Information Technology (IT) KPIs, Metrics & Benchmarks

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Opsdog.com sells Information Technology KPI and benchmarking data in three different ways.

1. Comprehensive Information Technology KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
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2. Individual Information Technology KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
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3. Custom Information Technology benchmarking KPI Data-as-a-Service projects and consulting engagements
   • 3-10 week long KPI benchmarking projects
   • Price varies based on scope
   • Hybrid on-site/off-site low-cost model

Browse Instant Download Information Technology KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Organizational Structure: Systems Analysis & Architecture

Yes/no metric indicating whether the Systems Analysis and Architecture function is centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

KPI's & Data

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Projects per Systems Analysis & Architecture Employee

The total amount of projects completed by the Systems Analysis & Architecture function over a certain period of time divided by the number of employees working within the Systems Analysis &...

KPI Type : Productivity

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KPI's & Data

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Cycle Time: Systems Analysis & Architecture Project

The number of business days required to complete a Systems Analysis & Architecture project, from the time the project is started until the project is completed.

KPI Type : Service

KPI's & Data

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Total Volume: Internal IT Products Tested

The total number of IT-related internal systems and applications tested for functionality, quality, etc. over a certain period of time.

KPI Type : Volume

KPI's & Data

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Unit Cost: IT Security Incident

The total cost of managing IT-related security incidents (an event that alters the integrity, privacy, or availability of an electronic resource in a manner outside of the original IT system...

KPI Type : Cost

KPI's & Data

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Expense per IT Security Employee

The total expense incurred by the company divided by the number of employees working within the IT Security function.

KPI Type : Cost

KPI's & Data

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IT Security Expense as a Percentage of Total Expense

The expense incurred by the IT Security function divided by total, company-wide expense over the same time period, as a percentage.

KPI Type : Cost

KPI's & Data

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Management Levels: Application Management

The total number of management levels, or layers, in the Application Management function.

KPI Type : Organizational

KPI's & Data

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Span of Control: IT Procurement

The average number of IT Procurement employees reporting to each manager within the IT Procurement function.

KPI Type : Organizational

KPI's & Data

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Management Levels: IT Procurement

The total number of management levels, or layers, in the IT Procurement function.

KPI Type : Organizational

KPI's & Data

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Organizational Structure: IT Procurement

Yes/ no metric indicating whether the IT Procurement function is centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

KPI's & Data

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Cycle Time: Dock-to-Stock

The number of hours required to store received goods, from the time the goods are received from the supplier until the time the goods are properly stored (typically within the company's inve...

KPI Type : Service

KPI's & Data

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Cycle Time: Received Materials Test

The number of hours required for the company's Quality Management Department to complete an inspection of inbound materials, from the time the inbound materials are received from the appropr...

KPI Type : Service

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KPI's & Data

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Materials Acceptance Rate

The total number of materials received from suppliers that are approved by the company on first pass divided by the total number of materials received from suppliers over the same period of...

KPI Type : Quality

KPI's & Data

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Total Volume: Purchased Hardware and Software

The total number of hardware and software items purchased by the IT Procurement function over a certain period of time.

KPI Type : Volume

KPI's & Data

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Total Volume: Materials Purchased

The total amount of materials purchased from suppliers over a given period of time.

KPI Type : Volume

KPI's & Data

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Unit Cost: Supported Application

The total cost of supporting an application (application maintenance, user support employees on staff, etc.) divided by the number of applications supported over a certain period of time.

KPI Type : Cost

KPI's & Data

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Expense per Application Management Employee

The total expense incurred by the company (includes labor, benefits, occupancy, and technology costs) divided by the number of employees working within the Application Management function.

KPI Type : Cost

KPI's & Data

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Application Management Staffing Ratio

The total number of company-wide employees divided by the number of Application Management employees working for the company at the same point in time, expressed as a ratio (e.g., total empl...

KPI Type : Organizational

KPI's & Data

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Span of Control: Application Management

The average number of Application Management employees reporting to each manager within the Application Management function.

KPI Type : Organizational

KPI's & Data

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IT Expense as a Percentage of Total Assets

The technology-related expense (computers, servers, network drivers, etc.) divided by the total assets managed by the company over the same period of time, as a percentage.

KPI Type : Cost

KPI's & Data

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IT Support Expense per Support Ticket

The total expense incurred by the Information Technology User Support & Services (i.e., the help desk) function over a certain period of time divided by the number of IT support tickets open...

KPI Type : Cost

KPI's & Data

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IT Support Ticket Transit Cycle Time

The number of minutes required to reach a location, specified in the IT support ticket, where work on the IT support request can be initiated, from the time the ticket is taken out of the qu...

KPI Type : Service

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KPI's & Data

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IT Security Expense to IT Asset Value Ratio

The IT security-related expense incurred divided by the total dollar value of IT assets under management at the same point in time.

KPI Type : Cost

KPI's & Data

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Total Volume: Information Security Compliance Issues

The total number of information security-related (such as a data breaches) compliance issues reported by the Compliance function at a certain point in time.

KPI Type : Volume

KPI's & Data

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Cycle Time: Security Incident Resolution

The number of minutes a company's network is down due to a security breach or incident (i.e., an event that alters the integrity, privacy, or availability of an electronic resource in a mann...

KPI Type : Service

KPI's & Data

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Management Dashboard Use Rate

The number of configured management dashboards that are accessed 1 or more times per week divided by the total number of dashboards that are configured and created for use by management pers...

KPI Type : Quality

KPI's & Data

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Total Volume: Applications Supported

The total number of applications supported by the Application Management function over a certain period of time.

KPI Type : Volume

KPI's & Data

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Organizational Structure: Application Management

Yes/no metric indicating whether the Application Management function is centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

KPI's & Data

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Applications Supported per Application Management Employee

The total amount of applications supported over a certain period of time divided by the number of employees working within the Application Management function.

KPI Type : Productivity

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