Consumer Finance KPIs, Metrics & Benchmarks

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Opsdog.com sells Consumer Finance KPI and benchmarking data in three different ways.

1. Comprehensive Consumer Finance KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
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2. Individual Consumer Finance KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
   • Instant download
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   • 3-10 week long KPI benchmarking projects
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   • Hybrid on-site/off-site low-cost model

Browse Instant Download Consumer Finance KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Total Employees: Consumer Loan Officers

The total number of consumer loan officers working for the bank at a certain point in time. Employee headcount may be segmented by function, location, product or team.

KPI Type : Organizational

KPI's & Data

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Total Employees: Commercial Loan Officers

The total number of commercial loan officers working for the bank at a certain point in time. Employee headcount may be segmented by function, location, product or team.

KPI Type : Organizational

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KPI's & Data

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Total Employees: Mortgage Loan Officers

The total number of mortgage loan officers working for the bank at a certain point in time. Employee headcount may be segmented by function, location, product or team.

KPI Type : Organizational

KPI's & Data

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Total Revenue: Commercial Lending

The total revenue generated by the Commercial Lending function over a certain period of time. Includes revenue from both commercial loan origination and servicing.

KPI Type : Revenue

KPI's & Data

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Total Revenue: Consumer Lending

The total revenue generated by the Consumer Lending function over a certain period of time. Includes revenue from both consumer loan origination and servicing.

KPI Type : Revenue

KPI's & Data

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Total Revenue: Mortgage Lending

The total revenue generated by the Mortgage Lending function over a certain period of time. Includes revenue from both mortgage loan origination and servicing.

KPI Type : Revenue

KPI's & Data

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Total Revenue: Merchant Services

The total revenue generated by the Merchant Services function over a certain period of time.

KPI Type : Revenue

KPI's & Data

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Total Retail Branch Loan Production

The total dollar amount of new loans originated at retail branch banking locations over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Suspicious Account Activity Investigations

The total number of account openings or transactions investigated due to suspicious activity over a given period of time.

KPI Type : Volume

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Total Volume: Commercial Loan Applications

The total number of commercial loan applications processed by the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Consumer Loan Applications

The total number of consumer loan applications processed by the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Mortgage Loan Applications

The total number of mortgage loan applications processed by the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Commercial Loans Serviced

The total number of commercial loans in the bank's servicing portfolio at a certain point in time.

KPI Type : Volume

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KPI's & Data

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Total Volume: Consumer Loans Serviced

The total number of consumer loans in the bank's servicing portfolio at a certain point in time.

KPI Type : Volume

KPI's & Data

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Total Volume: Mortgage Loans Serviced

The total number of mortgage loans in the bank's servicing portfolio at a certain point in time.

KPI Type : Volume

KPI's & Data

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Total Volume: Home Equity Loan Applications

The total number of home equity loan applications processed by the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Indirect Consumer Loan Applications

The total number of indirect consumer loan applications processed by the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: New Merchant Accounts

The total number of new merchant accounts opened with the bank over a certain period of time.

KPI Type : Volume

KPI's & Data

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Transactions per Debit Card

The total number of debit card transactions processed divided by the number of debit cards managed by the bank over the same period of time.

KPI Type : Quality

KPI's & Data

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Unit Cost: Consumer Loan Application

The total cost of processing consumer loan applications divided by the number of consumer loan applications processed over a certain period of time.

KPI Type : Cost

KPI's & Data

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Unit Cost: Mortgage Loan Application

The total cost of processing mortgage loan applications divided by the number of mortgage loan applications processed over a certain period of time.

KPI Type : Cost

KPI's & Data

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Unit Cost: Indirect Loan Application

The total cost of processing indirect loan applications (loan applications submitted to the bank through a third party, such as an auto dealer) divided by the number of indirect loan applica...

KPI Type : Cost

KPI's & Data

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Unit Cost: Home Equity Loan Application

The total cost of processing home equity loan applications divided by the number of home equity loan applications processed over a certain period of time.

KPI Type : Cost

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KPI's & Data

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Unit Cost: Commercial Loan Application

The total cost of processing commercial loan applications divided by the number of commercial loan applications processed over a certain period of time.

KPI Type : Cost

KPI's & Data

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Voluntary Credit Card Account Attrition

The number of active customer credit card accounts that were closed at the request of the customers divided by the total number of active customer credit card accounts managed by the company...

KPI Type : Quality

KPI's & Data

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Total Volume: Loan Disbursement

The total number of loans disbursed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Loan Disbursement per Employee

The total number of loans disbursed over a certain period of time divided by the number of employees responsible for disbursing loans.

KPI Type : Productivity

KPI's & Data

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Loan Disbursement Error Rate

The number of loan disbursements that contain an error (incorrect amount, incorrect borrower information, etc.) divided by the total number of loans disbursed over the same period of time, a...

KPI Type : Quality

KPI's & Data

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Cycle Time: Loan Disbursement

The number of minutes required to disburse a loan, from the time the loan disbursement request is received until when the loan has been disbursed.

KPI Type : Service

KPI's & Data

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SLA Adherence: Loan Disbursement

The number of loans disbursed within the timeframe set by the company's service level agreement (SLA) divided by the total number of loans disbursed over the same period of time, as a percen...

KPI Type : Service

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