Human Resources KPIs, Metrics & Benchmarks

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KPI's & Data

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Total Volume: External Offer Letters Processed

The total number of external offer letters (i.e., offer letters sent to candidates not already working for the company) processed and sent out by the recruiting administration team over a ce...

KPI Type : Volume

KPI's & Data

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Total Volume: I-9 Forms Processed

The total number of I-9 forms processed by the recruiting administration team over a certain period of time.

KPI Type : Volume

KPI's & Data

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SLA Adherence: Offer Letter Processing

The total number of offer letters processed by the recruiting administration team that were completed within the timeframe defined by the company's service level agreement (SLA) divided by t...

KPI Type : Service

KPI's & Data

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Cycle Time: Offer Letter Request Processing

The number of business days required for the recruiting administration team to process an offer letter request, from the time the request is received by the recruiting administration team fr...

KPI Type : Service

KPI's & Data

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Offer Letters Processed per Recruiting & Hiring Employee

The total number of offer letters processed by the recruiting administration team over a certain period of time divided by the number of employees working within the Recruiting & Hiring func...

KPI Type : Productivity

KPI's & Data

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Total Volume: Salary Payments (Manual and Electronic)

The total number of salary payments (manual and electronic) processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Salary Payments per Salary Processing Employee (Manual and Electronic)

The total number of salary payments (manual and electronic) processed over a certain period of time divided by the number of employees processing salary payments.

KPI Type : Productivity

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KPI's & Data

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Salary Payment Error Rate (Manual and Electronic)

The number of salary payments (manual and electronic) processed that contain an error (incorrect amounts, incorrect employee information, etc.) divided by the total number of salary payments...

KPI Type : Quality

KPI's & Data

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Cycle Time: Salary Payment (Manual and Electronic)

The average amount of time required to process a salary payment (manual and electronic), from the time the payment is initiated until it is completed.

KPI Type : Service

KPI's & Data

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SLA Adherence: Salary Payment (Manual and Electronic)

The number of salary payments (manual and electronic) completed within the timeframe set by the company's service level agreement (SLA) divided by the total number of salary payments process...

KPI Type : Service

KPI's & Data

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Unit Cost: Salary Payment (Manual and Electronic)

The total cost of processing salary payments (manual and electronic) divided by the total number of salary payments processed over the same period of time.

KPI Type : Cost

KPI's & Data

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Total Volume: Salary Payments (Manual Only)

The total number of salary payments (manual only) processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Salary Payments per Salary Processing Employee (Manual Only)

The total number of salary payments (manual only) processed over a certain period of time divided by the number of employees processing salary payments.

KPI Type : Productivity

KPI's & Data

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Salary Payment Error Rate (Manual Only)

The number of salary payments (manual only) processed that contain an error (incorrect amount of payment, incorrect employee information, etc.) divided by the total number of salary payments...

KPI Type : Quality

KPI's & Data

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Cycle Time: Salary Payment (Manual Only)

The average amount of time required to process a salary payment (manual only), from the time the payment is initiated until it is completed.

KPI Type : Service

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KPI's & Data

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SLA Adherence: Salary Payment (Manual Only)

The number of salary payments (manual only) completed within the timeframe set by the company's service level agreement (SLA) divided by the total number of salary payments processed over th...

KPI Type : Service

KPI's & Data

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Unit Cost: Salary Payment (Manual Only)

The total cost of processing salary payments (manual only) divided by the total number of salary payments processed over the same period of time.

KPI Type : Cost

KPI's & Data

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Total Volume: Salary Payments (Electric Only)

The total number of salary payments (electric only) processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Salary Payments per Salary Processing Employee (Electric Only)

The total number of salary payments (electric only) processed over a certain period of time divided by the number of employees processing salary payments.

KPI Type : Productivity

KPI's & Data

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Salary Payment Error Rate (Electric Only)

The number of salary payments (electric only) processed that contain an error divided by the total number of salary payments processed over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Cycle Time: Salary Payment (Electric Only)

The average amount of time required to process a salary payment (electric only), from the time the payment is initiated until it is completed.

KPI Type : Service

KPI's & Data

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SLA Adherence: Salary Payment (Electric Only)

The number of salary payments (electric only) completed within the timeframe set by the company's service level agreement (SLA) divided by the total number of salary payments processed over...

KPI Type : Service

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KPI's & Data

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Unit Cost: Salary Payment (Electric Only)

The total cost of processing salary payments (electric only) divided by the total number of salary payments processed over the same period of time.

KPI Type : Cost

KPI's & Data

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HR Regulatory Compliance Expense as a Percentage of Total Revenue

The regulatory compliance-related expense incurred by the HR Department divided by the total revenue generated by the company at the same point in time, as a percentage.

KPI Type : Cost

KPI's & Data

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Recruiting and Hiring Employees as a Percentage of New Hires

The total number of employees working within the Recruiting and Hiring function divided by the number of new hires onboarded over the same period of time, as a percentage.

KPI Type : Organizational

KPI's & Data

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New Hire Source Breakdown: Company Website

The number of new hires that are sourced through a company's website (i.e., the "Careers" or "Jobs" page on the company's website) divided by the total number of employees hired over the sam...

KPI Type : Organizational

KPI's & Data

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New Hire Source Breakdown: Recruiting Websites

The number of new hires that are sourced through recruiting websites (e.g., Monster, Indeed, Glassdoor, etc.) divided by the total number of employees hired over the same period of time, as...

KPI Type : Organizational

KPI's & Data

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New Hire Source Breakdown: Internal Hires

The number of hires that were promoted or moved from another position within the company divided by the total number of employees hired over the same period of time, as a percentage.

KPI Type : Organizational

KPI's & Data

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New Hire Source Breakdown: Employee Referrals

The number of new hires that were referred by a current employee divided by the total number of employees hired over the same period of time, as a percentage.

KPI Type : Organizational

KPI's & Data

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New Hire Source Breakdown: Professional Networking Websites

The number of new hires that are sourced through professional networking sites (e.g., LinkedIn, etc.) divided by the total number of employees hired over the same period of time, as a percen...

KPI Type : Organizational

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