Human Resources KPIs, Metrics & Benchmarks

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KPI's & Data

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Labor Expense as a Percentage of Total Revenue

The employee compensation-related expense incurred divided by the total dollar amount of revenue generated by the company over the same period of time, as a percentage.

KPI Type : Cost

Formula : (Labor Expense Incurred / Total Revenue Generated) * 100

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KPI's & Data

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Training Hours per Employee

The number of hours existing employees (does not include new employees) spend training divided by the number of employees undergoing training over the same period of time.

KPI Type : Quality

Formula : Total Number of Hours Existing Employees Spend Training / Number of Employees Undergoing Training

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KPI's & Data

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Employee Relations Staffing Ratio

The total number of company-wide employees divided by the number of Employee Relation function employees working for the company at the same point in time, expressed as a ratio (e.g., total...

KPI Type : Organizational

Formula : Total Number of Employees / Number of Employee Relations Employees

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KPI's & Data

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Human Resources KPI Encyclopedia

This document defines over 180 HR Department metrics, or KPIs, including those found within the Recruiting & Hiring, Training & Development, HR Generalists, Human Capital Management, Employe...

Type : KPI Encyclopedia

KPI's & Data

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Cycle Time: Salary Payment (Electric Only)

The average amount of time required to process a salary payment (electric only), from the time the payment is initiated until it is completed.

KPI Type : Service

KPI's & Data

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Employee Relations Cases Opened per Employee

The total number of employee relations cases opened by company employees over a certain period of time divided by the number of employees working in the Employee Relations function.

KPI Type : Productivity

KPI's & Data

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Salary Payment Error Rate (Electric Only)

The number of salary payments (electric only) processed that contain an error divided by the total number of salary payments processed over the same period of time, as a percentage.

KPI Type : Quality

KPI's & Data

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Salary Payments per Salary Processing Employee (Electric Only)

The total number of salary payments (electric only) processed over a certain period of time divided by the number of employees processing salary payments.

KPI Type : Productivity

KPI's & Data

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Total Volume: Salary Payments (Electric Only)

The total number of salary payments (electric only) processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Unit Cost: Salary Payment (Manual Only)

The total cost of processing salary payments (manual only) divided by the total number of salary payments processed over the same period of time.

KPI Type : Cost

KPI's & Data

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SLA Adherence: Salary Payment (Manual Only)

The number of salary payments (manual only) completed within the timeframe set by the company's service level agreement (SLA) divided by the total number of salary payments processed over th...

KPI Type : Service

KPI's & Data

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Cycle Time: Salary Payment (Manual Only)

The average amount of time required to process a salary payment (manual only), from the time the payment is initiated until it is completed.

KPI Type : Service

KPI's & Data

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Salary Payment Error Rate (Manual Only)

The number of salary payments (manual only) processed that contain an error (incorrect amount of payment, incorrect employee information, etc.) divided by the total number of salary payments...

KPI Type : Quality

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KPI's & Data

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Salary Payments per Salary Processing Employee (Manual Only)

The total number of salary payments (manual only) processed over a certain period of time divided by the number of employees processing salary payments.

KPI Type : Productivity

KPI's & Data

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Total Volume: Salary Payments (Manual Only)

The total number of salary payments (manual only) processed over a certain period of time.

KPI Type : Volume

KPI's & Data

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Unit Cost: Salary Payment (Manual and Electronic)

The total cost of processing salary payments (manual and electronic) divided by the total number of salary payments processed over the same period of time.

KPI Type : Cost

KPI's & Data

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SLA Adherence: Salary Payment (Manual and Electronic)

The number of salary payments (manual and electronic) completed within the timeframe set by the company's service level agreement (SLA) divided by the total number of salary payments process...

KPI Type : Service

KPI's & Data

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Cycle Time: Salary Payment (Manual and Electronic)

The average amount of time required to process a salary payment (manual and electronic), from the time the payment is initiated until it is completed.

KPI Type : Service

KPI's & Data

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Salary Payment Error Rate (Manual and Electronic)

The number of salary payments (manual and electronic) processed that contain an error (incorrect amounts, incorrect employee information, etc.) divided by the total number of salary payments...

KPI Type : Quality

KPI's & Data

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Salary Payments per Salary Processing Employee (Manual and Electronic)

The total number of salary payments (manual and electronic) processed over a certain period of time divided by the number of employees processing salary payments.

KPI Type : Productivity

KPI's & Data

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Total Volume: Salary Payments (Manual and Electronic)

The total number of salary payments (manual and electronic) processed over a certain period of time.

KPI Type : Volume

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KPI's & Data

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Offer Letters Processed per Recruiting & Hiring Employee

The total number of offer letters processed by the recruiting administration team over a certain period of time divided by the number of employees working within the Recruiting & Hiring func...

KPI Type : Productivity

KPI's & Data

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Cycle Time: Offer Letter Request Processing

The number of business days required for the recruiting administration team to process an offer letter request, from the time the request is received by the recruiting administration team fr...

KPI Type : Service

KPI's & Data

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SLA Adherence: Offer Letter Processing

The total number of offer letters processed by the recruiting administration team that were completed within the timeframe defined by the company's service level agreement (SLA) divided by t...

KPI Type : Service

KPI's & Data

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Total Volume: I-9 Forms Processed

The total number of I-9 forms processed by the recruiting administration team over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: External Offer Letters Processed

The total number of external offer letters (i.e., offer letters sent to candidates not already working for the company) processed and sent out by the recruiting administration team over a ce...

KPI Type : Volume

KPI's & Data

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Total Volume: Internal Offer Letters Processed

The total number of internal offer letters (i.e., offer letters to candidates already working for the company) processed and sent out by the recruiting administration team over a certain per...

KPI Type : Volume

KPI's & Data

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Total Volume: Benefits Status Changes

The total number of changes to employee benefits eligibility or status processed by the HR Department over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: FLSA Compensation Review

The total number of compensation analysis and review tasks (i.e., FLSA compensation review) fielded by the HR Department over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Salary Changes

The total number of salary change requests and approvals processed by the HR Department over a certain period of time.

KPI Type : Volume

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