Human Resources KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage HR Department Performance

Human Resources

What are Human Resources KPIs?

HR KPIs are designed to measure the efficiency and effectiveness of human resources processes including recruiting, employee on-boarding, training and development, benefits administration and payroll processing. Typical HR departments measure metrics related to both inter-departmental productivity (e.g., Requisitions per Recruiter, Calls Handled per Employee) and work quality (e.g., First Year Employee Turnover Rate, Training Course Adoption Rate).

Using Human Resources Metrics to Manage Department Performance

Human resources departments must effectively attract and retain talent while ensuring that the company adheres to internal and external regulations regarding employee conduct, workplace relations and safety. The HR department has multiple customers. They work with employees to ensure that fringe benefits, payroll and workplace conditions meet the established standards. The HR team must also satisfy hiring requirements from business unit leadership (e.g., “I need good people, now!”). HR KPIs should be monitored to measure each aspect of HR operations, and ensure effective customer service.

KPI's & Data 

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Human Resources Benchmarking Report

This 75-page benchmarking report includes benchmarking data for 31 Human Resources (HR) Department performance metrics, or KPIs, including Time to Fill, Cost per Hire, Turnover Rate and more...

Type : Benchmarking Report Bundle

KPI's & Data 

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Offer-to-Accept Cycle Time

The number of business days required for a selected candidate to accept a job offer, from the time the offer is extended until when the candidate formally accepts the offer (typically done b...

KPI Type : Service

Formula : (Sum of Time to Accept an Extended Job Offer) / Total Number of Offers Extended

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Top 5 Human Resources KPIs for Hiring Managers

The majority of HR staff is typically concentrated within the recruiting and hiring function, unless the company aggressively uses a third-party agency to attract and screen new employees. Here are 5 KPIs that hiring managers and recruiters should be on top of:

  1. 1.HR Expense as a Percentage of Revenue
  2. 2.Cost per Hire
  3. 3.Time to Fill
  4. 4.Employee Turnover Rate
  5. 5.Overall Employee Satisfaction Score
  6. 6.Opened/Closed Requisitions per Recruiter

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KPI's & Data 

int(1)
Human Resources Benchmarking Report

This 75-page benchmarking report includes benchmarking data for 31 Human Resources (HR) Department performance metrics, or KPIs, including Time to Fill, Cost per Hire, Turnover Rate and more...

Type : Benchmarking Report Bundle

KPI's & Data 

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Offer-to-Accept Cycle Time

The number of business days required for a selected candidate to accept a job offer, from the time the offer is extended until when the candidate formally accepts the offer (typically done b...

KPI Type : Service

Formula : (Sum of Time to Accept an Extended Job Offer) / Total Number of Offers Extended

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KPI's & Data 

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Open Requisitions per Recruiter

The total number of open job requisitions (i.e., positions not yet filled) divided by the number of recruiters working for the company at the same point in time.

KPI Type : Productivity

Formula : Total Number of Open Job Requisitions / Number of Recruiters

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KPI's & Data 

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Requisition-to-First Interview Cycle Time

The number of business days required to bring a candidate in for an interview, from the time a job requisition is posted until the time the first interviewee is brought in to be interviewed...

KPI Type : Service

Formula : (Sum of Time to First Interview) / Total Number of Job Requisitions Posted

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KPI's & Data 

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Recruiting Cost Ratio

The expense incurred by the Recruiting and Hiring function divided by the total compensation-related expense incurred for the positions filled over the same period of time, as a percentage....

KPI Type : Cost

Formula : (Recruiting & Hiring Expense Incurred / Total Compensation of Filled Positions) * 100

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KPI's & Data 

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Job Acceptance Rate

The number of job offers accepted divided by the total number of job offers extended over the same period of time, as a percentage.

KPI Type : Quality

Formula : (Number of Offers Accepted / Total Number of Offers Extended) * 100

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KPI's & Data 

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Interview-to-Offer Cycle Time

The number of business days required to extend a job offer to a candidate after interviews are completed, from the time the candidate selected for the position was first interviewed until wh...

KPI Type : Service

Formula : (Sum of Time to Extend a Job Offer After Interview) / Total Number of Offers Extended

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KPI's & Data 

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Turnover Rate: First Year of Employment

The number of employees who leave the company during their first year of employment with the organization divided by the total number of employees hired within the same calendar year, as a p...

KPI Type : Quality

Formula : (Number of First-Year Employees Who Left the Organization / Number of First-Year Employees at the Start of the Measurement Period) * 100

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KPI's & Data 

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Benefits Administration Expense as a Percentage of Total HR Expense

The total amount of employee benefits administration and management-related expense incurred by the company over a certain period of time, divided by the total HR department expense incurred...

KPI Type : Cost

Formula : (Total Benefits Administration Expense / Total Human Resources Expense) * 100

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KPI's & Data 

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HR Recruiting & Hiring Expense as a Percentage of Total HR Expense

The total cost related to recruiting and hiring new employees divided by total Human Resources (HR) Department expense over the same period of time, as a percentage. Recruiting and hiring ex...

KPI Type : Cost

Formula : (Total Recruiting & Hiring Expense / Total Human Resources Expense) * 100

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KPI's & Data 

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Benefits Staffing Ratio

The number of company-wide employees divided by the total number of employees working in the benefits department at the same point in time. Benefits employees are typically responsible for d...

