bank divided by the number of consumer loan collectors working for the bank at the same poi...

KPI Type : Productivity

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KPI's & Data

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Consumer Loan Pull-Through Rate

The number of consumer loans that are approved, closed and funded divided by the total number of consumer loans applied for over a certain period of time, as a percentage.

KPI Type : Productivity

KPI's & Data

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Fraud Prevention Employee Staffing Ratio

The number of company-wide employees divided by the total number of Fraud Prevention & Management employees working for the company at the same point in time, expressed as a ratio (e.g., tot...

KPI Type : Organizational

KPI's & Data

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Customer Penetration: Credit Cards

The number of retail banking customers that have a credit card with the bank divided by the total number of retail banking customers managed by the bank at the same point in time, as a perce...

KPI Type : Volume

KPI's & Data

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Indirect Consumer Loan Pull-Through Rate

The number of submitted indirect loan applications (loan applications submitted to the bank through a third party, such as an auto dealer) that make it through the entire loan process to clo...

KPI Type : Productivity

KPI's & Data

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Merchant Account Setup Error Rate

The number of new merchant accounts that are set up containing errors divided by the total number of new merchant accounts set up at the same point in time, as a percentage.

KPI Type : Quality

KPI's & Data

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Percentage of Merchant Accounts with Missing Documents

The number of merchant accounts that are missing documentation divided by the total number of merchant accounts managed at the same point in time, as a percentage.

KPI Type : Quality

KPI's & Data

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Mortgage Collateral Data Input Error Rate

The number of collateral requests that contain input errors divided by the total number of mortgage collateral requests processed over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Mortgage Collateral Management Staffing Ratio

The number of company-wide employees divided by the total number of employees working within the company's mortgage Collateral Management function at the same point in time, expressed as a r...

KPI Type : Organizational

KPI's & Data

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Mortgage Collections Calls per Delinquent Mortgage

The number of calls to customers made by Mortgage Collections Department employees over a certain period of time divided by the total number of delinquent mortgages in collections at the sam...

KPI Type : Productivity

KPI's & Data

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Mortgage Early Payment Default (EPD) Rate

The number of mortgage loans that are either 90+ days delinquent or go into default during the first year of payment divided by the total number of mortgage loans managed at the same point i...

KPI Type : Quality

KPI's & Data

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Mortgage Loan Auto-Decision Rate (Conditional)

The number of mortgage loan applications submitted by borrowers over a certain period of time that are run through an automated underwriting platform to receive a conditional approval/denial...

KPI Type : Quality

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KPI's & Data

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Small Business Loans Closed per Commercial Loan Employee

The total number of small business loans closed over a certain period of time divided by the number of commercial loan employees (includes commercial loan officers and any support employees...

KPI Type : Productivity

KPI's & Data

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Small Business Loans Closed per Underwriter

The total number of small business loans closed over a certain period of time divided by the number of underwriters working for the bank.

KPI Type : Productivity

KPI's & Data

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Small Business Loans Closed per Branch

The total number of small business loans closed over a certain period of time divided by the number of branch locations managed by the bank.

KPI Type : Volume

KPI's & Data

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Number of Touchpoints: Commercial Loan Processing

The number of times that commercial loan officers or processors must request information or documentation from the borrower before the underwriting/credit operations function has all of the...

KPI Type : Quality

KPI's & Data

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Number of Touchpoints: Consumer Loan Processing

The number of times that consumer loan officers or processors must request information or documentation from the borrower before the underwriting/credit operations function has all of the do...

KPI Type : Quality

KPI's & Data

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Number of Touchpoints: Mortgage Loan Processing

The number of times that mortgage loan officers or processors must request information or documentation from the borrower before the underwriting/credit operations function has all of the do...

KPI Type : Quality

KPI's & Data

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Percentage of Credit Cards 30+ Days Past Due

The number of card payments that are 30 or more days past due divided by the total number of card payments due at the same point in time, as a percentage.

KPI Type : Quality

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KPI's & Data

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Percentage of PIN-based Debit Transactions

The number of debit transactions conducted through a banking system requiring a PIN (personal identification number) divided by the total number of debit transactions conducted over the same...

KPI Type : Quality

KPI's & Data

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Percentage of Consumer Loan Applications Received Through Internet

The number of consumer loan applications received through the internet divided by the total number of consumer loan applications received by the bank at the same point in time, as a percenta...

KPI Type : Quality

KPI's & Data

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SLA Adherence: Indirect Loan Application Completion

Percentage of indirect loan applications processed within the time specified within the company's service level agreement (SLA).

KPI Type : Service

KPI's & Data

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Total Expense: Commercial Lending

The total expense incurred by the Commercial Lending function over a given period of time. Includes expense related to loan origination, processing and servicing for commercial loans as well...

KPI Type : Cost

KPI's & Data

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Total Expense: Consumer Lending

The total expense incurred by the Consumer Lending function over a given period of time. Includes expense related to loan origination, processing and servicing for consumer loans as well as...

KPI Type : Cost

KPI's & Data

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Total Expense: Merchant Services

The total expense incurred by the Merchant Services function over a certain period of time. Total expense includes labor, benefits, occupancy, and technology costs.

KPI Type : Cost

KPI's & Data

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Total Employees: Collateral Management

The total number of employees working for the bank or firm who are involved in collateral management for commercial, consumer and mortgage loans at a certain point in time.

KPI Type : Organizational

KPI's & Data

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Total Employees: Consumer Lending

The total number of employees working for the Consumer Lending function (includes loan officers, processors, underwriters and loan servicing staff.) at a certain point in time. Employee head...

KPI Type : Organizational

KPI's & Data

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Total Employees: Mortgage Lending

The total number of employees working within the bank's Mortgage Lending function (includes loan officers, processors, underwriters and loan servicing staff.) at a certain point in time. Emp...

KPI Type : Organizational

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