IT Department KPIs & Metric Definitions

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KPI's & Data

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Business Intelligence (BI) Expense as a Percentage of Total Expense

The expense incurred by the Business Intelligence (BI) function divided by the total, company-wide expense incurred over the same period of time, as a percentage.

KPI Type : Cost

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Total Employees: Business Intelligence (BI)

The total number of Business Intelligence (BI) employees working within the IT Department at a certain point in time. Employee headcount may be segmented by location, product or team.

KPI Type : Organizational

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Business Intelligence (BI) Staffing Ratio

The total number of company-wide employees divided by the number of Business Intelligence (BI) employees working for the company at the same point in time, expressed as a ratio (e.g., total...

KPI Type : Organizational

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Span of Control: Business Intelligence (BI)

The average number of Business Intelligence (BI) employees reporting to each manager working within the BI function.

KPI Type : Organizational

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Management Levels: Business Intelligence (BI)

The total number of management levels, or layers, in the Business Intelligence (BI) Group.

KPI Type : Organizational

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Organizational Structure: Business Intelligence (BI)

Yes/no metric indicating whether the Business Intelligence (BI) function is centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

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Data Sets per Business Intelligence Employee

The total amount of data sets analyzed over a certain period of time divided by the number of employees working within the Business Intelligence (BI) function.

KPI Type : Productivity

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Cycle Time: Data Analysis

The number of hours required to analyze a data set, from the time the data set is extracted and structured until the analysis of a data set is completed.

KPI Type : Service

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Business Intelligence Application User Utilization

The number of users with access to the Business Intelligence (BI) application or dashboard who log in on a regular basis (greater than once per week) divided by the total number of users who...

KPI Type : Quality

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Total Volume: Data Sets

The total number of data sets analyzed over a given period of time.

KPI Type : Volume

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Unit Cost: Hardware and Software Procurement

The total cost of purchasing the amount of hardware or software necessary for an IT project divided by the number of hardware or software purchased over a certain period of time.

KPI Type : Cost

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Total Expense: IT Procurement

The total expense incurred by the IT Procurement function over a given period of time. Total expense includes labor, benefits, occupancy, and technology costs.

KPI Type : Cost

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Expense per IT Procurement Employee

The total expense incurred by the company divided by the number of employees working for the IT Procurement function.

KPI Type : Cost

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IT Procurement Expense as a Percentage of Total Expense

The expense incurred by the IT Procurement function divided by the total, company-wide expense incurred over the same period of time, as a percentage.

KPI Type : Cost

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Total Employees: IT Procurement

The total number of IT Procurement employees working within the IT Department at a certain point in time. Employee headcount may be segmented by location, product or team.

KPI Type : Organizational

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IT Procurement Staffing Ratio

The total number of company-wide employees divided by the number of IT Procurement employees working for the company at the same point in time, expressed as a ratio (e.g., total employees pe...

KPI Type : Organizational

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Span of Control: IT Procurement

The average number of IT Procurement employees reporting to each manager within the IT Procurement function.

KPI Type : Organizational

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Management Levels: IT Procurement

The total number of management levels, or layers, in the IT Procurement function.

KPI Type : Organizational

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Organizational Structure: IT Procurement

Yes/ no metric indicating whether the IT Procurement function is centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

KPI's & Data

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Cycle Time: Dock-to-Stock

The number of hours required to store received goods, from the time the goods are received from the supplier until the time the goods are properly stored (typically within the company's inve...

KPI Type : Service

KPI's & Data

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Cycle Time: Received Materials Test

The number of hours required for the company's Quality Management Department to complete an inspection of inbound materials, from the time the inbound materials are received from the appropr...

KPI Type : Service

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KPI's & Data

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Materials Acceptance Rate

The total number of materials received from suppliers that are approved by the company on first pass divided by the total number of materials received from suppliers over the same period of...

KPI Type : Quality

KPI's & Data

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Total Volume: Purchased Hardware and Software

The total number of hardware and software items purchased by the IT Procurement function over a certain period of time.

KPI Type : Volume

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Total Volume: Materials Purchased

The total amount of materials purchased from suppliers over a given period of time.

KPI Type : Volume

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Unit Cost: Supported Application

The total cost of supporting an application (application maintenance, user support employees on staff, etc.) divided by the number of applications supported over a certain period of time.

KPI Type : Cost

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Expense per Application Management Employee

The total expense incurred by the company (includes labor, benefits, occupancy, and technology costs) divided by the number of employees working within the Application Management function.

KPI Type : Cost

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Application Management Staffing Ratio

The total number of company-wide employees divided by the number of Application Management employees working for the company at the same point in time, expressed as a ratio (e.g., total empl...

KPI Type : Organizational