KPI Type : Organizational

Formula : Total Number of Employees / Number of Benefits Employees

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KPI's & Data 

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Compensation Staffing Ratio

The number of company-wide employees divided by the total number of employees working in the compensation department at the same point in time. Compensation department employees are typicall...

KPI Type : Organizational

Formula : Total Number of Employees / Number of Compensation Employees

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KPI's & Data 

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Cost per Hire

The total cost of recruiting and hiring (labor, job postings, travel costs, etc.) for all open positions (front-line or entry-level staff, managers, directors and executives) divided by the...

KPI Type : Cost

Formula : Total Recruiting Costs / Number of Open Positions Filled

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KPI's & Data 

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Involuntary Turnover Rate

The number of employees who left the company involuntarily (i.e., those who were fired or dismissed from their position) divided by the average number of employees working for the organizati...

KPI Type : Quality

Formula : (Number of Involuntary Employee Separations / Average Number of Total Employees) * 100

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KPI's & Data 

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Positions Filled as a Percentage of Total Employees

The total number of job positions filled over a certain period of time, divided by the average number of employees (company-wide) working for the organization over the same period of time, a...

KPI Type : Volume

Formula : (Number of Job Positions Filled / Average Number of Total Employees) *100

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KPI's & Data 

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Healthcare Expense per Employee

The average amount of health insurance expense (premiums paid to health insurers minus any expenses paid by the employees) incurred by the company, for each employee working for the company...

KPI Type : Cost

Formula : (Total Health Insurance Paid by Company - Employee Contribution to Health Insurance) / Total Number of Employees

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KPI's & Data 

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Time to Fill

The average amount of time (measured in days) elapsed between the time that an open job requisition is approved for posting and the time that the candidate accepts the offer to fill the open...

KPI Type : Quality

Formula : (Sum of Days Elapsed Where Job Requisitions are Open) / (Total Number of Job Requisitions Filled)

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KPI's & Data 

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Voluntary Turnover Rate

The number of employees who left the company voluntarily (i.e., those who resigned or left their position without being terminated/fired) divided by the average number of employees working f...

KPI Type : Quality

Formula : (Number of Voluntary Employee Separations / Average Number of Total Employees) * 100

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KPI's & Data 

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Employee Relations Staffing Ratio

The total number of company-wide employees divided by the number of Employee Relation function employees working for the company at the same point in time, expressed as a ratio (e.g., total...

KPI Type : Organizational

Formula : Total Number of Employees / Number of Employee Relations Employees

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KPI's & Data 

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Human Resources KPI Encyclopedia

This document defines over 180 HR Department metrics, or KPIs, including those found within the Recruiting & Hiring, Training & Development, HR Generalists, Human Capital Management, Employe...

Type : KPI Encyclopedia

KPI's & Data 

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Benefits Administration Expense per Employee

The total amount of employee benefits administration-related expense incurred by the company over a certain period of time, divided by the total number of company-wide employees. Benefits ad...

KPI Type : Cost

Formula : Total Benefits Administration Expense / Total Number of Employees

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KPI's & Data 

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Training Hours per Employee

The number of hours existing employees (does not include new employees) spend training divided by the number of employees undergoing training over the same period of time.

KPI Type : Quality

Formula : Total Number of Hours Existing Employees Spend Training / Number of Employees Undergoing Training

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KPI's & Data 

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Labor Expense as a Percentage of Total Revenue

The employee compensation-related expense incurred divided by the total dollar amount of revenue generated by the company over the same period of time, as a percentage.

KPI Type : Cost

Formula : (Labor Expense Incurred / Total Revenue Generated) * 100

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KPI's & Data 

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Average Employee Tenure

The average amount of time (measured in years) that all employees, or a particular group of employees (may be segmented by employee type, function or department), have been employed by the c...

KPI Type : Organizational

Formula : (Sum of Tenure for All Employees Being Examined) / Total Number of Employees Being Examined

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KPI's & Data 

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HR Training & Development Staffing Ratio

The number of company-wide employees divided by the total number of HR training and development employees working for the company at the same point in time. HR training and development emplo...

KPI Type : Organizational

Formula : Total Number of Employees / Number of HR Training & Development Employees

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KPI's & Data 

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Human Resources (HR) Staffing Ratio

The number of company-wide employees divided by the total number of Human Resources (HR) employees working for the company at the same point in time. HR Department employees are typically re...

KPI Type : Organizational

Formula : Total Number of Employees / Number of HR Department Employees

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KPI's & Data 

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Training & Development Expense as a Percentage of Total HR Expense

The total cost of employee training and development (labor, third-party vendor expenses, technology, other overhead costs) divided by total Human Resources (HR) Department expense over the s...

KPI Type : Cost

Formula : (Training & Development Expense / Total Human Resources Expense) * 100

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KPI's & Data 

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Training Expense per Employee

The total training and development expense incurred by the company divided by the number of employees within the company receiving training (i.e., "learners") over the same time period. Trai...

KPI Type : Cost

Formula : Total Training & Development Expense / Number of Employees Undergoing Training

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KPI's & Data 

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HR Span of Control

The average number of human resources (HR) employees reporting to each HR Department manager at a certain point in time (i.e., direct reports per HR manager/director).

KPI Type : Organizational

Formula : Sum of Direct Reports for All Managers / Number of Managers

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KPI's & Data 

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HR Expense per Employee

The total expense incurred by the Human Resources (HR) Department expense divided by the total number of employees working for the organization over the same period of time. Total HR expense...

KPI Type : Cost

Formula : Total Human Resources Expense / Total Number of Employees

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