Information Technology (IT) KPIs, Metrics & Benchmarks

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KPI's & Data

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Network Administration Staffing Ratio

The total number of company-wide employees divided by the number of Network Administration employees working within the company's IT Department at the same point in time, expressed as a rati...

KPI Type : Organizational

KPI's & Data

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Span of Control: Network Administration

The average number of Network Administration employees reporting to each manager within the Network Administration function.

KPI Type : Organizational

KPI's & Data

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Management Levels: Network Administration

The total number of management levels, or layers, in the Network Administration function.

KPI Type : Organizational

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KPI's & Data

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Organizational Structure: Network Administration

Yes/no metric indicating whether the Network Administration function is centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

KPI's & Data

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Failure or Outage Repair per Network Administration Employee

The total amount of systems, applications or networks repaired over a certain period of time divided by the number of Network Administration employees working within the IT Department.

KPI Type : Productivity

KPI's & Data

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Unit Cost: Systems Analysis & Architecture Project

The total cost of completing Systems Analysis & Architecture projects divided by the total number of Systems Analysis & Architecture projects completed over a certain period of time.

KPI Type : Cost

KPI's & Data

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Total Expense: Systems Analysis & Architecture

The total expense incurred by the Systems Analysis & Architecture function over a given period of time. Total expense includes labor, benefits, occupancy, and technology costs.

KPI Type : Cost

KPI's & Data

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Expense per Systems Analysis & Architecture Employee

The total expense incurred by the company divided by the number of Systems Analysis & Architecture employees working within the IT Department.

KPI Type : Cost

KPI's & Data

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Systems Analysis & Architecture Expense as a Percentage of Total Expense

The Systems Analysis & Architecture expense divided by the total, company-wide expense over the same time period, as a percentage.

KPI Type : Cost

KPI's & Data

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Total Employees: Systems Analysis & Architecture

The total number of Systems Analysis and Architecture employees working within the IT Department at a certain point in time. Employee headcount may be segmented by location, product or team.

KPI Type : Organizational

KPI's & Data

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Systems Analysis & Architecture Staffing Ratio

The number of company-wide employees divided by the total number of Systems Analysis and Architecture employees working for the company at the same point in time, expressed as a ratio (e.g.,...

KPI Type : Organizational

KPI's & Data

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Span of Control: Systems Analysis & Architecture

The average number of Systems Analysis & Architecture employees reporting to each manager within the Systems Analysis & Architecture function.

KPI Type : Organizational

KPI's & Data

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Management Levels: Systems Analysis & Architecture

The total number of management levels, or layers, in the Systems Analysis & Architecture function.

KPI Type : Organizational

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KPI's & Data

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Organizational Structure: Systems Analysis & Architecture

Yes/no metric indicating whether the Systems Analysis and Architecture function is centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

KPI's & Data

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Projects per Systems Analysis & Architecture Employee

The total amount of projects completed by the Systems Analysis & Architecture function over a certain period of time divided by the number of employees working within the Systems Analysis &...

KPI Type : Productivity

KPI's & Data

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Cycle Time: Systems Analysis & Architecture Project

The number of business days required to complete a Systems Analysis & Architecture project, from the time the project is started until the project is completed.

KPI Type : Service

KPI's & Data

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Total Volume: Internal IT Products Tested

The total number of IT-related internal systems and applications tested for functionality, quality, etc. over a certain period of time.

KPI Type : Volume

KPI's & Data

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Unit Cost: IT Security Incident

The total cost of managing IT-related security incidents (an event that alters the integrity, privacy, or availability of an electronic resource in a manner outside of the original IT system...

KPI Type : Cost

KPI's & Data

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Expense per IT Security Employee

The total expense incurred by the company divided by the number of employees working within the IT Security function.

KPI Type : Cost

KPI's & Data

NULL

IT Security Expense as a Percentage of Total Expense

The expense incurred by the IT Security function divided by total, company-wide expense over the same time period, as a percentage.

KPI Type : Cost

KPI's & Data

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Total Employees: IT Security

The total number of IT Security employees working within the IT Department at a certain point in time. Employee headcount may be segmented by location, product or team.

KPI Type : Organizational

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KPI's & Data

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IT Security Staffing Ratio

The total number of company-wide employees divided by the number of IT Security employee working for the company at the same point in time, expressed as a ratio (e.g., total employees per I...

KPI Type : Organizational

KPI's & Data

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Span of Control: IT Security

The average number of IT Security employees reporting to each manager within the IT Security function.

KPI Type : Organizational

KPI's & Data

NULL

Management Levels: IT Security

The total number of management levels, or layers, in the IT Security function.

KPI Type : Organizational

KPI's & Data

NULL

Organizational Structure: IT Security

Yes/no metric indicating whether the IT Security function is centralized (all employees in a single location) or decentralized.

KPI Type : Organizational

KPI's & Data

NULL

IT Security Incidents per IT Security Employee

The total amount of IT-related security incidents (an event that alters the integrity, privacy, or availability of an electronic resource in a manner outside of the original IT system specif...

KPI Type : Productivity

KPI's & Data

NULL

Total Volume: IT Security Incidents

The total number of IT-related security incidents (an event that alters the integrity, privacy, or availability of an electronic resource in a manner outside of the original IT system specif...

KPI Type : Volume

KPI's & Data

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Unit Cost: Data Set Analysis

The total cost of analyzing data sets divided by the total number of data sets analyzed over a certain period of time.

KPI Type : Cost

KPI's & Data

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Total Expense: Business Intelligence (BI)

The total expense incurred by the Business Intelligence (BI) Group over a certain period of time. Employee headcount may be segmented by location, product or team.

KPI Type : Cost

KPI's & Data

NULL

Expense per Business Intelligence (BI) Employee

The total expense incurred by the company divided by the number of employees working within the Business Intelligence (BI) function.

KPI Type : Cost

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