Information Technology (IT) KPIs, Metrics & Benchmarks

Buy Information Technology KPI Benchmarking “Data-as-a-Service” Products from Opsdog

Opsdog.com sells Information Technology KPI and benchmarking data in three different ways.

1. Comprehensive Information Technology KPI benchmarking reports bundles that include 10 to 80+ measured KPIs.
   • Price range is from $750-$2000 per report
   • Instant download
2. Individual Information Technology KPI benchmarks that contain 1 benchmarked KPI –
   • Price range is $50-$65 per individual benchmarked KPI
   • Instant download
3. Custom Information Technology benchmarking KPI Data-as-a-Service projects and consulting engagements
   • 3-10 week long KPI benchmarking projects
   • Price varies based on scope
   • Hybrid on-site/off-site low-cost model

Browse Instant Download Information Technology KPI and Benchmarking Products for Purchase Below

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KPI's & Data

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Applications Supported per Application Management Employee

The total amount of applications supported over a certain period of time divided by the number of employees working within the Application Management function.

KPI Type : Productivity

KPI's & Data

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Total Volume: Applications Supported

The total number of applications supported by the Application Management function over a certain period of time.

KPI Type : Volume

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KPI's & Data

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Requirements Creep

The number of requirements that were identified and added to the product specification after product development began divided by the total number of product requirements defined over the sa...

KPI Type : Quality

KPI's & Data

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Total Volume: Customer Issue Backlog

The total number of customer issues, or tickets, in the customer support backlog at a certain point in time.

KPI Type : Service

KPI's & Data

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IT Expense as a Percentage of Total Assets

The technology-related expense (computers, servers, network drivers, etc.) divided by the total assets managed by the company over the same period of time, as a percentage.

KPI Type : Cost

KPI's & Data

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Management Dashboard Use Rate

The number of configured management dashboards that are accessed 1 or more times per week divided by the total number of dashboards that are configured and created for use by management pers...

KPI Type : Quality

KPI's & Data

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Cycle Time: Security Incident Resolution

The number of minutes a company's network is down due to a security breach or incident (i.e., an event that alters the integrity, privacy, or availability of an electronic resource in a mann...

KPI Type : Service

KPI's & Data

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Total Volume: Information Security Compliance Issues

The total number of information security-related (such as a data breaches) compliance issues reported by the Compliance function at a certain point in time.

KPI Type : Volume

KPI's & Data

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IT Security Expense to IT Asset Value Ratio

The IT security-related expense incurred divided by the total dollar value of IT assets under management at the same point in time.

KPI Type : Cost

KPI's & Data

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IT Support Ticket Transit Cycle Time

The number of minutes required to reach a location, specified in the IT support ticket, where work on the IT support request can be initiated, from the time the ticket is taken out of the qu...

KPI Type : Service

KPI's & Data

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IT Support Expense per Support Ticket

The total expense incurred by the Information Technology User Support & Services (i.e., the help desk) function over a certain period of time divided by the number of IT support tickets open...

KPI Type : Cost

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