Consumer Finance KPIs & Metric Definitions

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KPI's & Data

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Unit Cost: Loan Disbursement

The total cost of disbursing loans (labor, benefits, etc.) divided by the number of loans disbursed over the same period of time.

KPI Type : Cost

KPI's & Data

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Total Volume: Credit Card Transactions Processed (All Transaction Types)

The total number of credit card transactions (for all transaction types) processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Credit Card Transaction per Credit Card Processing Employee (All Transaction Types)

The total number of credit card transactions (for all transaction types) processed over a certain period of time divided by the number of employees processing credit card transactions.

KPI Type : Productivity

KPI's & Data

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Credit Card Transaction Processing Error Rate (All Transaction Types)

The number of credit card transactions (for all transaction types) processed that contain an error divided by the total number of credit card transactions processed over the same period of t...

KPI Type : Quality

KPI's & Data

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Cycle Time: Credit Card Transactions (All Transaction Types)

The average amount of time required to process a credit card transaction (for all transaction types), from the time the payment request is received until the payment has been completed.

KPI Type : Service

KPI's & Data

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SLA Adherence: Credit Card Transactions (All Transaction Types)

The number of credit card transactions (for all transaction types) processed within the timeframe set by the company's service level agreement (SLA) divided by the total number of credit car...

KPI Type : Service

KPI's & Data

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Unit Cost: Credit Card Transactions (All Transaction Types)

The total cost of processing credit card transactions (for all transaction types) divided by the total number of credit card transactions processed over the same period of time.

KPI Type : Cost

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KPI's & Data

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Unit Cost: Consumer Loan Origination

The total cost of the consumer loan origination (sales/business development, application processing, underwriting, closing, post-closing) process divided by the number of consumer loans orig...

KPI Type : Cost