Shared Services KPIs, Metrics & Benchmarks

KPIs & Metrics to Measure and Manage Shared Services Performance

Shared Services

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KPI's & Data 

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Turnover Rate

The number of employees who left the company (voluntarily or involuntarily) divided by the average number of employees working for the company over the same period of time, as a percentage.

KPI Type : Quality

Formula : (Total Number of Employee Separations / Average Number of Total Employees) * 100

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KPI's & Data 

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Training Hours per Employee

The number of hours existing employees (does not include new employees) spend training divided by the number of employees undergoing training over the same period of time.

KPI Type : Quality

Formula : Total Number of Hours Existing Employees Spend Training / Number of Employees Undergoing Training

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KPI's & Data 

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Benefits Administration Expense per Employee

The total amount of employee benefits administration-related expense incurred by the company over a certain period of time, divided by the total number of company-wide employees. Benefits ad...

KPI Type : Cost

Formula : Total Benefits Administration Expense / Total Number of Employees

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KPI's & Data 

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Recruiting & Hiring Staffing Ratio

The number of company-wide employees divided by the total number of recruiting and hiring employees working for the company at the same point in time. Recruiting and hiring employees are tho...

KPI Type : Organizational

Formula : Total Number of Employees / Number of Recruiting & Hiring Employees

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KPI's & Data 

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Human Resources (HR) Staffing Ratio

The number of company-wide employees divided by the total number of Human Resources (HR) employees working for the company at the same point in time. HR Department employees are typically re...

KPI Type : Organizational

Formula : Total Number of Employees / Number of HR Department Employees

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KPI's & Data 

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HR Training & Development Staffing Ratio

The number of company-wide employees divided by the total number of HR training and development employees working for the company at the same point in time. HR training and development emplo...

KPI Type : Organizational

Formula : Total Number of Employees / Number of HR Training & Development Employees

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KPI's & Data 

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HR Span of Control

The average number of human resources (HR) employees reporting to each HR Department manager at a certain point in time (i.e., direct reports per HR manager/director).

KPI Type : Organizational

Formula : Sum of Direct Reports for All Managers / Number of Managers

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KPI's & Data 

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Employee Relations Staffing Ratio

The total number of company-wide employees divided by the number of Employee Relation function employees working for the company at the same point in time, expressed as a ratio (e.g., total...

KPI Type : Organizational

Formula : Total Number of Employees / Number of Employee Relations Employees

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KPI's & Data 

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Average Employee Tenure

The average amount of time (measured in years) that all employees, or a particular group of employees (may be segmented by employee type, function or department), have been employed by the c...

KPI Type : Organizational

Formula : (Sum of Tenure for All Employees Being Examined) / Total Number of Employees Being Examined

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KPI's & Data 

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Training Expense per Employee

The total training and development expense incurred by the company divided by the number of employees within the company receiving training (i.e., "learners") over the same time period. Trai...

KPI Type : Cost

Formula : Total Training & Development Expense / Number of Employees Undergoing Training

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KPI's & Data 

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Training & Development Expense as a Percentage of Total HR Expense

The total cost of employee training and development (labor, third-party vendor expenses, technology, other overhead costs) divided by total Human Resources (HR) Department expense over the s...

KPI Type : Cost

Formula : (Training & Development Expense / Total Human Resources Expense) * 100

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KPI's & Data 

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Recruiting & Hiring Expense per Employee

The total recruiting and hiring expense incurred divided by the total number of employees working for the organization over the same period of time. Recruiting and hiring expenses typically...

KPI Type : Cost

Formula : Total Recruiting & Hiring Expense / Total Number of Employees

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KPI's & Data 

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Non-Salary Compensation per Employee

The total amount of non-salary compensation paid to company employees divided by the total number of employees working for the organization over the same time period. Non-salary compensation...

KPI Type : Cost

Formula : Total Non-Salary Compensation Expense / Total Number of Employees

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KPI's & Data 

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Labor Expense as a Percentage of Total Revenue

The employee compensation-related expense incurred divided by the total dollar amount of revenue generated by the company over the same period of time, as a percentage.

KPI Type : Cost

Formula : (Labor Expense Incurred / Total Revenue Generated) * 100

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KPI's & Data 

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Payroll Processing Accuracy Rate

The total number of processed payroll payments that are considered to be accurate (i.e., payments that contain no errors) divided by the total number of payroll payments processed over the s...

KPI Type : Quality

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